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Reviewed 3 weeks ago

Nice Hotel, nice position, nice facilities and easy airport access.I was very pleased with the speedy check in and the fact that they kept the kitchen open to accommodate our late arrival. That said my biggest disappointment was the food, breakfast was fine, but lunch and dinner were variations on the same dishes and I felt that some were even rehashes! Both my wife and I suffered minor stomach upsets, which we never have previously on numerous trips to Egypt. We didn't find the staff particularly attentive, something else we have never experienced in Egypt. We did enjoy our stay, but wasn't the best we have enjoyed in Egypt, which is a shame considering the location, facilities etc..

Room Tip: Pool view, overlooking the swim up bar
  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanyaP56, Guest Relations Manager at Steigenberger Coraya Beach, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for choosing Steigenberger Coraya Beach Hotel as your holiday destination.
Our team and I would also like to thank you for taking the time to write your detailed, critical and valued feedback.
We are so sorry to hear that we have not met your expectations in certain areas.
We will send all your comments to the relevant departments with the intention to continuously improve the services that we offer to all our guests here at Coraya.
Once again, thank you for your much appreciated review.
Thank you for chosen Marsa Alam, Egypt as your holiday destination.

Kind regards
Vanya Paffett
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a lovely time at this hotel, staff were extremely helpful and always smiling, a refreshing change ! Cleanliness was very good as was the choice of food, very quiet location even though a hotel was being built next door, my only disappointment with our holiday was nothing was explained regarding wi fi, once we entered our room we tried to join the wi fi network, unbeknown to us we weren't connected and as a result of one day without the.connection I incurred £100 roaming charge !!! If using this hotel do not turn off aeroplane mode until.you have got a internet code from reception, you can get codes as often as you want to ask reception but no one tells you this... We found out from fellow guests next day ( too late ) other than this I would highly recommend this hotel.

Stayed: September 2018, travelled as a couple
2  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanyaP56, Guest Relations Manager at Steigenberger Coraya Beach, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for choosing Steigenberger Coraya Beach Resort to spend your holiday.
We are delighted to hear you enjoyed your time with us here at Coraya.
Our team and I would also like to thank you for taking the time to write your critical and valued feedback.
All comments will be passed on to the relevant departments with the intention to continuously improve the service we offer to all our guests at Coraya.
Once again, thank you for your visit to our hotel, and for your excellent review.
We look forward to welcoming you again.

Kind regards
Vanya Paffett
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

we have been 8 time in this hotel it feel as your second home. When you arrive every body seth Welkom Home! If passible you get the room what you want to have. Every morning is a new day in you second home with a lot of sun.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank aad a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanyaP56, Guest Relations Manager at Steigenberger Coraya Beach, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for choosing Steigenberger Coraya Beach Resort to spend your vacation with us again.
Our team and I would also like to thank you, as a returning guest for taking the time to write your critical and valued review.
We are delighted to hear you enjoyed your time with us here at Coraya and the hotel meets your expectations once again.
Once again, thank you for your visit to our hotel, and for your excellent review.
On behalf of the Coraya team we look forward to welcoming you again.

Kind regards
Vanya Paffett
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Just to say ,thanks to all the staff who made our holiday so relaxing ,from morning to night ,they all work so hard and made our stay great, beach is good with plenty of sun beds and the sea and snorkling is good,rooms are fine ,dining was good and there was always plenty to choose from,just a little niggle was nothing the hotel could do was the building work going on next door which we noticed during our entire stay,but all in all was a lovely relaxing holiday,Thanks to everyone at the Coraya

Stayed: September 2018, travelled as a couple
3  Thank Brenherb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanyaP56, Guest Relations Manager at Steigenberger Coraya Beach, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for choosing Steigenberger Coraya Beach Resort to spend your holiday.
Our team and I would also like to thank you for taking the time to write your critical and valued feedback.
We are delighted to hear you enjoyed your time with us here at Coraya and are very pleased to hear the hotel meets your expectations.
Once again, thank you for your visit to our hotel, and for your excellent review.
Thank you for choosing Steigenberger Coraya Beach for your vacation in Egypt.
On behalf of the Coraya team we look forward to welcoming you again.

Kind regards
Vanya Paffett
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We have just got home from our 4th holiday at Coraya beach, as usual it was hard to leave the place we love and the people we see as our extended family. We only have 1 holiday each year and where else could we find such a beautiful, well managed and professionally run place to spend our precious time. From the time you step on the coach to the time your dropped back at the airport, the staff are polite, helpful and always happy. Vanya our guest relations rep works tirelessly for all the uk guests although I believe she will help any of the guests from other countries. The management are all polite and helpful. The rooms are cleaned on a daily basis by an army of room boys and the mini bars are restocked as well. The pool bar has a great bunch of guys running it, Fayruz al-a-cart restaurant has a top team of professional staff who could teach a lot of the top restaurants about customer service. The main restaurant is run by a large team of staff who again are excellent at their jobs. Along with the Zulu bar, Night & Day bar and the beach bar, there is little chance to be without a drink of any kind. In 4 years I have not had a single complaint and that must say something about the level of professionalism and attention to detail the staff use on a daily basis. Please don’t change the way you do your jobs folks. Your just so good at it. A big thanks from my wife and myself. See you next year. Craig & Doris

Room Tip: Personal preference
  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank mrcraig2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanyaP56, Guest Relations Manager at Steigenberger Coraya Beach, responded to this reviewResponded 2 weeks ago

Dear Craig & Doris

It is always a delight to see you return to the hotel and the Coraya team sincerely look forward to welcoming you back.
Our team and I would also like to thank you, as a returning guest for taking the time to write your critical and valued review.
We are delighted to hear you enjoyed your time with us here at Coraya and the hotel meets your expectations once again.
The whole of the Coraya team will be very happy to hear they have helped make your holiday another memorable one.
Once again, thank you for your visit to our hotel, and for your excellent review.
On behalf of the Coraya team we look forward to welcoming you again.

Kind regards
Vanya Paffett
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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