We arrived in Kovalam late in the flight. Tired of the way, we were kept in the dark with our suitcases on the porch at about 40 minutes. It turned out that our accommodation in a room that was booked months ago and confirmed, it is impossible for some reason.
We were offered to spend the night in the hotel nearby, and in the morning to resolve the situation.
This is the horror of where we have been moved! The name of this terrible hotel is KAVITHA BEACH RESORT. But it was too late, we were tired from three long flights and forces to defend their rights were not.
In the morning we were shocked by what he saw: a towel draped over a stool - it was a bedside table! Bathroom defies description! Unwashed toilet with urine stains from previous guests, showers and taps in general do not work, tiles barely stayed on the wall. It was like a hospital ward in some charity hospital in underdeveloped country! Furniture on the balcony was so dirty and worn that it was covered with gray towels, not to frighten guests. The front door did not lock from the inside, so at night we pulled up a chair.
The next morning, no one from Lighthouse Cape Beach Resort has contacted us and offered to return to the booked hotel. Nobody paid any attention to us. We were outraged and went to search for another hotel. In this case, we had to pay at the check Rs 1000 per night in a stable.
Waking up, immediately went to look for another hotel.
So, do not count on good faith when booking hotels through Bооking.com. Keep a couple of replacement options. Confirmation is not a guarantee.
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- Also Known As:
- Kavitha Beach Resort Kovalam, Kerala