We booked our reservation 2 weeks before check in. The only reason we made the reservation at this place opposed to another was for pool, fitness center AND continental breakfast. Turns out, they didn't have any!!! Unreal. Upon check in, we asked the front desk about the pool and said it had been closed for 6 months!! Yes, 6 Months!!!!! It doesn't take that long to take something off your website... Apparently they were supposed to tell us when we made the reservation but we made 2 reservation calls and not a word was said.
And, don't count on complimentary continental breakfast. Their brochures on the ferry and the book in our room even stated that it was still complimentary. Front desk rudely told us 'oops, guess we better change that.'
I don't expect much but honesty is important. If they are going to make all these major changes then it really needs to be known to the guest. The price we paid should have included all of these things because that's what we thought we were getting at the time of the reservation.
I really wish I had photos to share. Don't expect much for nearly $200 a night!!
- Official Description (provided by the hotel):
- At the head of the Azure waters of the Prince William Sound, nestled beneath the Chugach Mountains - Mountain Sky Hotel & Suites is the perfect choice for the adventurous traveler and the home-away- from-home vacationer alike. Enjoy the largest standard rooms in the area with easy access to adventure and the stunning wildlife of the sound......... ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotel.de and HRS so you can book your Mountain Sky Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mountain Sky Valdez