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“Not great”

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Comfort Hotel Benvenue
Ranked #9 of 18 Hotels in Timaru
North Somerset
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Not great”
Reviewed 24 May 2008

We stayed here for one night on our way from Marlborough to Queenstown. The hotel is pretty basic, and even though it seemed like it was almost empty, we were given a pretty badly located room right next to the bar kitchens. The fixtures have seen better days, and there seemed to be several newer similar motels around which probably would offer better rooms for a similar price.

  • Liked — Pretty cheap
  • Disliked — Room fixtures and fittings pretty dated
  • Stayed May 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Anon0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Christchurch, New Zealand
Level 4 Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 May 2008

This place was reccommended to us by a friend who said it would be perfect for a girls weekend away - upon looking on the website it did in fact look exactly what we were after! 3 bedroom motel unit with its own garage and all the mod cons etc. There were actually a lot of issues with our stay - mainly the lack of interest/customer service skills of the staff (on more than one occasion it seemed to be the actual owners we were dealing with) there was no stereo or radio in the room dispite it being listed on website, there was hair all over the floor in the shower before we'd even used it! The garage was used as some sort of storage area for their junk and could barely fit the car in it as there was old fridges, washing machines and obsurd amounts of boxes of old tea pots and other crockery from floor to ceiling. There was no freezer in the room so we had no where to put our ice and other frozen goods which we had bought with us and the bar staff seemed hugely put out by us asking for a couple of bowls of ice from them when ours had all melted! And we had specifically asked for a late check out (which was agreed upon via email previously) but the male owner rang us at 9.55am to "remind" us we had to be out soon and when I explained that we had a late check out he was rather abrubt about it on the phone! All in all very unimpressed with the Benvenue they couldnt have made us feel less welcome which I find somewhat amusing as we seemed to be the only people staying in the complex that whole weekend.... Wonder Why!!

  • Liked — Main Room had its own ensuite and LCD tv
  • Disliked — Staff
  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BelindaJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Timaru hotels

Wellington
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2007

I would rate the hotel as no better and no worse than others at their price level; BUT
They overbooked for one of the three days we were supposed to stay there - they had three group bookings and could not accommodate them all. We were sent up the road to another lesser motel. Another couple in our group were placed in a luxury suite that clearly was not what they had booked. I was shown a confirming e-mail from the hotel that clearly stated that we were booked for all three nights (it even quoted the room number) but they showed no willingness to accept that they had got it wrong (purposely or otherwise).
I have stayed at the Benvenue before but will not be returning due to the lack of certainty that a room will be waiting for me.

  • Liked — Large free car park
  • Disliked — Unwillingness to acknowledge booking mistake made by them.
  • Stayed October 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank agoodkeenmannz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NEW ZEALAND
Level 6 Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 3 August 2007

A good clean and well equipped motor inn.Has a small pool and spa pool & gym equipment .Good bar and nice dining room.Food was very good with a good selection.Check in quick and easy .The rooms are a good size with queen an single bed in each room.Sky TV.Clean all non smoking well maintained.$18 cooked breackfast good location on way out of town on main road but not too much road noise as double glazed.Wold stay again on short stay.

  • Liked — Clean & good food
  • Disliked — Busy road at front gate
  • Stayed July 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank KIWIKEITH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Hotel Benvenue

Property: Comfort Hotel Benvenue
Address: SH 1/16-22 Evans Street, Timaru 7910, New Zealand
Region: New Zealand > South Island > Canterbury Region > Timaru
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #9 of 18 Hotels in Timaru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Comfort Hotel Benvenue 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Benvenue Hotel Timaru

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