I do not know where to start. I am a very disappointed Diamond VIP member at this time. 1) I had an agreed long-term stay rate with a signed contract from the Direcor of Sales. When I showed up last week at check-in they told me they can not longer honor the agreed upon corporate rate. They also said that for next week the hotel is no longer available at this rate for me. (they actually said it is "fully booked" but the manager might be able to override that - but not for my agreed upon rate). Unbelievable. First of all - a signed contract should be honored. Secondly - I did stay there for the last 3 months - and would have stayed at least another half year! I understand my rate was good ($64 + tax) but there are other hotels (Marriott) with comparable rates. Now this obviously pushed me over the limit. I won't stay there anymore but this is just the last issue (major one) in a list of issues with this place. It should not even be part of Hilton for what I am concerned. I have never stayed in a worse hotel (definitely not a Hilton) before. To sum up a few things - bad service at check-in on Monday night. Shampoo and conditioner are very often missing in the room. King Size rooms could very often not be guaranteed when I arrive - they can when I make the reservation. It is a noisy place with often heavy trucks parked outside of the hotel which keep their motors running all night. Very often my key card did not work (demagnetised?) when I try it to enter the room or the hotel at night. You must be wondering by now - but yes the only reason I stayed there was the agreed upon competitive rate which is now no longer available (I still have my copy of the signed contract which guaranteed this rate though!!). In short - I feel severely let down by Hilton. And this after the great time I had before in other Hiltons.
- Official Description (provided by the hotel):
- Enjoy the ideal location of the Hampton Inn Phoenix/Chandler hotel located just 15 miles from downtown Phoenix, our inviting hotel offers convenient accommodations whether you’re here with family, for relaxation, or on business. Save and get a head start on your day with Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. Don’t miss out if you’re rushing to a meeting simply grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, as you head out the door. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Hilton Hotels Direct, TripOnline SA, Traveltool, S.L.U., HotelQuickly and Cancelon so you can book your Hampton Inn Phoenix/Chandler reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Phoenix Chandler Hotel Chandler
- Hampton Inn Chandler
- Chandler Hampton Inn