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“Great hotel with lots of character”

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The Astor Hotel, A Luxury Collection Hotel
Ranked #5 of 1,325 Hotels in Tianjin
Certificate of Excellence
Sydney, Australia
Level Contributor
187 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
“Great hotel with lots of character”
Reviewed 13 October 2013

This hotel has lots of character and is really beautiful. I accidentally booked the Victorian room instead of the rooms in the heritage wing which I think would have been nicer, but the Victoria rooms were nice too. The furniture was really nice, there was lots of space and huge bathrooms with separate bath and shower, and walk in wardrobe. It had all the amenities and toiletries one needed, and although not 100% perfect the atmosphere and the service and willingness to try to help made up for it. The O'hara bar was also really nice and had lots of character. It's great having the museum in the hotel. Wifi is unfortunately not free in the rooms, but it is free in the lobby. I think the rooms facing the river may be better though as the room facing the other way was a little loud due to some machine outside. The reception were helpful and friendly and they provided a good map with magazine etc. This place is different from many in China and makes a really nice change. I would definitely stay here again if in Tianjin, but perhaps next time I would try one of the heritage rooms. The room where they serve afternoon tea is really nice too.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lifeisbeaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 14 October 2013
Dear lifeisbeaut,
Thank you very much for your stay at The Astor Hotel, A Luxury Collection Hotel and share with us your experience.
Life is a collection of experience, we are glad to see that you like the hotel’s character, room, O’Hara’s Bar, passion service and Victorcian Lounge afternoon tea, and had a nice stay in our hotel. We are sorry to see that you had problems with noisy of outside, please so kind to write an email to us directly for your next reservation to Christian.metzner@luxurycollection.com. I will make sure you get your right room and you are well taken care.
I hope I can welcome you back to The Astor Hotel, A Luxury Collection Hotel in a not long distant future.
Best Regards!
Christian Metzner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2013

Didn't stay here but wished we did. Historic hotel that's been renovated really well (for China). Decent bargains to be had on line too. The afternoon too is cheap at 99RMB for two, but basic. A wonderful place to explore even if you're not staying. The 'museum' is a rip-off though at 50 RMB for non-guests. Guests get it free though I think

Stayed October 2013, travelled as a couple
Helpful?
1 Thank owally1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 10 October 2013
Dear Owally,
Thank you very much for staying at The Astor Hotel, A Luxury Collection Hotel and share your excellent experience with all travelers.
Hotel was established in 1863 and renovated as super 5 start standard with unique indeginous feature. The team is keeping on put their enthusiasm into maintaining hotel facilities and deliverying outstanding service.
Please so kind to email me to Christian.metzner@luxurycollection.com if there is anything I can assist.
I hope my team can welcome you back to The Astor Hotel, A Luxury Collection Hotel Tianjin in a not long distant future.
Best Regards!
Christian Metzner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yokohama, Japan
Level Contributor
1,110 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 5 October 2013 via mobile

There are so many reasons to choose this 150years old hotel.When i was a boy,i enjoyed listening to my grandmather talking about tales of meilanfang,who was the most talented artist of beijing opera;the love story of Zhang xueliang and Zhaosi.When i really stayed here,enjoyed the lobby and room which held those stories.time seemed to stop that time and really nice Memory forever.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ginobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 8 October 2013
Dear Ginobobo,

Thank you very much for staying in our hotel frequently and share with us your best experience.
Life is a collection of experience, we are glad to see that you enjoyed the lobby and srories.
Mr. Mei Lanfang wrote his great Biography in our hotel and Mr. Zhang XueLiang and Ms. Zhao Si like hotel’s ice cream a lot, we created the historical ice cream now and expect to delivery the Memorible period once guest enjoy the ice cream.
Celebrating our 150 years aniversery, we are so honor that you became one of our historical visitors that will be a wonderful memory in the coming century.
Please so kind to let us know if there is anything we can be assit and send us email to christian.metzner@luxurycollection.com, we will make sure you are well taken care.
Best Regards!

Christian Metzner
General Manager
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Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2013

Very boutique, historic hotel in the former financial street of Tianjin.Rooms are large with extreme large and nice bathroom with TV. Service is good. Have a very historical bar, skylight garden serving afternoon tea. President Hoover lived here for 5 years and had the wedding here.

Room Tip: room are large, those with window to the river may be better
See more room tips
  • Stayed October 2012, travelled on business
    • Value
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Helpful?
1 Thank landschaft2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 8 September 2013
Dear Landschaft2005,

Thank you very much for your stay at The Astor Hotel, A Luxury Collection Hotel and share your experience with us!
Life is a collection of experience, I am so glad to see that you like the hotel historical theme, large room, high-end level facilities, good service and environment. My team will put more effort for maintaining the historical heritage and keep elevating hotel service.
Please so kind to let us know if there is anything we can be assistance by enail me at Christian.metzner@luxurycollection.com, I will make sure you are well taken care.

Best Regards!
Christian Metzner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 August 2013

Its that good for a reason, everything is beautiful, the exterior, interior, rooms. Nothing left to spare, make sure you get a room done up in the "old" style.

Bed was a little creaky, I think thats just because it was that old and authentic.

The food was excellent, located right on the river, at night the building looks spectacular.

The Museum is interesting as well, having the oldest elevator in China.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank 1world1eye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 30 August 2013
Dear 1world1eye,
Thank you very much for your staying at The Astor Hotel, A Luxury Collection Hotel, Tianjin. We are so horned to have you here sharing your excellent with all the travelers.
Life is a collection of experiences, we are so gald to see that you enjoyed in a historical theme hotel & museum and enjoy the food. We will look after the bed and try to fix it in the condition of not affect its historical feature.
We hope we can welcome you back at The Astor Hotel, A Luxury Collection Hotel, Tianjin in a not long distant future.
Best Regards!
Christian Metzner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
356 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
Reviewed 16 August 2013

On arrival, we requested to look at both types of rooms in the new wing and the old wing and we decided to take up the room in the new wing with the river view. Room is well designed with two queen size beds and a large bathroom with a television screen in front of the bathtub. Victoria Lounge is well decorated as the hotel is celebrating its 150th anniversay this year. Guests are given complimentary tickets to the museum in the hotel and there was much to see and learnt about the history of Hotel Astor and Tianjin. Earlier on in the morning we went to the famous Five Avenues and had the good fortune to hire a taxi for RMB 80 which included a guided tour. Having learnt so much from the driver, it made our visit to the museum more interesting.
After the museum visit, we also walked around the old wing and saw the original old entrance and lobby area.
Across the Astor Hotel is the pedestrian walk along the Haihe river which can lead all the way to the ferris wheel ( about 45 mins to an hour walk). The railway station is about 20 mins walk away. it is also possible to reach the famous shopping pedestrian mall at Heping Road where there are Parkson and Walmart. Taxi ride from here back to hotel is about RMB 13. It is very convenient to get around by taxi here as the flag down rate is RMB 8 unlike in Beijing which costs RMB 13.

The surrounding areas of Hotel Astor definitely shows much western influence. One could even imagine that you are on the streets in Europe as the streets are wide and tree-lined.

Service during breakfast however lag behind those shown in Crowne Plaza Lijiang where the staff are so proactive and friendly. Front desk staff are generally friendly and helpful except for one more mature staff.
I would strongly recommmend a stay in Hotel Astor while in Tianjin for its history, lovely rooms and location. Its cost is reasonable considering that this is an iconic hotel in Tianjin. I booked with travelchinaguide which includes its name and direction to get there in Mandarin in its hotel voucher.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Kim025Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 19 August 2013
Dear Kim025Singapore,
Thank you very much for your stay at our hotel and share with us your great experience!
Life is a collection of experiences; I am so glad to see you enjoyed your stay and trip in Tianjin city. Thank you very much for your highly appreciation toward the hotel historical feature and contemporary facilities.
We are sorry regarding the not so positive service during breakfast and front office experience. We reemphasis to all assocates especially the restaurant and front office team for getting inline with Luxury Collection personalized service. We belive we can deliver you the perfect experience in a not long distant future upon your next stay.
Please feel free to let me know if there is anything I can assit and email to me christian.metzner@luxurycollection.com, I will reply to you back as soon as I can.
Best Regards!
Christian Metzner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Cebu City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2013

I booked two rooms in this hotel, one for my parents and another for myself and my fiance. I was floored by the quality of this hotel, from the historic lobby and lounge area to the expansive rooms. This is not a cheap hotel by any means but during the cold winter low season it was very reasonably priced for the high quality level service and amenities you get.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review, 8 August 2013
Dear Raymond,
Thank you very much for you and your family stay at our hotel during last witer and share your splendid experience with us.
Hotel has been established since 1863, and was redecorated in 2009 according to the original structure and placed all luxurious facilities and amenities in room and public area. It became the first Luxury Collection hotel in China. We are delivering the indigenous destination and exclusive service to all our valued guests. We are so glad to know that you and your family enjoyed the stay.
Thank you very much for your highly appreciation and recommendation. Our team will keep on deliver consistant luxury collection personalized service.
Hope we can welcome you and your family at The Astor Hotel, A Luxuxry Collection Hotel in a not long distant future.
Best Regards!

Christian Metzner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Astor Hotel, A Luxury Collection Hotel

Property: The Astor Hotel, A Luxury Collection Hotel
Address: No.33 Taier Zhuang Road, Heping District, Tianjin 300040, China
Region: China > Tianjin Region > Tianjin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 1,325 Hotels in Tianjin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Astor Hotel, A Luxury Collection Hotel 4.5*
Number of rooms: 152
Official Description (provided by the hotel):
The Astor Hotel, a Luxury Collection Hotel, Tianjin, a central feature of the regeneration of Tianjin's historic centre, the heritage gem evokes the romance of a bygone era with all the contemporary luxuries of a world-class hotel. The Hotel overlooks the Hai River in the heart of the Heping financial district. Hotel features 152 elegantly appointed rooms and suites in both classic Victorian style and more contemporary elegance. All rooms are equipped with 42-inch LCD TVs, CD/mp3 sound stations, Lavazza Capsule coffee machine and high-speed Internet access. Hotel features five exciting dining and wining venues. ShuiAn serves an authentic Cantonese and local cuisines, while Cafe Majestic is an all-day-dining restaurant with 24-hour A-la-Carte menu. For the extraordinary European cuisine, head to 1863 Bistro & Terrace which has more than one hundred year culinary tradition. The Victorian Lounge offers a wide range of beverages and British High Tea. The Award-winning British Gentleman bar - O'Hara Bar is famous for single malt whisky, selected wines, feature cocktails and live jazz show. A total of 730 sqm of conference and meeting space includes the Buckingham Ballroom with a fine domed ceiling, and the Windsor Multi-Function Rooms. Over 700 square meters of space is dedicated to the hotel's own museum, a testament to The Astor Hotel's long heritage and pivotal role in Tianjin's development. The nearby pier, which is owned by the hotel, will be used as a jump-off point for river cruises. As a Luxury Collection Hotel, The Astor Hotel Tianjin provides a range of signature services, including 'Luggage Liaison', a suite of travel services including luggage storage and unpacking/packing services upon request, and 'News Paper Direct', a print-on-demand service for over 520 newspapers. ... more   less 
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