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“Terrible customer service” 1 of 5 bubbles
Review of Edgewater Motel

Edgewater Motel
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Edgewater Motel
Ranked #6 of 9 Hotels in Orewa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible customer service”
1 of 5 bubbles Reviewed 16 September 2013

2 friends and I went to get a room at this motel, the room was paid for then just as we were getting out of the car the very rude and stereotypical manager came out demanding that we leave and money will be refunded, saying that there will be no party. Even though we had just come back from waiwera and had a tiny bit of jack Daniels to enjoy a few drinks, not a party, he was then very rude again by intimidating us and not being understanding at all. I wouldn't recommend this place to anyone with the way he treated customers. His wife seemed very embarrassed by the ordeal, we were shocked and felt disrespected. Never again

Stayed September 2013
Helpful?
3 Thank Nickynotimpressss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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    30
    8
    6
    7
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31
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Wellington, New Zealand
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

We stayed here for one night only, needing to attend a function in Orewa. This motel is somewhat dated but would probably be the cleanest place I have ever stayed in! For such a short stay we chose a low cost room which was small and tucked away at the rear of the other buildings, but quiet and adequate, with very comfortable bed. Lots of hot water in the shower! Management were very welcoming. This property is situated quite close to, but not right next to, the shopping centre, and is situated right on the beach, with a lovely lawn area fronting the beach. I would not hesitate to stay there again.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TaiMarilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paihia, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 March 2013

You can not beat the location of this hotel right on the beach, it is old & tired but the friendly owner is upfront about this and it is priced accordingly. If you like your mod cons, fancy surroundings and everything to be up to date this is not the place for you, but if you just want a comfortable bed, basic but clean in gorgeous beachfront surroundings at a great price then this place is perfect. There are play areas for the kids, shade and sunny areas with picnic tables and the magnificent beach, shops and supermarkets are close. We had a beachfront unit, husband watched cricket while I enjoyed the beach and view .

Room Tip: If certain mod-cons are important to you such as a hair dryer bring your own or check with the owner...
See more room tips
  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PennyDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 March 2013

Lovely beachfront location about 5mins walk to shops and orewa centre. My first stay was in a beachfront apartment which was very noisy. The owners were very helpful but noise from the next apartment ruined my sleep.
The owners actually contacted me and offered me a free stay in a self contained unit. This was a 2 bedroom lockwood house a few paces back from the beach. Lovely and spacious with everything you need and even a little playground for the kids. Perfect for families. Quiet and peaceful. Loved it.

Room Tip: Sacrifice the ocean view and opt for a self contained unit for the best nights sleep.
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  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JilOb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado USA
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

We spent our last night in New Zealand at the Edgewater Motel because we wanted another beach night before heading home to Colorado winter and Orwea is less than an hour from the Auckland airport. Located on the beach on the Hibiscus Coast, the Edgewater is an older motel that is in need of some TLC and upgrades, but did I say that's it's located on the beach? We stayed in unit 12, upstairs, oceanfront. The until had a huge, full, well- equipped kitchen (it even had a pantry full of dishes and glassware), dining area, living room with 2 couches with pull out beds, a twin bed with trundle, a separate bedroom with queen bed and closet, and bathroom with jacuzzi tub/ shower. The deck had a picnic table. The staff was friendly. The Pacific was warm and the beach sandy. The little town of Orewa is walking distance from the motel. You could leave the windows open and listen to the surf all night. We wished we would have had our whole family there with us. I got the feel that the whole town is on the verge of gentrification. The motel next door was already ready for demo for luxury condos and nice homes dot the beach. Hopefully, this mom and pop will live on for family vacations for years to come.

Room Tip: Do yourself a favor and book a oceanfront room.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank COgal7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 February 2013 via mobile

We stayed here 30 years ago with our kids on our last trip to NZ. My wife in her record of our trip wrote about how great it was. So we decided to return. First the location is the best in this town, right on the beach and potential great views. We stayed in an ocean front room this time. The staff was supper nice and very willing to help in any way. The place only needs the owner spend a few bucks to bring it to level that would make it passable for most people. This is what needs to be done to make it work in my eyes.
First , pull out the base boards that are so chips they look like some out of a fifty year old meat plant. Do a little paint touch up in the rooms. New carpet would be a big help. Outside' sand and repaint the steps walks to the rooms. Bring in a few guys with chain saws to trim the trees to restore the ocean views then trim the bushes. Blow the leaves off the the driveways and what's left of the lawns. Finally, put some water on the lawn and maybe some grass seed to green it up. This would make this place very nice and I am sure improve its marks not to mention fill all the rooms.

Stayed February 2013, travelled with family
Helpful?
2 Thank travelerhock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deep South
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 January 2013

We only stayed here for one night traveling through to Northland, wished we could have stayed longer. Owner very helpful and the unit was a good size with a well equipped kitchen and plenty of room for the four of us. Motel is right by the sandy beach, a 30 second walk from our front door. We thought the road running past would be busy, but it was quiet at night, so no problem there. Would happily stay here again.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank egon123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Edgewater Motel

Property: Edgewater Motel
Address: 387 Hibiscus Coast Highway, Orewa 0931, New Zealand
Region: New Zealand > North Island > Auckland Region > Orewa
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Orewa
Number of rooms: 16
Official Description (provided by the hotel):
Old BUT clean Motel direct access to beach, some units front right onto beach. Seven or eight minute walk down the beach to Orewa Restaurants and shops. Ideal for Families and or couples, with several different room formats. ... more   less 

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