Stayed for a week mid September (still in the 100's) in an Executive suite. The room was clean, comfortable and well stocked. We had a balcony that looked over the pool towards the mountains. Housekeeping was fabulous (although I will admit it was much better during the week... asked for extra towels the 1st day and they were there all week...until the weekend, then I didn't get them even though I asked).The resort was very quiet as it was pretty empty during the week. I had breakfast each morning in the restaurant and very much appreciated seeing the same people all week... thanks to Justin and MaryLynn for taking such good care of me. We had dinner 1 eve in the Restaurant and quite frankly weren't impressed...small menu with limited choices...my steak was way undercooked and had to go back (they did only charge me 1/2 price for it)...frankly I expected more for the prices at night.
Spent 2 days at the spa which was quite lovely. Loved the pool, the young lady that served poolside was wonderful (so sorry I can't remember her name, esp since she remembered me the next day)....wish I lived there so I could go back regularly (and it appeared there were lots of locals by the conversations I heard). The workout room is awesome, 1 of the best I've seen at a Sheraton (tons of equipment that All worked).
My only complaint was the main pool, service out there was hit or miss (depended on who was there)... Matt and Dashaun were great... however the 2 young girls were not... the 1st day I had to go and track her down when I wanted something and no one came at the end of the day to have me sign out... they just closed up and left. Thankfully they were never the only ones out there so I didn't have to chase them down anymore. Also, on Thursday and Friday the pool area was a complete mess till between 10-11 am (and by that I mean empty buckets of beer bottles and food plates)...that should be cleaned up by 9am when people head out there.
They did have valet which we used 1 day but then self parked the rest since the place was so empty (got a place right outside the exit on the wing we were staying).
Never did see the boat that is advertised on the website as a shuttle.
Overall we had a great visit and I would definitely stay here again
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa