Disclaimer: I haven't actually stayed at this hotel, unfortunately. And yes, I did give it a 5 start rating based on the unique customer service experience I got. Let me explain why.
My friend got very sick last night and we had to cancel the last 2 weeks of our 3 week vacation in Turkey. We had to book new tickets back to Montreal, cancel hotels, internal flights, car rentals etc. A total logistical mess, on top of the medical situation.
I contacted a website through which I had made all my hotel reservations in Turkey, and asked them for assistance, given that most of the options were non refundable. They did contact the hotels and, to their credit, Berg hotel not only agreed to not charge me for the non refundable 3 days stay, but also sent me an email wishing me all the best. Not something you would expect in this day and age.
As someone running a business, getting a cancelation with a 24h notice, there is no way (or very unlikely) that they would re-sell the 3 days I just canceled. So they literally made a decision to lose business for what they considered was the right thing to do.
And beyond the financial value of the reservation, this gesture (that they didn't have to make) warms my heart.
Needless to say that when I come back to Turkey, they will be the first on my list.
Sincere thank you, Berg Hotel.
- Official Description (provided by the hotel):
- Dalyan, is a small tourism town that belongs to Ortaca in Mugla reigon. It generates one of the most important tourizm place where Mediterranean sea and Koycegiz lake conflux. Dalyan is 12 kilometers faar from the highroad and not at seaside but, recoup it with world famous caretta-caretta turtles, ancient Lycian King Tombs and Kounos ancient city. ...And our hotel is just located at the middle of this naturel beauty, silence, peaceful place at front of the Lycian King Tombs. Our hotel has 2 standart rooms, 6 suite rooms, 4 the room with teracce, 3 the room with jakuzzi and 1 appart room. Our all layovers include five o'clock tea. And you'll always have possibillity to make your breakfast and dinners on the lake. ... more less
- Reservation Options:
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