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“Should not be a Hilton”

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Hampton Inn Phoenix/Chandler
Ranked #9 of 32 Hotels in Chandler
Costa Mesa, CA
Level Contributor
224 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Should not be a Hilton”
Reviewed 28 October 2005

I do not know where to start. I am a very disappointed Diamond VIP member at this time. 1) I had an agreed long-term stay rate with a signed contract from the Direcor of Sales. When I showed up last week at check-in they told me they can not longer honor the agreed upon corporate rate. They also said that for next week the hotel is no longer available at this rate for me. (they actually said it is "fully booked" but the manager might be able to override that - but not for my agreed upon rate). Unbelievable. First of all - a signed contract should be honored. Secondly - I did stay there for the last 3 months - and would have stayed at least another half year! I understand my rate was good ($64 + tax) but there are other hotels (Marriott) with comparable rates. Now this obviously pushed me over the limit. I won't stay there anymore but this is just the last issue (major one) in a list of issues with this place. It should not even be part of Hilton for what I am concerned. I have never stayed in a worse hotel (definitely not a Hilton) before. To sum up a few things - bad service at check-in on Monday night. Shampoo and conditioner are very often missing in the room. King Size rooms could very often not be guaranteed when I arrive - they can when I make the reservation. It is a noisy place with often heavy trucks parked outside of the hotel which keep their motors running all night. Very often my key card did not work (demagnetised?) when I try it to enter the room or the hotel at night. You must be wondering by now - but yes the only reason I stayed there was the agreed upon competitive rate which is now no longer available (I still have my copy of the signed contract which guaranteed this rate though!!). In short - I feel severely let down by Hilton. And this after the great time I had before in other Hiltons.

Helpful?
1 Thank FrankTibackx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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369 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Central NJ
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 26 October 2005

The front-desk staff is friendly and helpful! Rooms are standard for Hampton Inn properties--spacious and clean. We ran into a couple of minor housekeeping problems, but they were addressed promptly and completely. Breakfast is the standard Hampton Inn buffet, which isn't bad.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix/Chandler

Property: Hampton Inn Phoenix/Chandler
Address: 7333 W Detroit St, Chandler, AZ 85226-2411
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Chandler
#8 Romantic Hotel in Chandler
#9 Business Hotel in Chandler
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Phoenix/Chandler 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Enjoy the ideal location of the Hampton Inn Phoenix/Chandler hotel located just 15 miles from downtown Phoenix, our inviting hotel offers convenient accommodations whether you’re here with family, for relaxation, or on business. Save and get a head start on your day with Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. Don’t miss out if you’re rushing to a meeting simply grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, as you head out the door. ... more   less 
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Also Known As:
Hampton Inn Phoenix Chandler Hotel Chandler
Hampton Inn Chandler
Chandler Hampton Inn

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