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“New High in customer service”
Review of Berg Hotel

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Berg Hotel
Ranked #12 of 64 Hotels in Dalyan
Certificate of Excellence
Reviewed 9 September 2013

Disclaimer: I haven't actually stayed at this hotel, unfortunately. And yes, I did give it a 5 start rating based on the unique customer service experience I got. Let me explain why.
My friend got very sick last night and we had to cancel the last 2 weeks of our 3 week vacation in Turkey. We had to book new tickets back to Montreal, cancel hotels, internal flights, car rentals etc. A total logistical mess, on top of the medical situation.
I contacted a website through which I had made all my hotel reservations in Turkey, and asked them for assistance, given that most of the options were non refundable. They did contact the hotels and, to their credit, Berg hotel not only agreed to not charge me for the non refundable 3 days stay, but also sent me an email wishing me all the best. Not something you would expect in this day and age.
As someone running a business, getting a cancelation with a 24h notice, there is no way (or very unlikely) that they would re-sell the 3 days I just canceled. So they literally made a decision to lose business for what they considered was the right thing to do.
And beyond the financial value of the reservation, this gesture (that they didn't have to make) warms my heart.
Needless to say that when I come back to Turkey, they will be the first on my list.
Sincere thank you, Berg Hotel.

  • Stayed: September 2013, travelled as a couple
    • Service
2  Thank spartac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (151)
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74 - 80 of 151 reviews

Reviewed 20 August 2013

The hotel is located alongside the river at one of the best locations looking at the tombs. The ambiance is nice. Personnel is very helpful and friendly. There are taxi boats available to pick you in front of the hotel at the river to reach to İztuzu beach. Also the center of Dalyan is within easy reach with a walk. Breakfast was very good. Tasty and good variety and very clean. We liked the hotel very much.
You should not expect views etc from the rooms which is not possible for the location of these riverside hotels anyway. The common area is nice instead. The rooms are correct though.

  • Stayed: August 2013, travelled as a couple
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Thank Zeynbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013 via mobile

The hotel located just by the river. Rooms and the hotel decoration is very amusing. Crew is very friendly and helpful. It has a veranda on the river and breakfast & five o'clock tea served on this veranda, with a great view of the river and the king graves...
In addition to this, Dalyan is an one of the must see places around Bodrum, with a too many restaurants and pubs (every kind)...

  • Stayed: August 2013
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Thank baybaycuneyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2013

My family (kids age 10 & 13) stayed here for one night and loved it. We were in the 2 bedroom apartment on the top floor which was very spacious, new, and nice. It had a deck overlooking the pool area and view of the river. Staff was outstanding and it was great to come back to "tea time" by the pool after a day of touring on a boat. The pool is small but very adequate since the hotel is small. Location is great - you can easily walk to town but one of the best views of the tombs.

Highly recommend this hotel if you have a family of 4 and are looking for nice hotel in great location.

  • Stayed: June 2013, travelled with family
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1  Thank dwdarby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

A really special place to relax in beautiful surroundings, the Berg hotel is a wonderful peaceful place, the owner and all the staff are very attentive and super friendly, The restaurant and breakfast patios are built above the river looking out across the water to the town of Dalyan. The food is excellent organic and plentiful, carved tombs in the rock face overlook the town and the hotel from across the river. The berg will call you a river taxi to take you to the turtle beach. I would recommend a stay here to all my friends & family. It is almost like having your own private villa with swimming pool. The suites also have sofa beds so can accommodate 4 adults.

  • Stayed: June 2013, travelled as a couple
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2  Thank Brian_Riley_skyman63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2013

We had an amazing experience staying at Berg hotel! The beautiful design, location right on the river overlooking the mountains and the tombs carved in them, wonderful breakfast and the most hospitable owner and staff made our stay unforgettable!

  • Stayed: June 2013, travelled with friends
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Thank TalyaRu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2013

We really enjoyed staying at the Berg Hotel. The setting on the river directly opposite the rock tombs was really special.
We had our breakfasts (fresh & healthy) on the terrace on the river with comfy seating. There are plenty of comfortable seats to read including a swing chair & a hammock. The pool is small but a nice addition to the well tended garden area. Our room was lovely & clean & spacious.
The staff were all very helpful & we were very well looked after with help arranging car hire & providing tips of places to visit.
We would certainly recommend this hotel.

  • Stayed: April 2013
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2  Thank Alice5517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Berg Hotel

Address: Maras Mah. Kaunos Sokak No 20, Dalyan 48840, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Dalyan
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 64 Hotels in Dalyan
Price Range: £32 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Berg Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Dalyan, is a small tourism town that belongs to Ortaca in Mugla reigon. It generates one of the most important tourizm place where Mediterranean sea and Koycegiz lake conflux. Dalyan is 12 kilometers faar from the highroad and not at seaside but, recoup it with world famous caretta-caretta turtles, ancient Lycian King Tombs and Kounos ancient city. ...And our hotel is just located at the middle of this naturel beauty, silence, peaceful place at front of the Lycian King Tombs. Our hotel has 2 standart rooms, 6 suite rooms, 4 the room with teracce, 3 the room with jakuzzi and 1 appart room. Our all layovers include five o'clock tea. And you'll always have possibillity to make your breakfast and dinners on the lake. ... more   less 
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