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“Beware A 5* definitely Not Needs Some Improvement In Places”
Review of Resta Grand Resort

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Resta Grand Resort
Ranked #21 of 68 Hotels in Marsa Alam
Certificate of Excellence
somerset
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Beware A 5* definitely Not Needs Some Improvement In Places”
Reviewed 20 February 2010

We had booked a week here and was travelling with our 5 teenage children. We have previously gone to Egypt 5 times now and was not really that concerned about the reviews we had read on tripadvisor as we have never had a bad experience in this country or hotels before. However there was certain issues that had happened which i feel you must be aware off.

The Flight:
Average flight but very cramped and uncomfortable especially for a 5+ hours flying time. food on flight as usual not very appetising but then who cares when they know they are going to a hot country or somewhere where you are going to relax.

Arrival:
We got of the plane and was welcomed by a lovely warm breeze sun was just going down so we know the weather was going to be great for the week we had booked. You go into the airport and there you are meet by someone who is representing your hotel,you are then told to queue to retrieve your visa for entry in Marsa Alam. Therefore we joined the queue and when aventually we got to the front after 10mins or so we was told they do not accept dollars so we was unable to get the visa. They was not very helpful and did not tell us where to get a visa from as all we had money wise was dollars. This kind english man approached us and informed us that just as you walk into the airport on your left is a small kiosk where you can obtain your visa and they will accept dollars there. We then queued again to obtain our visa's which were $15.00 per person. After spending approx 45mins queuing for this and that you then get your bags and are meet outside by your rep. Our rep was called Amanda. Transfer time to hotel approx 5-10mins.

The Hotel:
First impression very good the hotels as normal in Egypt was stunning big grand glass front. Reception area very big and spacious. Check in was quick and easy we was allocated 2 family rooms ground floor and was in our rooms within approx 15mins later. By this time the sun had gone down so unable to see the proper views until morning. At present in total 748 rooms, but more are being added.

The Rooms:
great big spacious family rooms. Consisted of 1 queen size bed 2 smaller beds tea/coffee facilities and 3 litre water bottles which was replenished every day,hairdryer situated in the bathroom was good. Clean towels and sheets every day. Laundry service available, sewing kit,vanity kit and small bottles of shampoo,lotion and soap. Safe deposit in the wardrobe at no extra charge. good amount of clothing space. Balcony with sun lounger table and two chairs. Large plasma t.v in bedroom which have a stereo volume control in the bathroom which the kids loved. So while showering they could still listen to there music top whack no doubt.

Restaurants:
The main restaurant: Very large room yes it does resemble an old school canteen. Food was plentyful and a good variety every day for breakfast lunch and dinner.Lots of meat based food which was all cooked very well. There is a kiddies corner right at the back of the restaurant which did have chips and burgers etc...There is a pasta station which was very nice you could choose which toppings you had,also mornings there was fresh omelets being made for you while you wait. Salad bar which was good and fresh also the puddings were delicious. In the day we tended to sit outside for lunch and inside for evenings. So in total the food for an all-inclusive restaurant was very good.
Al La Carte restaurant next to the main one in the lobby area of the hotel but to be honest we never saw anyone in there in the whole of the week we was there.
Beach Restaurant: Visited just once with the kids they do only do pizza looked very nice kids enjoyed and good views. There are toilets at the beach behind the beach restaurant.
Drinks in the restaurant quite poor if you ask for wine you get a 1/4 glass full which was poor I thought,very slow service for drinks. Although the staff where very friendly.Akmad was our friendly waiter.

Beach:
good sized area of beach and lots of sun loungers not to uncomfortable. The white flag was up the whole of the week apart from one day with the black flag flying unable to swim. You do need reef shoes if you want to walk from the beach to the water to paddle as coral around everywhere and very sharp as my youngest son found out. To get into the water you have to walk through the beach restaurant which is usually empty and take the long walk along the jetty to get to the end. However once there the snorkelling is amazing and plenty of beautiful fish to be seen.
Beach bar good opens at 10.00 till sunset you can get variety of drinks here.

Pool Area:
Large swimming pool area which consisted of two: One was heated and very warm indeed the kids spent most of the time in this one. The other was very very cold I mean almost to the point of freezing however once in there it was not to bad. I actually preferred this one to the warm one.I think thats because it had a pool bar.
Lots of sunlougers again very comfortable and a good sized area around the pool so no need to panic as space is plentiful. Pool bar area staff very friendly and keep you topped up with your drinks only downfall is you can not stay in the cold pool for long. No toilets at the pool area but not really a problem as toilets can be found in the main reception or if your room closer you can use them.

Terrace Bar:
Opens at 5.00pm till midnight just outside the restaurant so you can sit outside or sit in the main bar. They serve all local spirits (which are not weak at all) and beer cocktails only certain ones all-inclusive but good variety ask for the menu.
You can enjoy a shisha on the terrace my husband had two for 55.50LE.
You can not have wine on the terrace only with your meal in the main restaurant, which was a bit annoying for me as I do enjoy the wine when on holiday. The service for drinks was very very poor and slow we waited 45mins for cokes for the smaller children eventually I went to the main bar to get them myself which was almost frowed upon by the staff, still they took another 10mins to bring them out..

Entertainment:
Not great to be honest but as we was a large family it did not really bother us, the animation team had volleyball and aqua aerobics daily in the heated pool. On an evening they start the mini disco at 8.30pm till 9.00pm which our teenagers actually joined in for a laugh what a sight,well we was there to enjoy. At 10.00pm on a couple of evenings they did have 2 shows which where ok and broke the evenings up abit.

Concerns:
On the 2rd day we was there our teenage daughter went back to her room while we sit and had a coffee on the terrace still daylight hours. To cut the story short she was assaulted by a member of the staff who worked in the garden areas of the hotel. You can imagine my horror and disbelief when I found out. I immediately went to see the manager of the hotel and was spoken to by customer relations Lady Heather. My daughter had to explain what had happened to her, Heather was very understanding and spoke very good english. She immediately got the ball moving to found out who this staff member was. I also spoke to Amanda our rep who was mortified what had happened and understanding to our daughter. The next day a meeting was called with ourselves and the manager of the hotel, who was very friendly and disgusted what had happened to our daughter at his hotel by a member of his staff. The staff member was found and locked up the night before as a witness had come forward so they was able to trace this man. He was immediately sacked and shamed by his family we was given all assurance by the manager he was to be escorted back to his family that day. We was given a family meal at the al la carte restaurant by the manager basically to compensate what had happened. Although our daughter was not hurt this act did frighten her and more. So please be aware of your young girls.
Also the day of our departure we had to go and see Amanda again to inform her that our other daughters moblie charger was taken from her room and the other daughters perfume was all smashed up by someone trying to open it. Photos where taken of the perfume and at this moment this is in hand, again Amanda very understanding. Like I said before we have been to egypt 5 times and we know what to expect but this we did not expect.
Our rooms was right next to the building work going on so early morning woke up calls from the work men was not ideal, also a scorpion was found by us in our room which we took a photo of and showed our waiter who ran off the next min we had lots of suited man asking if we ok etc.... room was checked unknow to us this scorpion was highly dangerous!!!!! Did not see agin for the week thank god,Cockroach found in other room only seen once. Sharp piece of wire sticking up from floor in room unfinished?

Sum the holiday up
Yes we did have a good time with our family we made it good. Our daughter was ok which was the main thing but should not of happened the the first place.
All staff very friendly apart from the few staff at the terrace bar.
Drinks service very poor and slow.
Weather great and hot.
Good shopping variety in the hotel and they will haggle.

  • Stayed February 2010, travelled with family
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Helpful?
2 Thank LouJay12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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alexandria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2010

this hotel is really amazing..when i first entered the hotel with my family we were surpried with the view ...the staff were really friendly and i really enjoyed my time with my family in the pool and at the beach ...in night the weather was great...i had a great time in the evening shows and the disco....it was really like a dream..!!! i really recommend this hotel to all couples and families you wont even believe it...!!!

  • Stayed February 2010, travelled on business
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Helpful?
3 Thank memsou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hants
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 February 2010

This was our first hoilday to egypt and fully inclusive.We had such a good time, the staff were really accomodating friendly and nothing was to much trouble.Im disabled and have trouble walking long distances, as soon as we got to the hotel the guest relations supervisor, Heba El-Akkad came and booked us in straight away and even moved us to a nearer apartment, which was near the bars and resturants and also the pool. Waiters were very friendly, we had our special ones which we tipped a £1 lunch or dinner.Visa for eygpt was £13 each, which you paid to the hol rep on the coach. The only down side was the animation could have been better, didnt really cater for the more mature person .Music ideal for the teenagers,never new were the activites were taken place , should of had information by the restaurant. Met some really nice people which we hope to keep in contact with. Please dont go by negative reviews as we worried for no reason.Would recommend this hotel to friends and family and we would also go back.

  • Stayed February 2010, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank redspot63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 February 2010

we have only done all inclusive once before, and for us this was the best, very short transfer from airport about 5 minutes, visa required when you arrive at the airport, the majority of people queue for the visa, this will cost £13 when you get on your coach, however, there is a small kiosk/bank before the immigration desk, go to this and it is quicker and only £10. On arrival the hotel entrance is very impressive, you are given a welcome drink. we stayed in a family room which was very big and spacious, clean linen and towels every day. the food was excellent, very international and a good choice. they do provide pool and beach towels every day, there are lots of comfortable sun beds especially around the pool area. Evening entertainment was nice but low key, quality seating on large terraces outside with space heaters around the tables if needed, lovely settings. For the time of year we went ,the weather was hot during the day but cool in the evening, but you could still sit outside with a cardigan or jumper. what else was good about this time of year, there were no queues in dining room or bar areas, but enough people not to seem empty. The all inclusive drinks were of good quality and wine or beer with your meals. For the football people, english premiership games are not shown, however we were told by the hotel there is a bar outside the complex, you can go to see the football, we did not bother.

  • Stayed February 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank amigosManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool.
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 February 2010

I cannot believe that so many people have put this down as a 5 out of 5 it is probably about a 3.5 star but we only paid just over £500 each for 2 weeks if I had paid over £800 each I would have been very upset. Firstly from landing at Marsa Alam airport we were in our room checked in within 75 minutes which was very pleasant and it was nearly a 5 star room cant grumble with that, we then went and got evening meal which was ok and a couple of beers also nice before bed. Every meal we went for in the one all inclusive restaurant we had to wait for tables to be cleaned, waiters to get drinks upto 20 minutes on occasion but we found the food quite good I even asked the head chef to knock us up a curry and hey presto next evening very succulent beef not quite madras but it was very nice. All in all the food was nice but the service was awful shame really but it didnt ruin the holiday. The entire hotel is a little bit Fawlty towers really what they do well they do very well but they are not open to feedback they just get very defensive and dismiss it. The weather was very nice especially when back home was snow and Tenerife had floods so cant complain there although we did have a lot of days where it was too windy to snorkle (Black flag) but when it wasnt too windy WOW the Red sea is absolutely rammed full of exotic marine life, my wife and I went paddling max thigh high, she is 5'2" I am 5'8", and we saw octopus,stingray,finding nemo style colours you wouldnt beleive and small moray eels, it really is breathtaking the main redeeming features were the sea and the sun, not really a good advert for the hotel. We went on 2 trips and would recommend both the day trip to Luxor is very long picked up at 04.30 and dropped off at 11.00pm but life changing. we also went on the sea scope for people who dont scuba dive a chance to see around the coral in a semi submarine and it really is amazing. All in all I would say we will go back to Egypt but if you are going to Marsa Alam make sure you pick the correct hotel as there is nothing to do outside the hotel it is desert for miles I believe the Dreams resort is lovely and the Iberotel Lameya but make sure you get a good deal. Last but not least if they make the Resta Grand resort a platinum like they were talking about it will need a heck of a lot of changes but if it meets them standards we would go back as the people were very pleasant.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matntrace16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 February 2010

well where do you start, we expected a 5 star hotel and service to go with it, we were all looking forward to a luxuary week away that was not what we got!!!! The rooms were lovely clean but when book adjoining rooms and double bed be aware this is not what your allways get, we had 2 single beds in each room even though they were large this is not what we booked and our rooms had to be moved as we were originally not together also like we had booked our tv was faulty for 4 out of the 7 days we was there even though we complained 5 times about it!!! The food was awfull for the first few days but did get better towards the end but trying to find a clean table was an issue as they did not have enough staff, in there the main food hall is the only place you can get wine that run out on a couple of occations and only available at lunch and dinner so if you are a wine drinker that is the only time you are able to get it. There is only one bar to get all inclusive drinks from in the evening but you have to pay for still water!! and not enough seating so we had to sit in the dinning hall for the evening , The entertainment was rubbish they even expected you to pay to play bingo. The 3 pools you are told about ,there is only one the other two are being built. We was also told when we booked the holiday luxor was 2 and half hours away but this was not the case more like 5hrs!!! The pluss side was we done the camel trip that was brilliant and the boat trip snorkelling this was also great !! But there is no where to go other than the booked trips its not a place to walk around as there is nothing there to see. i would not go there ever again.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wigan
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 February 2010

lovely hotel .superb accomadation. thats where it ends the food was the worst all inc i have ever been to it was lovely to be in the nice sunshine but what do you do when the sun goes down. cant have a glass of wine in the bar you feel like you are begging to ask for a another drink you get the feeling they would like everyone to dont eat DONT DRINK
just give us a tip and go away
all in all not anywhere near other all inc i have been to and has a long way to go to be
classed as 5star

  • Stayed January 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank rooneywigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resta Grand Resort

Property: Resta Grand Resort
Address: KM 65 Quoseir-Marsa Alam Road | Red Sea - Egypt, Marsa Alam 1111, Egypt
Region: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Marsa Alam
#13 Top resorts Hotel in Marsa Alam
#15 Spa Hotel in Marsa Alam
#17 Family Hotel in Marsa Alam
#19 Luxury Hotel in Marsa Alam
#19 On the Beach Hotel in Marsa Alam
Price Range (Based on Average Rates): £
Hotel Class:5 star — Resta Grand Resort 5*
Number of rooms: 752
Official Description (provided by the hotel):
752 Spacious, comfortable guest rooms, fitted with modern amenities• Standard single room: 46 sqm• Twin room: 46 sqm• Family room: 52 sqm• Individually controlled air conditioning• 32 inch LCD flat screen TV• Satellite television• Hairdryer• Iron and ironing board upon request• Safety deposit box• Mini bar• Tea & Coffee making facilities• Sound system and telephone. All Inclusive & Ultra All inclusive programs available. 4 restaurants & 5 bars in addition to other two restaurants planned. ... more   less 
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Also Known As:
Resta Grand Hotel Marsa Alam
Resta Grand Resort All Inclusive

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