We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lock in the lowest price from these sites
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (445)
Filter reviews
445 results
Traveller rating
209
152
65
11
8
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
209
152
65
11
8
See what travellers are saying:
Selected filters
Filter
Updating list...
21 - 26 of 445 reviews
Reviewed 23 June 2016 via mobile

The staff are really friendly and the food in the restaurant is great (shoutout to the omelettes!)

We docked marks here because the hotel is in dire need of a spring clean. We had two different rooms and they varied greatly in decor and cleanliness. There was a definite DIY touch going on.

That being said, it's so cheap to stay there and the area is quiet with great views and friendly staff.

Date of stay: June 2016
Trip type: Travelled with family
1  Thank UnaMK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2016 via mobile

1/ Hotel staffs are very unprofessional and lack hospitality training. They sat in a comfortable manner, ignoring that we had heavy luggage. The receptionist questioned us our choice of room "Why don't you choose that room? Why double room, not twin room?..." Then, she said to us "Time for check-out is 10am", which is different from what Agoda says. When asked, she answered "11am is also ok" without explanation. The hotel doesn't have elevator. We had to carry the luggage upstairs, hearing the staffs laugh behind.
2/ Room was dirty, lacking basic stuffs of a hotel room (landline telephone,...). There was only 1 towel instead of 2, etc. So when we needed to contact the receptionist, there's only one way to reach her: walking downstairs, because of no phone no elevator. We couldn't even sleep at night, being itchy all time in bed.
3/ The hotel was out of electricity. No sorry, no action was taken by the hotel. We were left cold, living in dark room the whole day and having cold breakfast.
It's the worst hotel service we've ever had!

Date of stay: March 2016
Trip type: Travelled with friends
5  Thank Jenny L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2016 via mobile

Hotel is in a great location, 5-8 minutes walk from Sapa centre. The view is stunning, looking out towards Cat Cat.

Run by a family who are very friendly.

Room was a good size & nicely furnished, also have balcony overlooking the mountains.

Breakfast & meals all served on the top floor - breathtaking views & excellent food as well.

Date of stay: January 2016
Trip type: Travelled as a couple
2  Thank Wayne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2015 via mobile

The problem with arriving in Sapa via the overnight train from Hanoi is that you end up getting to your hotel around 6.30am - and then have to wait until 11am before you check in.

Normally, hanging around would be OK, but this is like an ice hotel. I'm sitting in reception writing this, wearing leggings, ski socks, shorts, a fleece, a hat and I have the hood on my fleece pulled over my hat. I look ridiculous. It's so cold, I can barely type and I can see my breath when it comes out.

A shivering Welsh lady just asked for a blanket and was given a bar heater - which didn't do much at all and was snatched away when the owner wanted it.

We were told to go upstairs to a hotter room and have breakfast, which would warm us up. It was just as cold and dismal up there as down in reception.

Breakfast wasn't great. My order came out wrong and the 'ham' was 6 fingernail-sized pieces. Also people were standing and waiting for tables. It was only $3 though.

Be warned that if you plan to go back to Hanoi by overnight train, checkout is 10am, which will leave you a whole day in the freezing cold without a room....

Mrs Tran, the friendly receptionist, managed to get us into our room an hour early, at 10am, which was appreciated. When we got up there, it was so cold, I felt really despondent. The bed had some stray hairs in it, which made me think the sheets hadn't been changed. The sheets were damp as well, it was so cold. And the ventilation for the shower was just a hole in the wall. A sign on the bathroom wall said to wait 10 minutes after using the shower for the water to heat up again. We were so frightened of a cold shower and not being able to warm up that we haven't used it yet!

I went downstairs to ask if there was a spare heater, but apparently the owner was using the only one, and I should try using the hairdryer to warm up.

I know I sound a bit spoiled and I know that in far- flung locations, hotels can be a bit primitive but seriously, keeping people warm is a hotel's primary function.I really don't consider myself a moaner usually either. Cold aside, the hotel was very dated and basic. I've stayed in far, far, nicer places in HCMC, Hoi An and Hanoi for the same price.

As we were shivering, my husband and I got straight under the damp duvet in all our clothes and put the AC unit on full heat. It doesn't seem to have made a difference yet.

I write this feeling lucky because not everyone has the privilege of a heater and a proper bedroom - so feeling so cold and not being able to get warm was a humbling experience.

Date of stay: December 2015
3  Thank travellingnic0la
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2015

Overall : Negative 1 star
Views : 4 stars
Food / Location : 3 stars
People / Room : Negative 3 stars

Booked 4 rooms for 2 nights. Late check in at 3pm for one of the room because a guest is sick. However when we request for late checkout for 1 rm as my sis in law is sick, the request was rejected. On our last day, have to shift her to sapa unique on our own. Rooms heaters are lousy, blackout happened, rooms have a funny smell. Book at your own risk.

Room tip: Don't book it at all!!
Date of stay: December 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank TillDeathDoUsPart78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews