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“Excellent Service”

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Hampton Inn & Suites Phoenix Chandler Fashion Center
Ranked #3 of 34 Hotels in Chandler
Certificate of Excellence
GreenLeadersBronze level
Reviewed 25 April 2014

Hotel staff very friendly. Upon leaving, I left my keys but did not realize until I was at the airport. I called the hotel, and they had them mailed. I received two days later at home (AZ - NC). Outstanding service.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank PhilH589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 1 May 2014

Thank you for taking the time to write a review for us! We appreciate and value your feedback. We are so happy to hear that the team took such great care of you! I will be sure to share your comments with the entire team. We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager

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514 - 520 of 872 reviews

Reviewed 24 April 2014

You can tell a lot about an organization, by how the people act. Intelligent, trained, can think and do their job professionally, friendly and open demeanor - these traits indicate management of the highest caliber. Employees are treated well, and they feel confident and comfortable treating customers well.
Manager, you get a tip o' my hat, and my appreciative "Thanks!"

Stayed: April 2014, travelled as a couple
Thank Realkayakjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 1 May 2014

Thank you for choosing to stay with us! We are so happy to hear that you enjoyed your stay and that the team took such great care of you! I will be sure to share your comments with the entire team. We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We stay at the Hampton in Chandler to avoid having to stay with family in the area. It's always spotlessly clean with no offensive odors. Rooms are spacious - we take the 2 queen bed studio suite. Refrigerator/sink/coffee/microwave area is very useful. Fastidious husband likes the full sized ironing board and iron. Teen daughter likes the pool and breakfast choices. I love the excellent price and proximity to shopping/freeway/family. Our room on the second floor was quiet, as usual, and check in was immediate. Cleaning staff came rather early (for us, who drove 7 hours the day before) on Easter (Sunday) morning (8:15)...but aside from that we haven't a single complaint.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank HighCaDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 1 May 2014

Thank you so much for taking the time to share your experience with us! We are delighted to hear that all of your stays with us are as good as ever! We love having you here! We apologize that housekeeping came so early on Sunday. We will definitley look into that as we do not usually start that early. We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

From the time I walked into the lobbyto the time I left, I was impressed with the hotel staff and the room itself. The room was very nice, with granite countertops in the bathroom, plush kingsize bed, mini fridge and complimentary WIFI. This is where I will stay if I need to come back here for business purposes again.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 22 April 2014

Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your stay and that the suite was to your liking! We are so happy to hear that you will choose us again in the future. We look forward to seeing you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

The staff is friendly and the place is clean. The rooms are big with large beds designed by the Marquis de Sade...they look so big and lumpy..until you flop on to it and find you have jolted your spine. Just some padding over a cheap overly firm mattress.
The "Suite" is comprised of a big uncomfortable bed. A good desk, a teeny weeny fridge, a small sink, tiny microwave, and not one single utensil....not even a bottle opener. So buy small quantities of twist off cap beer....and tiny snacks that require no plates knives or forks. Staff did find me a bottle opener and tiny knife for slicing the small brick of cheese I bought.

I have eleven more knights to go here...hoping my back can survive this bed....

Do yourself a favor and sleep in the Homewood Inn across the parking lot if you can...beds there are da bomb.

  • Stayed: April 2014, travelled on business
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Thank JohnHagler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnPaulVillarreal, General Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 22 April 2014

Thank you for taking the time to write a review for our hotel. We appreciate and value your feedback. I deeply apologize that the bed is uncomfortable in your room. I assure you we will look into rectifying this. While you are still staying with us please let us know if you would like to move rooms. Your satisfaction is our top priority and we want to make sure you are comfortable for your entire stay. We would be more than happy to move you to a room that has a better bed. Thank you for choosing to stay with us!

Warm Regards,

John Paul Villarreal
General Manager

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Reviewed 20 April 2014

My family spent last weekend at the Hampton (along with 12 other families from Seattle) and we had a wonderful time! The families in the group commented repeatedly about the exceptional staff (Annie, Alice & all staff were terrific!). The hotel itself is fabulous - it's incredibly clean, modern, offers oversized rooms and suites, and the daily buffet breakfast was a stand out hit (lots of food options - fruit, eggs, bagels, bacon, speciality egg items, a waffle station, yogurt, hard boiled eggs, miso soup, rice, etc.). We were so pleased with this hotel - the weather was warm so we found ourselves enjoyed the pool (and hot tub at night) daily. The pool provides comfortable tables, chairs and lounge chairs - and while the hotel doesn't have room service, we were able to order dinner via their extensive delivery menu (and had dinner delivered to the pool for our group one evening). This hotel is in a great location as well - it's close to everything. We had an excellent stay and look forward to returning to the Hampton for some more sunshine!

Room Tip: We stayed in the Queen Suite and it was enormous. With two kids, the extra space was a major plus.
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  • Stayed: April 2014, travelled with family
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Thank Melissa_S_436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 22 April 2014

Thank you so much for taking the time to share your experience at our hotel! We are so happy to hear that your stay was fantastic! I am delighted to hear that the team took such great care of you. I will be sure to share your comments with the entire team especially Annie and Alice! We look forward to seeing you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

This hotel did not have the heavy smell of cleaning chemicals that is so common and offensive. The room was bright and very clean. The bed was very comfortable. A very nice place to stay when in the Phoenix area.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this reviewResponded 22 April 2014

Thank you for taking the time to write a review for our hotel! We appreciate and value your feedback. We are delighted to hear that you enjoyed your stay and that the bed was comfortable. We hope to see you back again soon!

Thank you for choosing our hotel for your lodging needs!

Warm Regards,

Savannah Boyles
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Phoenix Chandler Fashion Center

Address: 1231 S Spectrum Blvd, Chandler, AZ 85286-8412
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chandler
#1 Business Hotel in Chandler
#1 Family Hotel in Chandler
#4 Green Hotel in Chandler
Price Range: £76 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Phoenix Chandler Fashion Center 2.5*
Number of rooms: 153
Official Description (provided by the hotel):
The Hampton Inn & Suites Phoenix Chandler/Fashion Center is less than one mile from the Chandler Fashion Center Mall. The upscale shopping destination is perfect for picking up a few souvenirs or a brand new wardrobe! Continue your shopping excursion on Roosevelt Row in hip and trendy downtown Phoenix. ... more   less 
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Also Known As:
Hampton Inn And Suites Phoenix Chandler Fashion Center
Hampton Inn & Suites Phoenix Chandler Fashion Hotel Chandler

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