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Rach A

Overpriced for the service

Review of Aradhana Villas
3.0 of 5 bubblesReviewed 13 Nov 2018via mobile
The villa was lovely but the stay was so expensive compared to other places we’d stayed and we just didn’t feel like the customer service was anywhere near as good. The shuttle service described is misleading - it’s only a drop off - this was frustrating as we’d chosen this villa on the basis of not having to fuss with taxis. Breakfast range was good but you’re only allowed one main. Taste was okay but portions were small. I had a nice massage but I agree it was overpriced for everywhere else in Bali, I paid 4x what I paid at the villa we chose in Ubud. Stay was fine it just didn’t feel that welcoming and as this was our last stay before going home we were a bit disappointed in the service compared to the rest of our holiday
Date of stay: November 2018
Trip type: Travelled as a couple
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agus m, Manager at Aradhana Villas, responded to this review
Responded 19 Nov 2018
Dear " rach_strongarm22"

Thank you very much for sharing your review,

We regret to read that some part of the experience you had were less-positive. That was not our regular standard and was not how ARADHANA VILLAS is recognized for. We highly valued your comments and the constructive feedback you raised. Please accept our most sincere apologies and our commitment to use your feedback to persistently improve and enhance the experience. You comments and suggestion we believe is an integral part of how we improve.

Once again thank you very much for your review and we do hope there is another opportunity in the future to visit us again.

Best regards,

Agus Mahardika
Corporate Area Manager - KARANIYA EXPERIENCE
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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53 - 58 of 263 reviews
Reviewed 11 November 2018 via mobile

Just spent 6 nights here and loved it. Stayed in Villa1 and its beautiful. The staff are all so helpful and kind aswell and they will all do anything and everything possible to assist you.
Breakfast was really nice (omelette is superior to the other options imo)
Beach is just down the road to the right and all shops and restuarants down the road to the left.

The only problem i do have (and the reason i did note rate 5*) is that the in-house prices are ridiculously expensive.
A 60min massage here is 400k+ rp pp, 5 min walk down the road its around 90k rp pp... Thats over 4x the price and both are just as good as eachother.
Also the laundry system here 19krp charge for 1 shirt and they take it down the road to get it cleaned... I went down the road myself with 10 items of clothing to be cleaned and it only cost me 8700rp.
Absolute rip off and actually quite irritating.
*MAKE SURE YOU SHOP AROUND!!*

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank dannn07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
agus m, Manager at Aradhana Villas, responded to this reviewResponded 13 November 2018

Dear "dannn07"

Thank you very much for taking your valued time to write your review,

We wish to thank you for your high credit to our team members who have been always helpful, made you feel at home, totally relaxed and completely enjoyed the experience. Aradhana indeed a jewel, a little slice of paradise located just steps away to the beach. We are also delighted to know that you loved the in villa breakfast that was always yummy.

We aim to always deliver the true Balinese pool villa experience, with be-spoke sincere service and of course great value. We fully understand you may found our laundry and spa not meeting your personal expectation. We wish to take this opportunity to let you know that our laundry service come with same day service with no additional charge, also we ensure all of the items are well taken care of. The spa service is also special. You can have your spa experience beside your private pool, with superbly trained therapist and certainly a rejuvenating spa selections that most of our guest loved.

Once again thank you very much for your review and we do hope there is another opportunity in the future to visit us again.

Best regards,

Agus Mahardika
Corporate Area Manager - KARANIYA EXPERIENCE

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Reviewed 4 November 2018 via mobile

We got a package deal from Luxury Escapes for 7 nights here and it was amazing! The staff were so lovely, and catered to our every want and need. There is aircon in the bedroom which is definitely needed! And having our own private pool was a massive plus. The breakfasts were lovely so was dinner. They come around and spray for the mosquitos which was super helpful! I would definitely recommend!

Date of stay: October 2018
Trip type: Travelled as a couple
3  Thank missbritt2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
agus m, Manager at Aradhana Villas, responded to this reviewResponded 13 November 2018

Dear "missbritt2015"

Thank you very much for taking your valued time to share your review.

I am excited to hear that your stay and the experience you had at ARADHANA VILLAS was ultra amazing. ARADHANA is a collection of pool villas that designed to deliver a true Balinese holiday experience with genuine friendly service for what we are famed for.

Thank you once again and we very much look forward to welcoming you back sometime in the future again.

Best regards,

Agus Mahardika
Corporate Area Manager - KARANIYA EXPERIENCE

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Reviewed 2 November 2018 via mobile

We loved our stay here. The service was great and it was very clean. We loved our private courtyard with pool and the semi outdoor bathrooms. Would highly recommend staying here. About 30 mins from seminyak,the hotel provides a shuttle and we got uber back. It was great!

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank Laura B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
agus m, Manager at Aradhana Villas, responded to this reviewResponded 13 November 2018

Dear "Laura B"

Thank you for taking your valued time to share your review.

It was our pleasure having you at ARADHANA VILLAS and I am pleased to know that you had a wonderful ultra relaxing stay, with incredible service from all team members and amazing location.

We very much look forward to welcoming you back sometime in the future again.

Best regards,

Agus Mahardika
Corporate Area Manager - Karaniya Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

This is a beautiful spot & the photos didn’t do it justice. Everything was very clean & well presented.
The location was great, everything easy to scooter or taxi to. The service was very good, felt as if we were very special & we had as much privacy as we pleased.

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank Jarrod S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
agus m, Manager at Aradhana Villas, responded to this reviewResponded 15 October 2018

Dear "Jarrod S"

Thank you very much for taking your valued time to write your review.

I am delighted to hear how much you loved your stay, the beautiful villas, excellent services and the privacy experience. Thank you very much for your review once again

All of us very much look forward to welcoming you back in the future.

Best regards,

Agus Mahardika
Corporate Area Manager - KARANIYA EXPERIENCE

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Reviewed 2 October 2018

We enjoyed a week at one of the beautiful Aradhana Villas in September 2018. The villa had a very relaxed feel due to the open air living & dining area, and amazing bathroom. The gardens surrounding the villa were beautiful and contributed to the laid back ambience. Our flight was delayed by 8 hours, and we did not arrive until midnight - but Nyoman met us at the airport with his big smile. He and all of the staff were fantastic. We thoroughly enjoyed our breakfasts by the pool each day. There are plenty of amazing cafes in nearby Jalan Raya Pantai Berawa.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Kay H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
agus m, Manager at Aradhana Villas, responded to this reviewResponded 4 October 2018

Dear "Kay H"

Thank you for taking your valued time to share your review.

It was our pleasure having you at ARADHANA VILLAS and I am pleased to know that you had a wonderful ultra relaxing a week of stay, with amazing location and incredible service from all team members, special note upon your arrival in Bali.

We very much look forward to welcoming you back sometime in the future again.

Best regards,

Agus Mahardika
Corporate Area Manager - Karaniya Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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