We had business in Bullhead City and only needed a place to sleep for one night. The casinos were either booked or very expensive due to a tournament going on in Laughlin. We opted to stay here based on the fact that it was rated 2nd out of 5 hotels. We would have been better staying in our car. This hotel was not only in need of repairs and renovation the customer service has a lot to be desired. We were charged a key deposit fee of $10 and told when the key was returned we would be refunded. It's been 3 weeks and I am still waiting for the refund on our cc account. I've tried calling to question the refund and no one is available at the front desk. I've tried calling several different times. The rooms are very old and the beds were so lumpy sleeping on the floor might have been more comfortable. We have traveled all over the world and this type of hotel is something I would have expected in a third world country not Bullhead City, AZ.