We had a wonderful experience with our pilot Chris, who was very experienced and informative on our flight. He made us feel very comfortable and showed us some amazing scenery on a beautiful day! We felt very lucky to go on the flight. It was smooth and just a little cold for a while at the highest point, but otherwise very worthwhile! If the day is clear, it is a must to do! Amanda at the front desk and all the other employees were very nice and helpful also!