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“Amazing Family Holiday”

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Villa Infinity Bali
Ranked #62 of 277 Speciality Lodging in Canggu
Melbourne, Australia
1 review
“Amazing Family Holiday”
Reviewed 26 March 2014

Thanks Villa Infinity for the most amazing family holiday ever. We went in Feb 14 for 5 days to celebrate a 30th and 40th bday. The staff made sure that all our needs were taken care of and no request was too big for them. We ate most of the meals at the villa prepared by the chef, they were at par with any top ratings restaurants.
Anastastia the manager was extremely polite and helpful during the stay along with special mention to Bagoos and Ayu who were exceptional.
We did encounter few minor issues during the stay but they were resolved promptly.

The villa is a perfect destination for family holiday's and would highly recommend it to everyone.

Once again thanks for making our bday celebration trip so special and joyous!!

Swaty

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swaty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, Directeur général at Villa Infinity Bali, responded to this review, 30 July 2015
Dear Swaty,

Its such a pleasure to read your nice comment! We are glad to hear that you had a lovely moment with us! We are hoping to welcome you and your family again soon!

All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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114 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Japan
1 review
Reviewed 28 February 2014

Beautiful, relaxing place and great staff! We have been spoiled!
Me and my friends had such a great stay last January at Villas Infinity and really loved every minute we were there! I have planned this trip for long time and exchanges many emails with Ana the Manager that have been so helpful! When we arrived we met the lovely staff that have always been available for us! They made us feel like kings! The villa is amazing, we had such a great time around the pool and enjoyed the diners that the Chef cooked for us. The driver bring us in a tour when we took beautiful pictures to show to our friends! The layout of the villa is great and it's really spacious, everybody had is one space and we all enjoyed it really much. We can't wait to go back and will definitely stay there every time we go to Bali!

  • Stayed October 2013, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank mimimimimix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 11 March 2014
Dear Mika,

Thank you very much for this great review and for your loyalty that means a lot to us!

We are delighted to hear that you have enjoyed your stay with us so much, also thank you for the great comments about our staff. They always try to meet our guests' expectation and your comment is a real reward for all of them.

We are looking forward to welcome you back again at Villa Infinity Bali!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 25 February 2014 via mobile

Just returned from an amazing 5 days at Villa Infinity. The trip was planned to spend a few relaxing few days by the pool and have a party for my 30th.
We all walked into che entrance and Saud WOW. The villa and pool and gardens and beautiful.
The rooms are great. The master is incredible... huge and with an amazing bath in the backyard that all the rooms but the cottage rooms have.
Anastasia the villa manager and her 2IC Bagous were excellent... very helpful in making books at restaurants etc and on call at all times. They also put together an amazing seafood bbq feast for my birthday. If you're with a group I would definitely reccomend this. And if you buy your spirits and mixers they mix your drinks for your stay... we even organised some special cocktails
Further.... they put up with us when things got a bit wild at the party and we made a big mess.
We were a group of 20 with 14 in the main rooms and 6 in the bunk rooms... everyone is raving about their stay.
Thanks for a dream holiday :)
Only constructive feedback:
-Better quality products for the shower
-Breakfast was great BUT you need to mix it up more. Maybe copy menus from places such as Canteen cafe in canggu.
- Explaining more about the costs for he additional drivers - fyi you get a car and driver for 8 hours a day which fits 7 without luggage and is great. But I imagine you would have more guests than this so really cheap to organise taxis rather than extra private drivers.

Stayed February 2014, travelled with friends
Helpful?
Thank MadelineSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 10 March 2014
Dear Madeline,

We would like to thank you for your time sharing this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us. Hope we will have the opportunity to welcome you back again !
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Sydney, Australia
1 review
Reviewed 24 February 2014

I've been to Bali 5 times, and have stayed at the very best including W Hotel and Sentosa Villas - never have I stayed anywhere more beautiful and luxurious than Villa Infinity. This place is seriously LUSH! We were lucky enough to call Infinity our home last week and weren't disappointed. Pictures don't do justice. Staff were great, let us do our own thing without interfering, but always there when you need them. Spotlessly clean, no request was too much trouble - absolute heaven. Ana the Villa Manager deserves a special mention - not only for making us all feel so special and organising our ever changing plans during our stay, but for her ongoing care even after our stay ended (I accidentally left an item of clothing at the villa and Ana kindly delivered it to me at another villa). Well suited to a group of people looking for paradise :)

Room Tip: My boyfriend and I stayed in the little wooden villa at the back of the garden away from the main ro...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kudu_Love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 10 March 2014
Dear Angie,

Thank you for your feedback here on TripAdvisor. It was a pleasure to have you and I am delighted to read that you had a fantastic stay at Villa Infinity. It is wonderful to see your appreciation of our wonderful team! I sincerely hope we will welcome you back in future.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 February 2014 via mobile

Our family of 17 including 6 young children stayed in the villa from jan 31-feb 4, 2014.

16 out of 17 of us were food poisoned.

Worse, we were unable to contact the general manager, whom supposed to take care of us for many hours in the morning for such emergency. We have to call emergency ambulance and doctors to the villa ourselves. Yes there're staffs from at the villa but they are not trained. Only one staff can barely communicate in English and they don't know what to do for such emergency.

How do we know the food poisoning is from the villa? Well, the doctor said. Our family only have one lunch eaten not in the villa for days, and that lunch we split into two groups and ate at different locations. Many of us have symptoms of diarrhea before the lunch outside. According to the doctor, the timing suggested for sure it's the food from the villa.

Imaginge we travel with elderly in seventies and youngest one at two. Almost ALL of them are sick during Chinese New Year and we have no help from the villa.

How bad was the hygiene? Well, examples:
1. All the cooking utentials are in very rustic conditions;
2. When getting plates, Flocks of ants came out from the bottom. Okay... The second plate with brown stains... Okay... Told the staffs and they rinsed the plate under tap for 2 seconds with no detergent before using them.
3. When cooking in open fire, the gardener sprays pesticide only 2 feet away from the stove inside the kitchen where it has raw meat and other food under preparation.
4. The 8-feet floor drain just behind the wall from the kitchen, there were perhaps 70 cigerrettes and very dirty water, appears to be not cleaned for at least weeks.
5. The temperature of the fridge does not seemed to be cold enough, and look at the picture of how food is stored! Raw, cooked, dry, wet food were all mixed. The staffs are simply not trained in how to handle food properly.

After we have diagnosed by doctor under emergency services which costs us more than 1,000 usd, the general manager Annatasia finally arrived. Surprised that we did not even receive any appologies for not attending to our emergency case in a timely manner! Moreover, no appologies for the food poisoning.

We were supposed to have two cars standby at all times. I tried to go to town to seek for help and change hotel, but the car is not available somehow, so I have to wait them to call a taxi to come...

Finally, the general manager made us pay in FULL before allowing us to leave, even under the circumstances that the whole family was food poisoned! And they don't accept credit card and forced us to pay by all the cash, including the hong kong dollars we have!

Thanks Villia Infinity, this is definitely the most memorable Chinese New Year to our family forever!

Stayed February 2014, travelled with family
Helpful?
5 Thank gnawada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 10 February 2014
Dear Sir,

We have read attentively your comments. Is it such a pity that you have
chosen to communicate with us in a public way without informing us when you
were staying with us.

The staff and myself have been really glad to welcome you for 5 nights and
to prepare all your meals during your stay. It was also a pleasure to buy
all the exotic fruits that you asked for. We were a little surprised that
you chose to eat all your meals at the villa if you had any suspicions
whatsoever about hygiene, even more so with 6 young children in your group.

We have a temperature gauge directly on the fridge and all food is stored
correctly. Due to the very high occupancy of the villa, and the numerous
people staying, hygiene is such an important matter to us which we manage
very carefully indeed. We also only cook fresh product each day and that is
why we always ask for your order 3 hours before the meals.

I apologize for asking you to pay for the final bill for all the extras you
had during your stay. But regarding the fact that we have never received the
balance payment corresponding to half of your stay we were getting a bit
worried. We are still requesting payment at this stage as the invoice
remains unpaid.

We are also very sorry that you didn't feel that our staff was fully
dedicated to you. I have always been reachable even at 12 midnight when you
sent sms messages to my phone to which I responded. Or also when 2 of your
children had a flu type illness with a fever and we sent a member of our
staff with the driver with you to see the doctor. I am also sorry that we
were not able to make an appointment at the emergency department like you
asked, as the hospital emergency department don't allow bookings.

The last day after seeing the doctor and also telling us that the people
that didn't eat watermelon weren't sick, the doctor strongly advised that
the over-consumption of many exotic fruits could be the reason. We are
extremely surprised, and very disappointed, that you are informing us by the
TripAdvisor website that all your party was sick which just isn't true at
all. A total of 10 people in your group ate a very large breakfast on your
last morning and the other people were out shopping.

On the morning of departure, when the doctor was present, we had to call a
taxi for you because some of your party were again out shopping in Kuta and
using the villa's car. This is not the sign of people who are sick or very
ill.

We take all guests' feedback very seriously and welcome comments in a fair
and reasonable manner. In this instance, our staff, and myself, were only
very dedicated to your needs and various requests during your stay. It is
also very unreasonable that you left without paying 50% of your bill. I can
only conclude that you are saying untruths in this manner as some sort of
reason for not paying what you owe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 January 2014 via mobile

Infinity will impress you, great space, huge pool; facing serene rice paddies. Able to house up to 26 people or so, this villa is really exceptional. Anna, the manager will make any wish come true to ensure a perfect party. Besides weddings for which ahe gets a lot of bookings, the villa is also well suited for any kind of party, business seminars, trainings with a nice immersion in the Balinese country side.

Stayed December 2013, travelled with friends
Helpful?
Thank MarcoPolo2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 10 March 2014
Dear Marco,

Thank you for your feedback here on TripAdvisor.

We are glad to hear that our guests also think that we are a great place for business trip! And that is true, what would be the best view for a seminar that the beautiful Balinese rice fields!

I sincerely hope we will welcome you back in future.
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Perth, Australia
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 January 2014

My husband and I stayed here for our friend's wedding in May 2013.

The service team is incredible. Nothing is too much for them to handle. You feel welcome and at home the entire stay.

Breakfast was the same every morning but had a lot of choices. If you do choose for the staff to supply dinner one night it is well worth it. I recommend the satay dish!

Staff will happily make phone calls for you: reservations and delivered food orders from local restaurants. They also book masseaurs to come into the villa and massage you outside, in your room or on the pool lounges.

The pool is pure luxury and once the Villa was transformed for the wedding, you really see its potential. Its Balinese heaven for newly weds and their guests.

It is located quite far from everything, it takes at least 30-45mins to get anywhere but the point of the villa is to be isolated and it is set with a view onto nothing but rice paddies.

The rooms are all much the same, but try to get into one that has an indoor (and therefore air-con) bathroom. Some of the bathrooms are through a door from your room and opwn out into the yard, therefore if you're putting on make up for the big day you're sweating!

Lovely place! Great sound system! Fantastic staff!

Room Tip: choose a room with an indoor bathroom
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LivBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia V, General Manager at Villa Infinity Bali, responded to this review, 10 March 2014
Dear Brad,

Thank you for your great review on TripAdvisor!

It was a pleasure to host this beautiful wedding and I am delighted to read you had a fantastic stay at Villa Infinity Bali! It is wonderful to see your appreciation of our wonderful team!

I really hope we will welcome you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Infinity Bali

Property: Villa Infinity Bali
Address: Jalan Pantai Pererenan | Banjar Pengembungan, Canggu 80351, Indonesia
Region: Indonesia > Bali > Canggu
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 277 Speciality Lodging in Canggu
Price Range (Based on Average Rates): ££
Number of rooms: 8
Official Description (provided by the hotel):
Tax: 15% ... more   less 
Also Known As:
Villa Infinity Bali Hotel Bali
Villa Infinity Bali Canggu

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