I wouldn't know where to start with this holiday so I'm going to start with the negatives! There was a lack of communication between staff over something I had planned with the hotel before travelling! Now the positives they absolutely made up for the lack of communication I can't fault this resort if they made. Mistake they was very quick to make it better! The hotel itself was very clean and looked very beautiful we had a garden terrace and guaranteed the gardener was out mowing the grass at 4 pm but not at all making a nuisance every aspect of how the grounds look was tended too it looked amazing, our room waserfect for us and the cleaner always done a good job and left us some amazing towel art! The restaurants had plenty of selection and was enjoyable and the bars was well manned and had a good choice! The pools were never over crowded and we always could get a sunbed the only day there was none available the pool boy brought us 7 down to where we wanted to sit. The beach was amazing although I hate sand and this was probably the worst sand I'd experienced but it didn't put me off the sea life was something else and I loved walking down the jettys where one evening we were lucky to see 2 rays! The shops are over the road from the hotels entrance and some just outside a bit of a pain to just have a look but bearable if your good at saying no! There's lots of fakes there so a definite visit if you like your Louis Vuitton hehe! The animation team were nice and friendly but not over bearing which I really liked there's a nice english guy called Peter who came to see us nearly everyday, the shows weren't professional but I loved them none the less they were enjoyable and fun, The staff were brilliant most spoke very good english considering its mainly a German and Russian populated hotel they were very hard working especially considering we were there over Ramadan the guys in both restaurants were very quick and our table was always clean the drinks come quick but it wasn't rushed, they were brilliant with my daughter who's 3 and very demanding lol the guys in the lobby bar were brilliant too they went out of their way to make us feel special very friendly guys but again not over bearing! The reception I visited often over wifi which I will add every room gets 150mb free I ordered flowers at 9pm for 9:30 the morning after which were beautiful and a few more questions I had and all was dealt with very quickly the staff there are a real asset to the resort when your there your part of the family which makes you feel pretty relaxed as soon as you walk through the doors! So as you can tell we ad an amazing holiday at the lamaya resort and I genuinely can't wait to go back! A huge thank you to all the staff we had pleasure meeting at the hotel and not forgetting a huge thank you to Ahmed our thomsons travel rep who was amazing and always around not only an asset to the resort but also to thomsons as a company!
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- Also Known As:
- Iberotel Lamaya Hotel Marsa Alam
- Iberotel Lamaya Marsa Alam