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“Wonderful location”

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Turtle On The Beach
Ranked #4 of 52 Hotels in Kovalam
Certificate of Excellence
1 review
“Wonderful location”
Reviewed 21 August 2014 via mobile

Nice place with greater sea view. Always drizzling.
Ambiance rooms & restaurant. Excellent guest service. Well maintained rooms with amenities. Verygood hotel for holidays & weekend.
Non alcoholic & nonsmoking hotel.

Stayed August 2014, travelled solo
Helpful?
Thank KARUNAKARAN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 26 August 2014
Dear Guest,

Thank you for sharing your experience on TripAdvisor.

We are happy that you were mesmerized by our service and found the accommodation impressive. The Arabian Sea View strikes a chord in the hearts of all our guests and it is nice to know that you liked it. Thank you for appreciating the diligent efforts of our associates and our location.

We would like to welcome you again for a stay wrapped in splendour.

Best Regards,
Karan Bakshi
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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947 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (376)
Date | Rating
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English first
Palakkad, India, Asia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 August 2014

We had a group booking of 16 rooms in fisrt week of august..off season..but we were charged very high...not much concessions given..no free wifi..
Swimmimg pool filled with flies and insects...poor service given..we had a dj family party ..security people came suddenly inside party hall....our party stopped. ..no enjoyment...no resoonsible one to listen.next day checkout time...no settlement done..
We along with families were kept as hostages till we clear the bill...no senior people from hotel ready to settle..only after paying cheque..they opened main gate to allow us to go...cheap mentality people were there. ..horrible experience. ..never will go again...

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank vikashji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2014

Kovalam itself is pristine with beautiful beaches, and the location of turtle on the beach just overlooking the sea makes it a wonderful stay in a surprisingly affordable price. Rooms are large with fully loaded facilities and a sea view balcony. Only issue is although the location is near to beach to actually go to the beach you will have to walk around a bit as the direct path to the beach from teh back of hotel is very dirty and narrow.

otherwise good food although with limited options, beautiful rooms with balcony (go for first floor rooms) they have a better view. They have a spa but I will say better to avoid them they are not worth the price. Overall a very comfortable stay totally surpassing the price they charge for that.:)

Room Tip: choose first floor rooms they have a awesome view of the sea.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Abhinav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 25 August 2014
Dear Guest,

Thank you for choosing to stay with us and sharing your comments about our hotel.

We are delighted to receive your praises for our location in the form of your review. The exactitude of your observation is high as Kovalam is a gem amongst the many beaches of God's Own Country and it attracts travellers from all over the world. The team is glad that we surpassed your expectations by our accommodation and the marvellous Arabian Sea view that it offers. We strive to keep our surroundings clean but as the pathway to the beach is always crowded, it leads to unhygienic conditions. Nevertheless, we will be keeping a check on it and will pass your feedback for the spa to the relevant department.Turtle on the Beach still has a few secrets which you have not discovered so we look forward to welcoming you soon.

Best Regards,
Karan Bakshi
Regional General Manager
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Thiruvananthapuram (Trivandrum), India
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2014

Fantastic hotel with a nice pool, pleasant rooms, good food and excellent staff. The location is quiet and a bit away from the maddening crowd. My son loved the breakfast spread and the staff was ever ready to help.

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank dilipdvarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 13 August 2014
Dear Guest,

Thank you for sharing your review.

We are delighted to receive your compliments for our food, services and facilities.It is good to know that you enjoyed the hospitality at our hotel. Further, we are glad that our location added value to your stay and your son enjoyed the breakfast served.

It was a pleasure to have you with us and we look forward to your next visit soon.

Best Regards,
Karan Bakshi
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, UK
Level 5 Contributor
64 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 6 August 2014

Whilst the staff were helpful, polite and keen to do all that they could, we experienced a huge variability in the quality received. Perhaps, had we stayed longer than one day and one evening, things would have got better, however, in a service based industry, you do not always get a second chance to impress. Indeed, if we had been staying there for longer than one evening, I would have seriously considered moving on to another resort - perhaps the Leela or the Vivanta by Taj (see my previous report). All 3 are meant to be 5 star hotels. There is no way that the Turtle on the Beach is a 5 Star resort. It is at best a 3 star, with the potential to be a 4* boutique hotel. So where was the variability: the plus points: lovely, well meaning staff, nice rooms - more than adequate for a short stay, nice grounds - I booked 4 rooms - all together and a safe place for the kids to run around, lunch - delicious - we ate both North Indian and traditional Kerala fayre and finally beautiful views of the Arabian Ocean, particularly from the pool. The downs: Evening meal was well below par - My family and guests did not enjoy the evening meal, more seriously, one of my pieces of chicken was raw in the middle. The breakfast also had its pitfalls - cold sambar delivered to the room and poor quality dosa and chamandi served in the restaurant; the service was slow, particularly poolside, where hotel employees were few and far between and there was no bar, although alcohol could be served in the room. There were also some areas of the hotel which looked like a dumping ground for waste/old equipment. The pool itself at first seems welcoming, however it is incredibly cloudy and I couldn't work out whether it was a sea water pool or not? For a significant amount of time we were at the pool, there was not pool attendant available to ask and it was not clear on the pool board, the details of the water for the day: temp, PH level etc ..

Whilst I am grateful for the conversations had with Duty Manager, DGM and subsequently GM on the phone; this is not a resort I can recommend. 2 issues, clearly need to be addressed: variability in standards - possibly a training issue and subsequent quality assurance of the service provided. To serve a breakfast with 'issues' after a major 'muck up' at the dinner previous is rather lazy.

I hold no grudges against the Hotel: staff or management and hope they are able to address the issues raised and wish them well in doing so ...

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
6 Thank HHawks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 12 August 2014
Dear Guest,

Many thanks for sharing your feedback on this forum.

It is the constant endeavor of our associates to serve our guests with warmth and efficiency. We are disappointed to know that your experience at Turtle on the Beach could not meet your expectations. However, the issues raised by you have been taken up by respective departments and we assure you that measures will be taken in the best interest of our guests.

Thank you for your feedback . We look forward to welcome you again.

Best Regards,
Karan Bakshi
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
auchterarder
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

Out of this world would recommend to everyone had the best holiday ever couldn't fault the location the wife and I are returning in the near future and can't wait made a lot of nice friends and we recommend the boat trip seeing old India as it is fantastic

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alanandfiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 7 August 2014
Dear Guest,

Thank you for sharing the wonderful feedback of your stay with us at Turtle on The Beach.

We are delighted to be the recipient of your “5/5” ratings on every aspect of our hospitality. Kind words such as yours inspire the team and reflect the high standards we have set ourselves in terms of efficient hospitality. It is a pleasure to know that you had a great time here. We look forward to serve you again.

Best Regards,
Karan Bakshi
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014

The stay at Turtle on the beach in Kovalam in July was excellent! Since we had our mother in law with us who is 75 years old, the manager upgraded us to a higher room so that the Bathroom is accessible! Very thoughtful! The restaurant was good and so was the hotel room, very spacious and excellent sea view! We enjoyed the stay!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank gthantry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 5 August 2014
Dear Guest,

We are pleased to know that you had a wonderful stay at Turtle on The Beach and that the little extras we delivered added value to your stay. Your appreciation of various aspects have been conveyed to the entire team and they are happy to be acknowledged for their services provided.

Many thanks for staying with us and for reviewing us on this forum. We look forward to welcome you and your family again.

Best Regards,
Karan Bakshi
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Turtle On The Beach

Property: Turtle On The Beach
Address: ITDC Road, Kovalam 695527, India
Region: India > Kerala > Thiruvananthapuram District > Kovalam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kovalam
#4 Luxury Hotel in Kovalam
#4 Spa Hotel in Kovalam
#6 Family Hotel in Kovalam
#8 Romantic Hotel in Kovalam
Price Range (Based on Average Rates): £
Hotel Class:5 star — Turtle On The Beach 5*
Number of rooms: 44
Official Description (provided by the hotel):
By blending the finest of art with the most sophisticated luxury, Turtle on the Beach brings about a new grammar in holidaying in this part of the world. You will find it unique in every way you look at it, either as a whole or in parts that make it a whole. And that makes Turtle on the Beach a one-of-a-kind boutique hotel. ... more   less 
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Also Known As:
Turtle On The Beach Hotel Kovalam
Turtle On The Beach Kovalam, Kerala

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