We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worst Stay EVER”
1 of 5 bubbles Review of Mountain Sky Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Mountain Sky Hotel
Ranked #4 of 5 Hotels in Valdez
Fort Myers, Florida
Level Contributor
292 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Worst Stay EVER”
1 of 5 bubbles Reviewed 23 September 2013

It was a bit seedy looking when we arrived, but "don't judge a book by its' cover". Then, I opened the book! Smelly room in the "basement", single window on eye level with the parking lot, lovely view of a Dumpster. Forty-some degrees and rainy outside--NO HEAT! Maintenance was gone for day, and the desk clerk told me I'd have to wait until the next day for any heat. They did re-locate me the next day, ( gave me a room on the first floor), but I had to schlep my own luggage to the new room after a day sightseeing on Prince William Sound. I would never, ever stay there again!

Room Tip: A good room could probably be found at the Best Western
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sallysue1279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 29 October 2013
Hello Sally Sue,
I am sorry that our hotel was not up to your standards. Throughout the year, we try not to put anyone down on the basement level unless it is a last resort. I apologize an employee did not move mountains to at least get you a space heater.

We are undergoing a major overhaul on all of our rooms. Unfortunately, with limited access to home depot or lowe's and being buried in snow in the off season, renovations and its progress is not that of hotels in larger cities. We are working towards fixing a lot of things, not putting bandaids on them.

If you do stay with us again, please contact me directly and I assure your stay will be memorable in the good way.


Jason
manager@mountainskyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

198 reviews from our community

Traveller rating
    28
    41
    78
    30
    21
See reviews for
37
71
12
23
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Anchorage, Alaska
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 September 2013

At first it seems a bit odd, then the feeling is replaced by curiosity and finally appreciated and thanks. Room meticulous level is not clear, every item and object seem invested in it thought. Both environmental and pragmatic. Kitchen is open and inviting, comfortable and easy. Meager price will wash alone, plus a little to get everything laundered and ironed the morning after. wonderful day that we made and exit the packaging was easy and fast

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 29 October 2013
Hello Arie,

Thank you for your review. I hope you get to stay with us again soon!



Jason H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 29 August 2013

Everything promised was delivered.
Room was clean and comfortable and had all the kit (hair dryers, iron, fridge and microwave)
Initially a bit of room noise due to noisy neighbors but they stopped at 1000 hrs and everything was quiet and got a good night sleep.
Paid $159 + Tax for a 2 x QS room. No breakfast included but there is a Safeway next door and it has great range of products. Did not wish to pay the $12 a head for breakfast in the restuarant so just stocked up the night before and had a good breakfast in the room.
There is also a Subway just over the street.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0hnMcKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 29 October 2013
Hello John,

Thank you for your review. I hope you get to stay with us soon! By the way, the restaurant is no longer here.



Jason H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AUSTIN
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 August 2013

We stayed one night. The hotel is adequate. The only room they had was in the basement. The window was above ground but you could see the bugs crawling on the ground at eye level. (We had made reservations a month ahead but most rooms were given to the bus tours). The room was adequate, average cleanliness. The desk staff was not particularly helpful. We would not stay again.

Room Tip: Don't stay in the basement.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluebuggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 29 October 2013
Hello,

I'm sorry we did not meet your expectations. The rooms in the basement are used as a last resort. We try to put bus drivers and tour guides there, if possible. The tour groups that do come in are usually people in their 60s-80s and their main level rooms are specifically requested. I also apologize for the front desk staff who did not go above and beyond to make your stay enjoyable. 2 people from front desk are no longer employed here.

If you decide to come to Valdez again, I ask that you reconsider us and contact me directly to take care of your future stay.


Jason H
manager@mountainskyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flowery Branch, Georgia
Level Contributor
165 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 23 August 2013

We had a room on the top floor, away firm main road and in the middle of the floor. It was quiet and we slept well. The front desk and staff were friendly, but the hotel could stand to be updated. It is a convent location as you can walk to the grocery and several places to eat.

Room Tip: Top floor away from the road and near the middle was quiet for us.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rprr02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 30 October 2013
Hello,

Thank you for your review. We do have plans to continue updating the amenities and facilities of our hotel. Being in a remote town, procuring goods at a reasonable price is near impossible. The furniture in the rooms are actually those from the Westin in Seattle. We are currently looking at updating the beds and TVs. Ideally both would be nice, but realistically it will be one or the other.

I hope you are able to join us again and see the firsthand the progress we are making and have made.



Jason H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 21 August 2013 via mobile

We stayed in a family suite for two nights. They have a king bed and also a small room attached to it with a bunk bed. It can accommodate two adults and three children very easily. They didn't have breakfast included, but they offer a breakfast buffet in the restaurant/bar downstairs for $12. We didn't have the breakfast there but it looked very basic. The hotel is located in the center of the city and is within 3 mins walk to SAFEWAY and 10 mins walk to the harbor. It can be a little bit noisy at night, but we slept through. Also the price was a little bit high in the summer.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 30 October 2013
Hello KD,

Thank you for your review. The restaurant/bar is no longer in the hotel so the noise level should not be a problem. Any future restaurant that would come in will be required to soundproof the area. We had numerous incidents with the restaurant. Because they were in the hotel, many people thought it was part of the hotel. But they were an separate entity.

Room rates are higher during the peak summer travel season. The family suite you had unfortunately does not have any discounted rates. However, if you were in a standard double room we do offer qualifying discounts. Everything in AK is expensive. Doritos at Safeway is $6-7 reg price.

I hope you are able to stay with us again. Please feel free to contact me with any questions or concerns. If price is your driving force, I recommend coming to Valdez during the shoulder season: right before summer season or right after it ends. The savings from the summer season is enough to make you want to plan around then.



Jason H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, OR
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 17 August 2013 via mobile

Loud bar with live music. We stayed in a room right above the front desk and the sound travelled right into our room. Our two year old could not sleep. When I asked the guy at the front desk what time the music would be over he said around 10. He also told me that the bar is a separate business and the hotel owner isn't happy about the noise. Music finally stopped at 10:15 but loud people sitting in the lobby and bar continued well past that. Told the front desk clerk at check out that we should be refunded part of our money for the hours we couldn't sleep and she was unsympathetic. Room was dirty with stains in the wall. For $150 a night you'd expect better.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bretzelpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Manager at Mountain Sky Hotel, responded to this review, 29 October 2013
Hello,
I apologize that your 2 yr old could not get any sleep. If it's any consolation, the restaurant is no longer here. And, any future restaurant/bar that comes in will have to have the place soundproofed so this does not happen again.

I wish a manager was called to issue a discount. If you do decide to stay with us again, please contact me and I will gladly offer you that discount.


Jason
manager@mountainskyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Valdez
0.6 mi away
BEST WESTERN Valdez Harbor Inn
0.5 mi away
Totem Hotel & Suites
Totem Hotel & Suites
#2 of 5 in Valdez
3.5 of 5 bubbles 139 reviews
40.8 mi away
Tsaina Lodge
Tsaina Lodge
#3 of 14 in Valdez
4.5 of 5 bubbles 18 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
House on the Rock B & B
House on the Rock B & B
#1 of 14 in Valdez
4.5 of 5 bubbles 77 reviews
0.0 mi away
Alaska Copper River B&B
Alaska Copper River B&B
#1 of 5 in Glennallen
5.0 of 5 bubbles 52 reviews
Show Prices
Show Prices

Been to Mountain Sky Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountain Sky Hotel

Property: Mountain Sky Hotel
Address: 100 Meals Ave, Valdez, AK 99686
Region: United States > Alaska > Valdez
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Valdez
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mountain Sky Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
At the head of the Azure waters of the Prince William Sound, nestled beneath the Chugach Mountains - Mountain Sky Hotel & Suites is the perfect choice for the adventurous traveler and the home-away- from-home vacationer alike. Enjoy the largest standard rooms in the area with easy access to adventure and the stunning wildlife of the sound......... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotel.de, Agoda and Priceline so you can book your Mountain Sky Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mountain Sky Valdez

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing