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“2 Nights in Sapa”

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Victoria Sapa Resort and Spa
Ranked #11 of 75 Hotels in Sapa
Reviewed 8 November 2013

Best hotel in Sapa. Felt like we were in the Swiss Alps. Open fireplaces, warm red wine served on arrival, nice views & pretty garden. Great Customer Service. Free computers and internet available. Fun to play pool whilst enjoying a few cocktails at Happy Hour. Breakfast was excellent. Food on the main menu was pretty expensive. Rooms are nicely decorated with balcony but are extremely let down by the dated bathroom. Swimming pool complex was lovely and warm with big glass windows with views of the mountains. Changing room facilities were top notch. Good location, close to town (Up a hill.) We really enjoyed our stay and would recommend to friends.

Room Tip: High floor with garden view.
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  • Stayed: October 2013, travelled as a couple
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1  Thank Vixenbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 19 November 2013

Dear Vixenbird,

Thank you for sharing your experience, and complimenting our services.
It has been an honor to welcome you in Victoria Sapa Resort & Spa, and we would be delighted to have the chance to host your friends in the future.
We appreciate your kind feedback, as it will allow us to improve our quality of service.
Our new bathrooms are being studied and we hope that you will appreciate them for your return in Sapa.

Best regards,

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567 - 573 of 1,244 reviews

Reviewed 7 November 2013

Quiet, comfortable, well-appointed oasis in a rather chaotic resort town. Especially welcome after hard, over-night train trip from Hanoi. Staff particularly professional and helpful. Beautiful use of wood and local crafts.

Stayed: November 2013, travelled with friends
2  Thank dmm47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 17 November 2013

Dear dmm47,

Thank you very much your kind interest in our hotel, and sharing your experience with the travelers community.
The train trip to Sapa can be a hassle, and we invite our guests to book for our Victoria Express Train, as well as an arranged transportation from Lao Cai to Sapa, in order to turn the train experience into a nice experience.
We hope to have again the opportunity to host you in our property.

Best regards,

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Reviewed 7 November 2013 via mobile

We stayed here for one night. The room was great with a small patio into a lovely garden. The lobby had two fireplaces which were on and gave a great feeling. We ate dinner at the restaurant and the food was good. The downside is that you have to climb several stairs from the main road to get to the hotel when walking in town. Cars can reach easily with the luggage don't worry. Would highly recommend

Stayed: November 2013, travelled as a couple
3  Thank iris2265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 17 November 2013

Dear iris2265,

Thank you again for staying with us at the occasion of your Sapa visit.
It was a real pleasure to host you in our property. We offer pick-ups and drop-offs from the reception to our Spa area, and as well until down our road, with our golf buggy car.
We look forward to welcome you again in our resort.

Best regards,

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Reviewed 5 November 2013

We stayed at the Victoria SaPa resort and spa, very nice hotel; it feels like a ski lodge in Austria. They left us beautiful flowers and the staff were amazing! Although we did not go up there until the last day the pool and spa area is amazing! Breakfast was by far the best on our entire 1 month trip of Vietnam!

I think though the Victoria Sapa Resort could personalise the stay for their guests a little more. We stayed at the Victoria in Can Tho and we felt less like a number. A couple of examples of this is the golf buggy, We were never told this service was available to us ( I found out in a reply from management on trip advisor) whereas Can Tho gave us a fantastic welcomming tour upon arrival and said things like if you would like to go into town please call us and within 5 minute we will have the boat taxi waiting for you. Another example is we returned home from dinner and called reception to say the room is boiling hot and I wanted to know if we could turn on the air Cond as there was some vent on the roof hot air was coming out of. They sent someone up who then turned on the heaters flat out. I tried to explain too hot but it was lost in translation, they called down to reception and they said sorry the fan has not worked for a very long time but that was the limit of the English at reception also. Barking dogs next door bring ear plugs for a good sleep.

I summary, It’s a nice, clean place to stay but there are many other cheaper hotels that offer a more personal service with similar quality.

  • Stayed: October 2013, travelled as a couple
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1  Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 17 November 2013

Dear Greg D,

We appreciate your comment and would like to thank for taking the time to write your feedback to us.
We are delighted as you appreciated our hotel, staffs and atmosphere: Sapa is probably the most “alpine” stop for a trip in Vietnam!
However, please accept our sincere apologizes regarding the lack of information we delivered to you: our golf buggy is available to all our guests for drop offs to our Spa area, as well as drives up and down our road.
In addition to the translation issues that you experienced for your room temperature, we will adapt a training as soon as possible to correct those few missing points that didn’t make your experience perfect.

We hope that you will occasionally visit us again during your next stay in the Tonkin Alps,

Kind regards,

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Reviewed 3 November 2013

This is a delightful place to rest your weary head. Located on its own commanding hillock, Victoria Sapa
has it all-testefully decorated rooms, sweeping views from the restaurant, two bars,a heated indoor swimming pool, a fitness centre and a tennis court. Consider booking one of its many two-or three -day discount deals for a real steal. As part of these packages, hotel guests can travel be- tween Hanoi and Lao Cai in the resort's Victoria Express, the luxurious, private train carriages, a la Orient Express, attached to the regular train. It's good, as i recommend.

  • Stayed: October 2013, travelled as a couple
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3  Thank bim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 17 November 2013

Dear bim b,

The Victoria Sapa Resort & Spa Team would like to thank you for your kind comment, and will be delighted to serve you another time, in beautiful Sapa.
We do have interesting discounts on our website, and promotions inside the resort as well, such as Spa promotions, F&B and laundry. Should you keep enjoyed it during your next visit.

Best regards

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Reviewed 26 October 2013

This is how it felt when we arrived and sat down to breakfast in the restaurant - like we'd been transported to Europe instead of the north of Vietnam. The view was stunning. We arrived early in the morning as we had caught the Victoria Express train from Hanoi (lots of fun) and as our room wasn't ready yet the staff suggested we have breakfast while waiting. There doesn't seem to be a lot of option in this matter since the hotel is set high above Sapa away from the rest of the town, and unfortunately the breakfast left a lot to be desired. Limited choices, over or undercooked hot food and exactly the same thing each morning.
Our room was generally nice and clean, however the bathroom desperately needed an upgrade. Tiny little, very low, shower over bath-tub - not ideal for washing your hair when you're nearly 6 feet tall. And it was set very high off the ground, meaning there was a step to get in and out of the tub. It didn't feel overly safe to me. Even a non-slip mat would have helped.
The staff were friendly and helpful, the facilities at the spa were fantastic. Massages and the like were decently priced for a high-end hotel. We took a tour to Coc Ly market booked through the hotel and we were highly impressed by our guide, Miss Su, a young local woman who was very knowledgable about the area and took good care of us.

  • Stayed: October 2013, travelled as a couple
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1  Thank Kathryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 16 November 2013

Dear Kathryn M,

We would like to extend our sincere thanks for your kind comments and taking time to share your Victoria experience. We genuinely regret that we could not meet your expectations regarding the breakfast choices and the bathroom. We assure you that your feedback will be shred to our team as we are fully committed to improve our facilities and services further. Please do not hesitate to contact us at your convenience for any cause of concern you may have. Thank you for bringing this matter to our attention. Hopefully Victoria Sapa is still your primary choice of accommodations in Sapa Vietnam. We look forward to serve you better during your return stays.

Yours sincerely,

Guest Experience Manager
Victoria Sapa Resort & Spa

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Reviewed 21 October 2013

This hotel and town is a hidden gem in Vietnam. It's only a matter of time before it joins the ranks of being very touristy. Upon our arrival, we couldn't help but reminisce of the Swiss Alps. The town reminded us of that. Simply beautiful. The people in the town are amazing and that includes Victoria resort and staff. The rooms were very comfortable, nothing extraordinary, but perfect. Great views of the mountain landscapes and nearly in the heart of Sapa. The Staff went out of their way to help and make it special... In fact, even made breakfast in bed and then a birthday cake after!! They made it a very personalized special experience from us. We had already been to Saigon, Nha Trang, and Hanoi. This place separated itself from all of the others...Very upscale and very simple mountain town resport. The resort also knows a few of the train cars, so you are taken care of from start to finish with the hotel.

  • Stayed: September 2013, travelled as a couple
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2  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this reviewResponded 16 November 2013

Dear Mike D,

On behalf of the entire team at Victoria Sapa Resort & Spa, we would like to thank you for your comments and taking time to share it with the traveler online community. We are very delighted to hear that you had an enjoyable holiday in our hotel.

Our hotel is committed to making your stay both enjoyable and comfortable. Hopefully we would have the opportunity to welcome you again in the future. Please do not hesitate to contact us directly at your convenience for any further queries you may have. Thank you once again.

Yours sincerely,

Guest Experience Manager
Victoria Sapa Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Sapa
#3 Romantic Hotel in Sapa
#8 Spa Hotel in Sapa
Price Range: £98 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Official Description (provided by the hotel):
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more   less 
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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