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“Good, a bit old room”

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SpringHill Suites Phoenix Chandler/Fashion Center
Ranked #23 of 34 Hotels in Chandler
Reviewed 25 March 2012

Hi, this hotel have a bit old rooms, and noisy some times.
On the other hand, it close to major highways, shooping centers and have a good breakfast
1 wired item is the TV, you can't be in your bad and watch TV, unless you want a nack problems...
Other good point is that this is the closest hotel to Chabad Chandler. ~40 mins walk...

Room Tip: Room not in the middle section, too noise from the pool
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  • Stayed: March 2012, travelled on business
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Thank eram50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 - 154 of 188 reviews

Reviewed 3 January 2012

We spent eleven nights here while visiting my son and grandson for Christmas and found it to be welcoming and comfortable. The room was very clean, well laid out and reasonably spacious. We especially appreciated the excellent housekeeping service and the helpful front desk staff. Breakfast was plentiful and featured lots of variety.

I used the small but well- equipped fitness room and we both enjoyed the hot tub and warm swimming pool. The only drawback was a wi-fi system that stubbornly kept returning to the hotel's web page instead of staying on the internet.

The hotel is across the street from a major shopping mall that includes a large variety of restaurants making the location especially convenient.

Room Tip: The third floor proved to be quieter than the other two. Fellow guests on lower floors were annoyed...
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  • Stayed: December 2011, travelled as a couple
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Thank run4evergeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2011

Great caring place to stay. and very clean. Very friendly staff. They found and expensive item I left behind and shipped it to me by Fedex. This is awesome!

Room Tip: Very close to mall and a lot of places of eat
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  • Stayed: December 2011, travelled solo
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Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

This was our second stay at this location. We discovered that the whole place had undergone a recent renovation with new carpet, drapes, furniture, wallpaper, etc. Marriott's efforts to make the place seem modern and trendy really missed the mark. It now looks cold and sterile. This is all personal taste - maybe others will like it better.

GREAT:
Cleanliness.
Helpful staff.
Convenient location.

AVERAGE:
Breakfast food quality.
Pool and hot tub.
Bed comfort, bedding, pillows.

POOR:
Sofa bed comfort (metal bar in the back).
Ran out of breakfast food.
Cold and sterile decorating.
Fire alarm went off at 3:30am.
Noisy - you can hear people tromping around upstairs..

  • Stayed: November 2011, travelled with family
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1  Thank gblotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded 8 December 2011

Thanks so much for taking the time to post about our hotel and your experience with us. Our renovation is definitely a more modern. We did have an incident with the fire alarm. Thankfully it was not a real fire. Thank you so much for your breakdown of services we provided. We have reviewed them and taken initiative to make the change.
Happy Holidays and hope to see you again soon,
Gary Bates

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Reviewed 28 November 2011

I am a Chandler resident who stayed here for a wedding party. The room was nice and clean, comfortable bed with nice sheets! Great options for breakfast the next day in the lobby. There is also lots of shopping right across the street, plus good dinner options. I would definitely stay here again!

  • Stayed: December 2010, travelled as a couple
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Thank Bianca345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded 8 December 2011

Thanks so much for your time and business. We are pleased to know you enjoyed your stay. Our goal is to make your stay so enjoyable that you cannot wait to return.
Happy Holidays
Gary Bates

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Reviewed 27 November 2011

My daughter and I spent two nights here visiting family, especially two great-grandchildren. Our quarters were clean, comfortable with a cool, relaxing decor. Because my granddaughter's apartment is very small, we visited with the children in our room. They were excited and playful but well behaved. Unfortunately, we were too noisy at 9 p.m. and annoyed a neighbor who complained to us. We felt terrible and apologized. The next day we told the staff who actually comforted us! They knew what a family reunion was like and welcomed us to visit and play games in the lobby in the evening. The staff was cheerful and friendly and made our trip fun. I wish I had asked for their names - everyone of them - they deserve high praise - along with our thanks. P.S. We thought the breakfast food was excellent.

Stayed: November 2011, travelled with family
1  Thank bbandepb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded 8 December 2011

Thanks so much for staying with us and taking the time to post your experience. Our staff continues to go above and beyond with all guests. It really shows when you write about us on Trip Advisor. Thanks again! I will pass the message on to all of our staff.

Happy Holidays
Gary Bates

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Reviewed 26 November 2011

I have stayed at this hotel twice in the past several months, and it is wonderful! The hotel is in a great location near the interstate and plenty of shopping and dining. It is clean and updated, with large rooms and excellent staff. The decor in the rooms is stylish and soothing, and the rooms have everything you need.
The staff was outstanding both times I was there, giving recommendations on food delivery and just being friendly. So many hotels have staff who just want to rush you through, but this SpringHill Suites had people who actually took the time to talk and make sure you had everything you needed. The breakfast was free and was the basic continental fare, but there was plenty to choose from.
We now live in the area, but if we ever need to stay at a hotel in Chandler again, this will be it! It will also be the hotel we recommend to our family and friends!

  • Stayed: June 2011, travelled with family
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Thank squirrelsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this reviewResponded 8 December 2011

We are please to see you returning to SpringHill Suites. Thanks so much for your time and business. One of our goals is to make your stay so enjoyable that you cannot wait to return. Looks like we achieved this with you. If there was on employee that stood out, please do not hesitate to contact me directly.

Happy Holidays

Gary Bates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Phoenix Chandler/Fashion Center

Address: 225 N Metro Blvd, Chandler, AZ 85226-3194
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chandler
Price Range: £70 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Phoenix Chandler/Fashion Center 3*
Number of rooms: 101
Official Description (provided by the hotel):
Our spacious suites were designed with modern amenities to ensure your comfort. Enjoy free WiFi, separate spaces for sleeping and working, plus an in-room kitchenette with mini-fridge, microwave, and more. Start your day off right with our breakfast buffet, serving a selection of morning favorites. At our SpringHill Suites Chandler hotel, your comfort is our priority. We can’t wait for you to arrive. ... more   less 
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Also Known As:
Springhill Suites Phoenix Chandler/Fashion Hotel Chandler
Springhill Suites Chandler

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