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princemady

Special location for special guests

Review of Jaz Grand Marsa
5.0 of 5 bubblesReviewed 7 May 2013
The most important thing that makes this hotel is very special is wonder of location with amazing corals holes beside the beach so children can also enjoy with watching the wonderful of corals by standing inside the holes and just put their faces with masks inside the water .. also the luxury and calmness that makes resta grand hotel for special and first class guests .
Date of stay: June 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (5,481)
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Traveller rating
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Reviewed 5 May 2013

I have written two previous reports on the Resta Grand and I have only just got back from a third visit. This is itself is unbelievable because my wife and I just do not believe in going back to the same place and we normally would prefer to try a new adventure and see more of the world. The simple fact is this, pound for pound I do not think there is a better more relaxing holiday than going than the Resta Grand if you just need to re charge the batteries - and this sums up why we have been three times.
Of course I could write a long report to nit-pick over small niggles and there are a few, such as no toilette block by the pool as I have mentioned on previous reports. So I won't go into too much detail again only to say, the rooms are lovely, the people are lovely - special mention to Amr on reception who is always helpful and a BIG mention to all the guys on the pool bar who go a long way to make the holiday even more enjoyable + Hamdy who I did not get a chance to say goodbye to.
Beyond this the pool area is superb, the reef is lovely (even got to see dolphins off the jetty this time) guaranteed sunshine and food is more than acceptable - what more do you need for a holiday that serves to 'recharge the batteries?'. If you want more of an adventure / active holiday then really the Resta Grand is not for you - athough there are trips to go on but Diving/snorkelling in this area is great - takes some beating.
Seems like there were more children in the hotel this year, maybe the time of year and I don't mind this as long as the restaurant and parents keep in mind that not everybody likes kids running around when you are trying to have a nice dinner. We also tried the Zeit Zaitoun restaurant this time, at extra cost!! but it was actually very nice and very different to The Space Buffet restaurant - not too expensive either.

Just a couple of tips... (i) getting laundry done is inexpensive at the hotel so don't worry about the luggage restrictions with such as Thompsons, just get your clothes cleaned, they do a great job at a small price. (ii) The shops outside the hotel (up to the main road and 5 mins walk to the right) are much cheaper for anything that you might need. I have to mention Harry at the shops (because I promised him I would) - he loves meeting people and having a chat, and of course doing a deal - but he is a really nice bloke.

As usual if you have any questions feel free to contact me.

Date of stay: April 2013
  • Trip type: Travelled as a couple
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3  Thank cabennat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2013

10 mins from the airport but no noise due to the massive 3 flights a day from the airport. Great hotel and staff. Very helpful and check in was a breeze. The only recommendation is toilets near the pool area. We were lucky to be in a room near so used our room, but otherwise you had to use the facilities in the hotel reception.

Room tip: We were in 3314. Great room with a sea view
Date of stay: April 2013
  • Trip type: Travelled as a couple
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1  Thank Scareype
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2013

This was my 5th trip to this hotel but I guess my secret is no more, Its a wonderful place for family's or couples ,the staff can not do enough to make you stay enjoyable just ask any of the pool staff and they will explain what or where to go, because it doe's look a very large hotel,if you don't fancy walking there is buggy's to take you from room to reception where Amr and the staff will help make you'r stay enjoyable also the lovely Natalia on customer service's she is brill. Ever-thing in the brochure picture's is right room's nice and cleaned daily you don't need any towel's and there is complementary toilettresse pool spotless cleaned every evening. JUST SAVE A PLACE FOR US.

Room tip: just ask at reception when you arrive and tell them you'r reqeust.
Date of stay: March 2013
  • Trip type: Travelled as a couple
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1  Thank ManchesterToothfairy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2013

This was our first visit to Egypt we booked last minute and got a bargin so we were a bit apprehensive about hotel. Absolutely no need the Resta Grand exceeded our expectations and would definitely go back. A very quick transfer from airport 10mins we were taken in a golf buggy to a very spacious clean room we found bed very comfortable air con slightly noisy but worked very well in the heat. Food was excellent lots of choice and sweets were amazing if you didn't fancy anything the pasta station was very good. Drinks were good but could have done with a few more cocktail choices and diet soft drinks. Overall we found the staff very helpful and friendly they couldn't do enough for you and were very polite and spoke excellent English. The entertainment was the only thing that let the hotel down could have done with some variety and the kids disco was on far to late. Snorkelling off the beach was very good when the black flag wasn't up only had 2 days that it wasn't. Overall we were very happy with the hotel the weather was warm and sunny for 7 days we won't be back to the canaries.

Room tip: We had block 24 very central to whole hotel
Date of stay: April 2013
  • Trip type: Travelled as a couple
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    • Service
2  Thank Susan2518
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2013

Lets start by echoing the below, Resta Grand or Resta Reef ? the former in our opinion appeared vastly better. We have a walk round Resta Reef and where very glad we didn't choose it and it's not much cheaper but appears it's much poorer cousin. Saying that having not stayed there this is only on appearance so perhaps otherwise may disagree.

Transfer times to the Grand are only 10 minutes max and the airport itself is small but works well.

I know it's been said a thousand times but PLEASE stop getting visas from the tour operator !! they shamelessly heard the masses to their desks and convieniently never mention the cheaper and quicker bank option, just to the left as you enter. Can't swear to it but i'm sure Thomson we're taking 140 LE this year ! per visa.

As you get to the Grand the entrance is impressive all glass and marble, welcome drink offered and a quick and fast check in, they do seem to retain passports without explanation of when they will be back, we asked for ours next day.

There is then a somewhat unessesary wait outside to be "driven" to your room and your bags follow perhaps 30 mins later. Sure some rooms are far away but others are not and you could walk perhaps in less than time than waiting ?

Anyway the rooms are typical 4/5 star egyption fare, well appointed and spacious, I wont go into every detail but there nothing lacking and 4/5 English tv channels as well if that's what you fancy. Tea/water/coffee all free in room.
Couple of points about the room, the air con is effeciant but VERY noisy, though comes in useful for drowning out the "singer" in the evenings :-). Superfically the rooms are grand and clean but look closer and they are not so but nothing to worry about.

For us the main big issue was the beds as many have mentioned we found them rock hard and along with hard pillows found it hard going, literally, for a week. Saying that others liked them so it's all down to bed preference I guess.

The grounds and pool area are second to none, the grounds are tirelessly groomed by the most pleasant gardeners, the pool is huge freeform and clean, sun loungers are comfortable (better than the beds !) and plentiful.

The beach is also well kept, loads of beds and shade etc, sand is better than some red sea beaches but ofc rocky and coral based, no golden gentle sloping stuff here.

The Resta Reef and Grand share a jetty to go snorkelling from but 5 out of 7 days we're black flag, not unsually it seems. However a short walk past the Resta Reef is a large bay with another jetty usually never closed.

The Grand has a large lobby with free wifi but his is vastly over subscribed on an eveing and it almost grinds to a halt, any other time of day its fine so go up morning or day if you need to use in earnest.

Eating is mainly confined to the "The Space" or snack lunch in the "The Plateau" by the beach.

The Space offers full buffett, morning, dinner and evening, The Plateau just snacks at lunch time (pizza,burger,kebab etc) full a-la-carte in evenings.

The hotel has 3 al-a-cartes but I would say 99.9% of guests never used them they we're empty every night, despite best efforts of the staff to sell them daily. The hotel needs to look at this, its a shame to let them go unused.

Food in general is very good, large choice and plentiful in one week we saw as mains, whole roast duck, roast beef, kebabs, veal chops, and one night even Barracuda ! and ofc for the die hard "chips" ! every night.

Drinks are served almost every daylight hour, waiters will bring to your sun lounger if you don't fancy the 50 yd walk.

Don't drink too much as many have said there are no toilets at the pool, room/reception or beach only.....plan carefully if you get the trots !

Evening entertainment ? well......there is some but.....not our thing. Club singer etc.
The ever present animation team try but are not intrusive, there are the usual "sellers" around the pool but again though frequent are not rude or pushy.

There are lots of nationalities here, Russians, Germans, Italians etc none dominated to any extent but I think the hotel slants to the Italians. None caused any issues to us or anyone else.

Anyway think I've waffled long enough, overall The Grand is one of the better hotels, friendly staff and no major issues to concern anyone, just small things that may not suit some.

If you want to go to Marsa Alam you won't go wrong staying here

Room tip: Ask for an upstairs room. Garden views are as good as sea views imo. Those nearest the lobby cold be effected by noise in an eveing
Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank wazza99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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