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“Bewitching Bali”
Review of Hotel Tugu Bali

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Hotel Tugu Bali
Ranked #2 of 41 Hotels in Canggu
Certificate of Excellence
Reviewed 10 February 2014

Our stay at Tugu was fabulous. We felt like we were part of a family, living in a Balinese village. The setting and grounds were beautifully maintained with secret pockets and gardens filled with antiques and fish ponds. All the staff were attentive, warm and accommodating. The rooms and buildings were amazing. Loved the 'Surfing in Style' package. Excellent and varied menu. Best chai tea I've ever had! A long way from Canada, but I hope we can go back sometime.

Room Tip: All the rooms are great.
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  • Stayed: February 2014, travelled with friends
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Thank Menoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 10 February 2014

Dear Menoo,
Thank you so much for taking your time off to post a review in the TripAdvisor. What a pleasure to learn that you have enjoyed such a pleasant stay at little Tugu! We thank you for sharing your great feedback with us and for recognizing our effort. All of us at Tugu Bali will say “big thank you" from the bottom of our hearts.
We will be happy to welcome you again anytime. Please do not hesitate to contact us for any assistance you may require from our end.
With best wishes,
Roshan Fernando.

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466 - 472 of 855 reviews

Reviewed 1 February 2014

The hotel is fabulous . The rooms , the service , the antiques , the food .. The moment you leave it by the back door leading to the beach you are instantly aware you are in a 3rd world country , and the magic disappears .
As I was heading for the beach I was greeted by a local exhibitionist , on a bike .
Small matter ( no pun intended ).
The beach was a terrible disappointment . Filthy beyond words . This is not what I remembered from my previous visit in 2008 when I could walk all the way to Tanah Lot .
I was told it was rainy season ... Well all you have to do is to have cleaners from Tugu and neighboring hotels constantly cleaning it . Excuse me it is 5 star !
I was amazed walking through what could only be described as a garbage dump and see people there " sunbathing "!!!
When I booked Tugu I knew I would have fabulous lodging and meals . But my dream was to walk for hours along the beach which sadly was not possible .

  • Stayed: January 2014
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Thank malgorzata604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 3 February 2014

Dear Malgorzata,
We thank you for posting a review on TripAdvisor. We remember your stay well and we are sorry to hear that you have not been pleased with the condition of the beach; please accept our sincere apologies for any inconveniences you may have faced in this matter. Unfortunately this problem still exists in some parts of the island due to rainy season, despite many efforts of the hotel staff, surfers associations, Rotary club involvement and the local community , working hard to remedy this situation.
However, we will triple our frequencies to clean our part of the beach area & will get involved with all other well wishers to make positive results for the future.
Nevertheless, we are pleased to know that you were able to have a pleasant stay with us overall and we are looking forward welcome you back again for your next visit in Bali!
With best wishes,
Roshan Fernando.

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Reviewed 29 January 2014

Despite the less-than-ideal rainy season weather we had a truly wonderful and memorable stay at Hotel Tugu Bali. The suite was one of the most beautiful rooms we've ever stayed in, with an enclosed veranda featuring a sunken bath and views over the gardens out to sea.
The decor was traditional yet stylish with antique furniture and artifacts everywhere. The small pool area was intimate and beautiful and the spa was exquisite and the treatments relaxing and effective.
But what really made Hotel Tugu Bali stand out was the service. It was unobtrusive yet seamless and delightful. From the wonderful fruit platters at breakfast to the tiny delicious sweet treats at afternoon tea, everything was delivered with charming smiles and genuine enjoyment. The Balinese people are truly special but the staff here were in a league of their own. Nothing was too much trouble.
There were no real negatives except that it was very quiet, even in the week before Christmas so the bar was deserted by mid-evening. However, the beach bar next door (actually owned by the hotel) has live music most nights and was much more lively.
We stayed in three hotels in Bali this trip, but Tugu is the one to which we'll return.

Room Tip: our corner Rendang suite had a wonderful view. We preferred this to the ground floor suites which ha...
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  • Stayed: December 2013, travelled as a couple
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Thank Lazzagear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 29 January 2014

Dear Lesley,
Thank you for taking your time off to post such an inspiring comment about our resort, how you have expressed your impression of our little resort with such finer details of service and the “Tugu touch “experience. I was delighted to personally convey your appreciation to all our staff members, they have read your review and I would like to inform you that you have brought huge smiles on their faces this morning.
We are always committed to serve you with that extra smile from the heart. In your own words " Unobtrusive yet seamless and delightful". We want you to consider our resort as your own home. We are proud of being a part of the Tugu family because of happy guests such as you.
Our mission is simple, to provide you with that extra special, pleasant experience while visiting in Indonesia, for you to remember even after you return back to your country of residence.
Lesley, may we thank you once again for sharing your personal experience, we will be anxiously waiting for your next trip to Hotel Tugu Bali. Please do not hesitate contact us for any assistance you may need from this end.
With our best wishes,
Roshan Fernando.

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Reviewed 29 January 2014

This hotel is just amazing. The location, the chalets, decoration, food, service, attention to detail, attention to children... It is just out of this world. If we go back to Bali, I will ensure we stay here.

  • Stayed: April 2013, travelled with family
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Thank Blue-Zebra-Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 29 January 2014

Dear Blue-Zebra,
Thank you for the time you took to post such a great comment of your experience with us!
I will pass on your positive comments about the food, the service, special care for children , etc. to my team... Of course we would be delighted to have you stay with us on your next trip to Bali in order for you to truly experience the "Tugu touch" care once again.
with best wishes,
Roshan Fernando.

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Reviewed 26 January 2014

This hotel was truly paradise. We did the dining temptations package and have never in my life had such a magnificent dinner in the red dining room. This was like staying in a beautiful museum, with exquisite food and truly helpful staff. We were having a problem with our next hotel on our trip and the desk staff connected us by phone and were supportive while we had to change our next booking at the last minute. Took a tour of the extra special suite overlooking the lily pond - this is where we will stay when we come back someday with our kids and future grandkid(s).

Stayed: July 2013, travelled as a couple
Thank Winchestermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 28 January 2014

Dear Winchestermom,
Thank you very much for posting an impressive review on TripAdvisor. We are appreciative of your valuable feedback and are deeply encouraged by your kind words and comments on our resort. The most importantly we are very happy that you have had a great time.
We all appreciate the wonderful words you have mentioned about dining temptation package, particularly about our Bele Sutra dining room ( a dismantled Kang Xi period temple from 1706 which has been reconstructed ), the cuisine, staff & impressive facilities. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We will be delighted to welcome you back & please do not hesitate to contact us for any assistance you may require at anytime.
With warmest and fondest thoughts of you,
Roshan Fernando.

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Reviewed 23 January 2014

we stayed her for part of our honeymoon and found the place to be simply lovely. the staff are warm, welcoming, caring and attentive. the décor is beautiful and unique. this place feels like a combination of authentic culturally attuned museum and incredible hotel. very funky and very cool. the hotel located steps from a great surf beach, but it's far from the hustle of the more touristy beaches further south (you can get to those places easily by taxi). our room was incredible. the hotel grounds were lovely to stroll through. the food was excellent. and you can choose to have your own private dining experience. we had dinner for two on the beach with our own waiter while watching sunset and surfers catch their last waves! so fun! the hotel staff even baked us a cake for our honeymoon and another cake for my birthday! they were so thoughtful! we were always greeted with a warm smile by the staff. a great place to stay in Bali!

  • Stayed: January 2014, travelled as a couple
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Thank wishiwaselsewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 24 January 2014

Dear Tugu guest,
Thank you very much for posting an impressive review on TripAdvisor. We are appreciative of your valuable feedback and are deeply encouraged by your kind words and comments on our hotel. The most importantly we are very happy that you have had a great time. Thank you for giving us the opportunity to serve you specially on your birthday & thank you so much for been with us.
We all appreciate the wonderful words you have mentioned about little Tugu, particularly about our colorful antiques, beach dinner, cuisine, staff & impressive facilities. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you back again for your next visit in Bali.
With warmest and fondest thoughts of you,
Roshan Fernando.

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Reviewed 23 January 2014

Hotel Tugu is a place unlike any other hotel we have stayed. It is very secluded and private with a beautiful Balianese feel. During our stay at this unique hotel we had a very restful time. The beautiful Balianese people helped to make our holiday at Tugu very special.

Room Tip: Our suite was fabulous, felt like you were in a tree house.
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  • Stayed: January 2014, travelled as a couple
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Thank Roslyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshanFernando, General Manager at Hotel Tugu Bali, responded to this reviewResponded 24 January 2014

Dear Roslyn,
Thank you for taking the time to share your wonderful experience with us at the resort through Trip Advisor.
We were very pleased to learn that you had a restful time and had an opportunity to favor Balinese hospitality with that special "Tugu touch" care and that we contributed in some small way in making your stay a pleasant and memorable one.
We are looking forward to welcoming you back again for your next visit in Bali.
With warmest and fondest thoughts of you,
Roshan Fernando.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Tugu Bali

Address: Jl Pantai Batu Bolong, Canggu 80361, Indonesia
Region: Indonesia > Bali > North Kuta > Canggu
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Canggu
#2 Luxury Hotel in Canggu
#2 Spa Hotel in Canggu
Price Range: £178 - £402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Tugu Bali 5*
Number of rooms: 21
Official Description (provided by the hotel):
Nestled on a beautiful pristine sunset beach Hotel Tugu Bali is almost an experience too surreally beautiful to be true. Built upon a passion for the romantic art, history and culture of Bali, a vast collection of Indonesian antiques adorned the hotel, blending pure tropical luxury with an out-of-the-ordinary ambience. 30 Minutes from the airport, 15 minutes from Seminyak, Tanah Lot Temple and one of Southeast Asia's best golf courses. ... more   less 
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Also Known As:
Tugu Bali Hotel
Tugu Bali Canggu
Hotel Tugu Bali Canggu

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