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“Divine and awesome service”

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Victoria Chau Doc Hotel
Ranked #1 of 18 Hotels in Chau Doc
Certificate of Excellence
Reviewed 4 July 2014 via mobile

We arrived from Phnom Pehn via speed boat and stayed a night at this hotel. We got a beautiful welcome and upgraded to a river view room with incredible views. The hotel was very clean and well maintained. We had a swim in the pool with views of the river and ate in restaurant looking out over the river. Beautiful meal. The only down for me was that we didn't stay longer and explore the region.

Stayed: July 2014
Thank Cazzalol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 26 August 2014

Dear Cazzalol,

If this time was too short, all Victoria Chau Doc team really hope to have the pleasure to welcome back you soon and share with you the beauties of this amazing region.
We have no intention to move, therefore we are anxious to see you again,

Francois

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279 - 285 of 813 reviews

Reviewed 30 June 2014

We stayed here just for the one night as part of a tour and it was amazing, the staff were amazing, the rooms spacious and very comfortable, the food was amazing and the whole place was one that I would love to go back to one day, the staff had been told that I wasn't feeling the best and were so lovely wanting to help in any way. You felt like you had stepped back in time it was gracious and elegant.

  • Stayed: May 2014, travelled as a couple
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Thank hayse63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 26 August 2014

Dear Hayse63,
You are not only our guest once you are in Victoria Chau Doc, you become a member of our family and as such it is normal for all of us to make sure that you are well and to take care of you.
We are always happy to know through your review that we succeeded in that sense and we do hope to have the great pleasure to welcome you again soon.

Francois

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Reviewed 29 June 2014

The title of the review was taken from the hotel web-site and indicates just what to expect should travellers wish to patronize this establishment. We stayed for one-night and it was a springboard for our tour into Cambodia. The service was excellent, the staff friendly and respectful, the food plentiful and of excellent quality. The disappointment was that we only stayed one night before taking their boat transfer to Phnoh Penh

Room Tip: Rooms with river view offer amazing sunrise and sunsets.
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  • Stayed: March 2014, travelled as a couple
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Thank KEITH P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 30 June 2014

Dear Keith,

If the title on the website reflects what we offered to you during your stay, it makes all of us at Victoria Chau Doc the happiest people in the world.
Thank you, thank you very much for this unforgettable review and please let us know the next time your path will bring you to our Hotel as it will be our privilege to serve you again.

With Kind Regards,

Francois

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Reviewed 26 June 2014

Our stay at the Victoria Chau Doc was delightful. Two highlights would be the spacious and quaint room and the delicious dinner at the hotel's restaurant. Staff members were helpful and knowledgeable. We also enjoyed the pool for an afternoon cool off swim. Morning breakfast was excellent. Very nice hotel.

  • Stayed: June 2014, travelled as a couple
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Thank AZB12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 27 June 2014

We all in Victoria Chau Doc are so much happy and proud that you enjoyed so much our place as every day serving people and make them love our Hotel is very important.

We thank you very much for this lovely comment and hope to have the pleasure to serve you and share more of our place with you soon.

With Kind Regards,

Francois

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Reviewed 5 June 2014

This old style hotel make you feel like you have stepped back in time while still having the comforts that you expect these days. Great view over the river from the restaurant and pool area. We stayed on the road side but didn't have a problem with the noise. The room was large but the shower was a funny set up and we ended up with water all over the floor. The food was good and service was great. Enjoyed staying here.

  • Stayed: May 2014, travelled as a couple
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Thank Trudy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 8 June 2014

Dear Trudy,

Thank you very much for putting in such nice words your experience at Victoria Chau Doc, and on behalf of the all team allow me to thank you.

We all do hope to have the pleasure to serve you in a near future and bring more memories...

With Kind Regards,

Francois

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Reviewed 28 May 2014

We had sailed up the Mekong in an uncomfortable Sampan, and as we were going to get a speedboat to Phnom Penh decided to leave the Sampan and stay at this hotel.

Getting accommodation was no problem as it was the low season and all we wanted was a bed and a shower.

The room was very comfortable. Didn't have dinner as we had already eaten, but the breakfast wax excellent.

Very handy for the boat to Phnom Penh as it leaves from their jetty and the porters take the luggage to the boat.

Room Tip: There are 3 types of rom. Superior, Deluxe and Suites. We chose the cheapest one the Superior as we...
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  • Stayed: May 2014, travelled as a couple
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Thank PLP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 30 May 2014

Dear PLP 49,

We all thank you for your accurate comments and appreciate that you enjoyed your short break of the way to Cambodia in our property.

We hope that the next time you will visit this part of the Mekong you will stay longer in order for us to share it's richness and beauties.

With Kind Regards,

Francois

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Reviewed 26 May 2014

This was a nice enough hotel but a few things let it down, I had a room looking out to the street which meant it was very noisy all night so I didn't sleep very well. The pool was like getting into a bath it was so warm, it wasn't refreshing at all which is what you need in 40 degree heat. The shower was poor and the room fixtures and fittings generally needed an update.
That said the meal that I had in the restaurant was very nice indeed and the staff friendly, there was also a very nice boutique in the foyer.

Stayed: May 2014, travelled solo
Thank Mim74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaChauDocTeam, General Manager at Victoria Chau Doc Hotel, responded to this reviewResponded 28 May 2014

Dear Mim74,

I would like to take this opportunity on thanking you for your comments and apologize if the pool temperature was not to your expectation.
As you may know this period of the year is most probably the highest in temperature and unfortunately our pool is not covered or have enough shade that will protect it from the heat. Therefore indeed the water might be a little warm and I am sorry that you suffered of it.
Our Hotel has now reached 15 years of existence and we are quite proud of maintaining a certain spirit of it with it's fixtures and the ambiance of its architecture. That might be a little shabby to you but it is part of Victoria Chau Doc Charm.
That said I am glad that you appreciated our team member service as I can assure you that they do what it takes to please all of our visitors.
I do assume that your Travel Agent did not inform you of the location of the rooms and the various options that we do have to offer, and I do apologize for this.
I hope that in the near future your path will bring you again in the Mekong Delta and that we will all have the pleasure to serve you better.
With Kind Regards,
Francois

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Additional Information about Victoria Chau Doc Hotel

Address: 1 Le Loi street, Chau Doc, Vietnam
Region: Vietnam > An Giang Province > Chau Doc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in Chau Doc
Price Range: £63 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Chau Doc Hotel 4*
Number of rooms: 92
Official Description (provided by the hotel):
On board the Victoria boats, cruise the mystical Mekong River from Vietnam to Cambodia. Located deep into the Mekong Delta, close to the Cambodia border, Chau Doc is a fascinating riverside small town with a mixture of Cham and Khmer cultures. Built in a colonial style on the banks of the Bassac River, at the Three River Crossing, Victoria Chau Doc Hotel offers a breathtaking view of bustling river life. ... more   less 
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Also Known As:
Victoria Hotel Chau Doc
Victoria Chau Doc

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