The one good thing I can say about this hotel is that the bed was comfortable. There were plenty of things that I did not care for, however. The rooms are quite noisy.... as there does not seem to be any insulation between the door and the hallway, so you hear every door that slams, and every person who is walking and/or speaking in the hall.
The coffee was really bad, partly because they don't use a high quality coffee, but the other reason is because the water is so salty & mineral tasting that it makes the coffee taste that way. For an upscale hotel, you would think they would use filtered water in the restaurant and in their water dispenser at the front desk.
We were also told that the Hilton provided a shuttle to the airport, and the gal at the front desk even called the shuttle driver to confirm for me that they would drive us to the Mesa Airport. I was told the shuttle was complimentary for the Hilton guests. However, due to a problem with a possible cancelled flight, we cancelled our shuttle at 5:15 the morning of our departure. The man, Eric I believe, said that once we determined when we needed to go to the airport to call him so he could again make the arrangements for the shuttle. Later, when we decided to go ahead to the airport, we called the front desk and again spoke to Eric, advising we needed the shuttle. When we went to the lobby, two young men were at the front desk and they stated that our ride was here, but they said we should wait until the man came inside to get us because there was a taxi outside that had been trying to intercept the shuttles and take people to the airport. Within a few minutes, the man came inside and introduced himself as our driver. The young men nodded and smiled at him. The man, however, led us to a white town car, and we were a bit hesitant as it did not appear to be anything related to the Hilton. There was no meter inside, however, so we thought it might be okay.
HOWEVER... once at the airport, the man informed us that we owed him $45.00. We were both shocked, and clearly, this was NOT the hotel shuttle. Both my husband and I felt that the young men knew this was not the shuttle and were in fact assisting this man in getting fares.
- Official Description (provided by the hotel):
- Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more less
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- Also Known As:
- Hilton Phoenix Chandler Hotel Chandler