We had really a bad time at the Cat Cat Twilight Hotel. The room was fine as the view but the staff really tried to rip us off.
First, one of our vietnamese friend book the room for us. She told us the price would be 400 000 dongs for a room for 3. When we arrive, they tried to make us pay 550 000 dongs. That was a bad start. This hotel has clearly a double standards, one price for vietnamese and one price for westerners. My boyfriend has to bargain really hard to finally get the good price.
Second, the owner offered us to book our bus ticket to go back to Hanoi. We first wanted to book it ourselves at the bus station, but he insisted so we just agreed. We specifically asked to have seats NOT at the back of the bus. That's what we got... We were really mad when we realize it and suddenly, his excellent english speaking was gone and he wasn't able to do anything.
Third, we came at 5pm at the hotel for our picked up to the bus station. A really arrogant guy from the staff was just laughing at us when we asked him where was our transportation. He went inside the hotel and came back with a bicycle. That was just really really arrogant and inappropriate. He clearly didn't give a s*** about us.
We are really really disappointed of our experience at Cat Cat Twilight Hotel. The room wasn't cheap, there was a view, but there are plenty of hotel in Sapa with a view. Find another one.
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