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“This hotel could have been brilliant” 3 of 5 bubbles
Review of Hotel Searock

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Hotel Searock
Ranked #23 of 51 Hotels in Kovalam
Todmorden, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“This hotel could have been brilliant”
3 of 5 bubbles Reviewed 24 August 2013

The hotel itself has good clean rooms and is well positioned on the beach front. However other than My Vivan we received poor care and attention. The reception guy made us feel like a burden, was rude and inhospitable. The question of whether we had a sea view was met with " you'll get the room you booked!" Fair enough but he was down right rude. The breakfast took 90 mins to arrive and we were only the second party visible on the terrace. I found out they'd recently lot staff but there was no excuse. And the pile of broken beds and mattresses in the corridor did little to encourage you. I've stayed in many Indian hotels and know what to expect so I am not nit- picking . It could have been fab! They only got three stars due to the good room.

Stayed August 2013, travelled with friends
Helpful?
6 Thank CarolineTodmorden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 10 December 2013
Esteemed guest,

Thank you leaving review to comment about our hotel. The feed backs of our guest is very important to us, I promise you that all the areas will be investigated and where improvements are needed made so that our guests can continue to enjoy quality services and quality stay.

I look forward to the opportunity of welcoming you back on future occasions.

Best Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

88 reviews from our community

Traveller rating
    20
    39
    14
    3
    12
See reviews for
42
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Bangalore, Karnataka, India
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

Great place to stay. Beach view rooms are great. Mr. Vivin the care taker walks a second mile to make your stay pleasant. The restaurant is very expensive and not upto mark. The rooms are clean. The hotel is family freindly.

Stayed July 2013, travelled with family
Helpful?
7 Thank Krupananda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 29 October 2013
Thank you for the review about Hotel Searock, Kovalam. We are happy that the location and rooms of Hotel Searock fulfill your expectation.
We very much appreciate your compliments and recommendations and we look forward to welcoming you back at the earliest opportunity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

I have stayed here for one night, the location of hotel is best in my opinion amongst all other nearby hotels. If you take front room which is slightly costly Rs. 500 for a night gives a pleasure to stay at beach. The food is costly and irritate when every time if the provide any room service (even bed tea, water bottle etc.) they charge immediately instead of clearing all the bill at checkout.

Room Tip: Try to get room beach facing it would definitely gives a different pleasure.
See more room tips
  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Panwar957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 6 December 2013
Esteemed guest,

Thank you for taking the time to tell us about your Hotel Searock experience. We are happy to know that the location of our hotel and the view from the balcony makes you pleasant.
It is very clear from your review that we did not live up to your expectation. Thank you for highlighting the areas you felt we fell short. I promise you that all these will be investigated and where improvements are needed made so that our guests can continue to enjoy quality services and quality stay. We hope to have you once again on your next trip to Kovalam.

Best Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 6 June 2013

I have never stayed that close to the sea... It was a great location. It is nice place poorly managed. The young man at the front desk Vivin is sincerely trying to do his best. I am planning to stay in this place again in July first week

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Krupananda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 29 October 2013
Thank you for writing a charming review about Hotel Searock, Kovalam.
We are happy to know that the location of our hotel and the view from the balcony makes you pleasant and exceeded your expectations.We really appreciate the attention to detail in your review and for highlighting all of the many aspects that make a stay at Hotel Searock especially the Location. We will look into the bitter experience you get from the hotel team other than Mr.vivin.
Your kind compliments have already been forwarded to Mr. Vivin.

We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 30 May 2013

Great place to stay but a little pricey. Rooms are locked with a padlock and superior rooms do not seems such as superior ones. My bathroom was not very clean since a used towel and soap were still in it. However, Mannu the front desk guy was awesome and helpful, were always here and smiley which it makes my stay pleasant and the review better. Nice sunset view end beach view. Great place to stay afterall.

  • Stayed March 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sostraone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 7 December 2013
Esteemed guest
Thank you for taking the time to share your feedback regarding your stay at Hotel Searock. We appreciate your feedback and will certainly take it into consideration.

We look forward to welcoming you back!

Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 May 2013

The hotel is awesome but there are no playground or club house for children. swimming pool is very nice & clean. the rooms are too large. we are very enjoyed. the staff is very good & polite. we stayed 2 days there. Excellent value for money and they have just renovated so clean and confortable stay. the food is too good..But sometimes it was diffcult to know what the position was of the people who helped you..good bed nice large balcony.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pujan_vora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, General Manager at Hotel Searock, responded to this review, 29 October 2013
Thank you for posting a mind glowing review about Hotel Searock, kovalam. we the total hotel team is happy to serve our guest like you and make your stay enjoyable.Meanwhile We really appreciate the lack of children entertainment facility which you mentioned in the review.It is a good suggestion for us we consider this and do the best possible way to over come this default.
Your recommendation is very valued, and we look forward to welcoming you on your next visit as a returning guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 April 2013

This is bang on the beach. Never thought a property can be so close to beach.

Excellent value for money and they have just renovated so clean and confortable stay.

The staff is helpful, room spacious and bathroom absolutely clean. Food is not good which is expected since it is not a all service hotel.

We enjoyed thoroughly!!!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Hiall2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
999us, Manager at Hotel Searock, responded to this review, 11 April 2013
Thanks for your review.we want to deliver full satisfaction to our guest and we are trying our best for it. The management is happy to know that you are satisfied with our hotel stay. we consider your review and we will talk with our chef about your dissatisfaction about our food and also we will correct the area of food also.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Searock

Property: Hotel Searock
Address: Thiruvananthapuram | Hawa-Beach, Kovalam 695527, India
Region: India > Kerala > Kovalam
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Kovalam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Searock 3*
Number of rooms: 35
Official Description (provided by the hotel):
Hotel Sea Rock - A haven of sun, surf and sand. Embedded in the picturesque Corromandal coastline near the architectural showpiece of Kerala -Kovalam. A luxurious refuge in the lap of winds and the waves. Wherein the hushed serenity, is situated, Sea Rock Beach Resort, a 15 km drive from Trivandrum International Airport and 16 kms from Trivandrum Railway Station. In this lap of nature is a haven of man-made luxury. Naturally, the in-house specialty is sea food-crabs, lobsters and a wide variety of fish, straight from the nets of the local fishermen. Sea Rock Beach Resort, a peace and beauty crystallized for you. The main attraction of this resort is its Ayurveda Centre where different Ayurveda packages like Special Holistic treatment for Rejuvenation and detoxification. When you stay in the resort you can be adventurous and take a boat ride to Kovalam Beach, and uninhabited beach that justifies its name. After wafting on the crystal clear water and fanned by the cool breeze from the Arabian sea, you can let the golden velvety sands to massage your limbs. It can be exclusively for your relish if you wish. Water sports. The Resort has palatial colonial English type rooms over looking golden stretch of Beach. The resort is having all the modern facilities like air-conditioned rooms and multi cuisine restaurant. That’s the beauty of staying at Sea Rock Beach Resorts. You privacy is kept sacred. ... more   less 
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Also Known As:
Hotel Searock Kovalam, Kerala

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