Shocking. After booking a 2 berth bunk-room in the morning we were told in the afternoon that we had actually booked a 4 berth bunk-room and we had to share it with other people! The lady at the hotel treated us in the most hostile way and said she had explained it was a 4 berth which was not true as she clearly said '2 singles'. She went on and said we were accusing her of being a lier and insulted my English skills by saying that this was a 'lost in translation' situation. The worst thing was when the manager or whoever he was came out of his office and literally said to the lady "give them the refund and make sure they get out of here as soon as they can".....as if we were rubbish??? Now I'm checking their website and can prove I was right. The price we paid is the price they have listed for the 2 berth bunk-room. They obviously made a mistake and/or tried to fill their empty beds and then blame us. I really hope this doesn't happen to other travellers. Simply unacceptable.
- Official Description (provided by the hotel):
- The Hobbit Motorlodge is nestled below the Turoa skifield of Mt Ruapehu. The site enjoys close proximity to the central business area whilst still offering a peaceful tree surrounded alpine escape. We offer premium rooms ranging from large spacious studios with kitchenette to two bedroom suites with full kitchen facilities. We also offer comfortable dormitory rooms for travellers in our lodge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Priceline and Evoline ltd so you can book your The Hobbit Motorlodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hobbit Motorlodge Ohakune