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“Friendly service, but terrible rooms”

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Hampton Inn Phoenix/Chandler
Ranked #17 of 34 Hotels in Chandler
Certificate of Excellence
Reviewed 19 January 2014

This hotel has a very friendly management. However the rooms are poor. My bed was not made up properly although I left a tip daily. My room was next to a vending machine and ice machine with sound of the motor all night including falling ice cubes and soda cans.
This is not a business hotel at all. In the breakfast area I felt like the only business person and over dressed.

  • Stayed: September 2013, travelled on business
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Thank Sandy5611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josh r, Front Office Manager at Hampton Inn Phoenix/Chandler, responded to this reviewResponded 22 January 2014

Dear Sandy5611,
Thank you for your review on Tripadvisor. These reviews are vital so our staff here at the Hampton can know where our improvments need to be. I am sorry to see that our rooms were not to your standard. We will do our best to meet your requests should you come to visit our Hampton Inn in Chandler AZ in the future. I will personally make sure that your room will not be next to a vending machine. i apologize that our housekeeping staff did not meet your standards either. Please know we have met with each and every one of them to retrain them on how a bed should be made and that it should be made everyday unless the guest asks for no service. Again thank you taking the time to fill out this review and we do hope you will give our hotel another chance on your next visit to Chandler AZ.

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314 - 320 of 408 reviews

Reviewed 14 January 2014 via mobile

My boyfriend and I stayed there for one day. We checked in on a Saturday. I called and they offered early check in. The man working the front was very nice. Very easy check in. we got the room with a Jacuzzi hot tub which was exactly as described. The room was very clean and very neat. we took advantage of free continental breakfast the next morning which was decent. The man of the front offered us late checkout which we thought was fantastic. We will definitely stay again.

  • Stayed: January 2014
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Thank Salena Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josh r, Manager at Hampton Inn Phoenix/Chandler, responded to this reviewResponded 22 January 2014

Dear Salina Y,
Thank you for writting this review on Tripadvisor.com. I am elated to know that you and your boyfriend had a great experiance at our Hampton Inn. I will let our staff know that they did such a good job at making your stay a wonderful experiance. We can't wait to see you back on your next visit to Chandler AZ. Thank you again.

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Reviewed 14 January 2014

Our stay could not have been better. Everything we wanted to do was close. The staff was first rate. Not one single problem with check in, check out or with our stay. Our family lived a couple of miles away. The outlet malls were close. Rawhide was close.We'll be back. Restaurants were in walking distance. We could not have asked for a better place to stay. We'll be back!!!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hampton
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josh r, Manager at Hampton Inn Phoenix/Chandler, responded to this reviewResponded 22 January 2014

Dear Susan K,
I am so glad to know that your stay at our Hampton Inn was such a success. I wil let my staff know what a great job they did. Thank you for taking the time to fill out this review. i know life can be busy but we really appreaciate the feedback if it is good or bad. This way we know what we are excelling in and what we need to improve on. Thank you again. I hope to see you on your next visit to Chandler AZ.

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Reviewed 11 January 2014

This was by far the most wonderful place we have ever stayed. Kelly, Michelle, Ambyr, Kris, Isabella, Jennifer, Chris, Peter, (oh wow I know I forgot some of them) they were all so great to us. Went above and beyond what you could ever expect , If you don't believe me stop in and see for yourself. And I can't remember names but the housekeeping is spectacular. Never had to worry that it wouldn't be clean or things would be missing when we returned. We will certainly stay here any time we are in Phoenix. We felt like we were the only ones in the entire place but I know we weren't because we met others who felt the same way. Close to casinos, shopping, plenty of eating places then come back and have a dip in the pool!

Room Tip: The jacuzzi room was fantastic!
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  • Stayed: January 2014, travelled with family
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Thank abcpoohnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josh r, Manager at Hampton Inn Phoenix/Chandler, responded to this reviewResponded 22 January 2014

Dear Poohnut,
It was a pleasure meeting you and our husband on your visit to Chandler. The both of you made it so easy for us to do our jobs. We all agree we could not have a better experiance than we did with you both. Our staff very much appreciates the review you gave us and will continue to give the best service possible to all of our guests that stay at the Hampton Inn. Please come visit us again on your next visit to Chandler.

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Reviewed 11 January 2014

Hotel was absolutely immaculate, no noise issues and the internet connection worked well (often an issue in hotels). Excellent staff. Bed was very comfortable. GREAT location as it's close to mall, restaurants and Sky Harbor.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

Due to flight cancellations to Philadelphia and a nasty winter storm...we had to stay here for 3 days. Everyone was so kind and helpful..went far beyond what they had to ...to make our stay as nice as possible. They even "cut" our rate since we were stranded and had no choice in staying. When a vending machine failed to work, they not only gave us back our money but also gave us a free soda. One of the young ladies on duty "googled"local things for us to do and "mapquested" them for us. We just felt such kindness coming from all employees.....and the breakfast was very good also. When back in Phoenix, will we stay there? you bet.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hampton
Thank John-Trumpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Where to start? Wanted to charge for extra day because we arrived after midnight, tried to raise rate for same reason, no parking lot access due to paving, noisy A/C, poor attitude--not the best Hampton I've experienced. They did respond to most issues, but I had to push for the resolutions.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix/Chandler

Address: 7333 W Detroit St, Chandler, AZ 85226-2411
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Chandler
#8 Romantic Hotel in Chandler
#9 Business Hotel in Chandler
Price Range: £68 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Phoenix/Chandler 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Enjoy the ideal location of the Hampton Inn Phoenix/Chandler hotel located just 15 miles from downtown Phoenix, our inviting hotel offers convenient accommodations whether you’re here with family, for relaxation, or on business. Save and get a head start on your day with Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. Don’t miss out if you’re rushing to a meeting simply grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, as you head out the door. ... more   less 
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Also Known As:
Hampton Inn Phoenix Chandler Hotel Chandler
Hampton Inn Chandler
Chandler Hampton Inn

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