I went to check in at 4 and the room wasn't ready. They let the person who stayed there the night before check out late even though I had a reservation for the next day.
There were no linens on the fold out bed. No extra linens in the closet.
The wooden piece that was on top of the hidden tv fell off and hurt one of my friends when the tv was up because the wood was not properly secured to the top of the tv.
I don't know what they meant about the view of the stars all we could see was the parking lot, the lights were so bright from them you couldn't see any stars.
The shower has issues with the water seal, as I was showering A LOT of water escaped under the door and flooded the bathroom.
The self check out didn't work.
The option to check your guest account on the tv didn't work.
The alarm in my room and the one next to it was set to 5am...it would be great if the staff would fix that while they are cleaning the rooms instead of leaving them on to disturb the next guests.
I am not impressed with the people who work the front desk at all. There was a manager, I don't recall his name, Chris possibly, who seemed to actually try to take care of things once we were finally able to check in. And in fairness they did allow us to have a late check out as well. And I asked for it as long as it wouldn't effect the next persons check in time.
I think there should be some agreement with the club and hotel for people getting the governors suite that they should get reduced cover or some perk.
They would do better to have a large jet tub in the suite bathroom other than the regular little tub in there.
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- Also Known As:
- Wild Horse Pass Hotel And Casino
- Wild Horse Pass Hotel Chandler