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“Reserved non-smoking room a month in advance but given smoking room despite my protests.”

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BEST WESTERN Valdez Harbor Inn
Ranked #1 of 5 Hotels in Valdez
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Reserved non-smoking room a month in advance but given smoking room despite my protests.”
1 of 5 bubbles Reviewed 12 July 2011

Claimed it wasn't smoking room but it was the only room without non-smoking sign and it reeked with smoke. Desk could care less about my reservation and only wanted to . argue

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ramblerman57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 reviews from our community

Traveller rating
    114
    210
    129
    51
    17
See reviews for
112
228
24
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 30 June 2011

The room was smelly and too warm, though the hit was off. The only window was adjacent to the parking lot, so people there were almost inside our room when the curtains were open, and we had to open them because the smell and the hit.
The toilet door did not close properly, and did not lock - not fun.
At least we had a fan in the room that really helped...

Room Tip: not first floor.
See more room tips
Stayed June 2011, travelled as a couple
Helpful?
Thank ziv_harpaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apeldoorn
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 27 June 2011

We reserved quiet rooms. The very unfriendly (very moody, no welcome, no smile) female receptionist gave us small key envelopes without further explanation. On the doors of our rooms was a note that maintainance was being done on the outside of our rooms. If that would be a problem, we should contact reception. The receptionist claimed she didn't know anything about the maintainance, the hotel was fully booked, take it or leave it. We asked her to call the manager. She didn't want to disturb him, he was having dinner. (More important than unhappy guests!). We insisted and didn't leave the desk. Then she made a telephone call. The hotel was indeed booked to capacity. Then we asked for a discount, which was granted. The toilet in one of the rooms was clogged. We reported it to the receptionist. She came to the room with a plunger. We had to do the job ourselves. However, the toilet remained clogged. The next morning we put the plunger in front of the toilet as a sign for housekeeping, but it was not rapaired. There was a note in the room that, if we wanted to use wi-fi, we should inform reception and ask for a password. When we did, the same unfriendly receptionist snarled that she had given the information already. Indeed, there was a small note in the key envelope, about which she had not informed us. Also the personnel in the breakfast area was unfriendly and empty bowls were not replaced by full ones. ("We ran out of.... etc.). When checking out the reception was not occupied. We had to wait for 10 minutes. This (nice) hotel is badly managed.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Aquarius46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota, USA
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 25 June 2011

Not sure what is comparable in Valdez, but this hotel is right on harbor- great location, tries hard with new furniture, new fixtures, TVs, and hearty breakfast included. However, the building is a bit old, no air conditioning, and no elevators to 2nd floor

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hsingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gouldsboro, Pennsylvania
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 22 June 2011

The rooms were clean and comfy; the staff was very responsive to our needs; the bar and restaurant were terrific; THE VIEW - none better! The managers were very friendly and proud of their hotel. I won't stay anywhere else when I visit again.

  • Stayed June 2011, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank erma942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed 21 June 2011

Scott and Deborah, the managers, and the entire staff were just terrific and made our stay just lovely. The renovations are beautiful.. big screen tv, refrigerator and microwave and the staff did everything to make our stay easy and wonderful... and the new restaurant!!! wowo!!

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank faith253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Oregon
Level Contributor
233 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed 7 May 2011

After we checked in we were told that the restaurant and bar were going to be closed for a week. It would have been nice to know this in advance so we could have booked somewhere else at lower rates and just went out to the local restaurants and bars instead. We booked this three months in advance.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GuyWagon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Valdez Harbor Inn

Property: BEST WESTERN Valdez Harbor Inn
Address: 100 Harbor Drive, P.O.Box 468, Valdez, AK 99686
Phone Number:
Region: United States > Alaska > Valdez
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Valdez
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Valdez Harbor Inn 3*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your BEST WESTERN Valdez Harbor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Valdez Harbor Hotel Valdez
Valdez Best Western

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