I found out about this place through a military site who are known for offering typically 3* and above hotel and resorts. I haven't a clue as to how this place slipped through the cracks! There where truly RED FLAGS & WARNING SIGNS from the day I reserved the room. First they immediately charge my credit card for the entire stay (3 days)... I still had 15hrs before I would even arrive in any part of Arizona. After going to this place direct web site I notices a number of difference in the way they listed there rooms and other sites that they have as 3rd parties after checking about three I called the SHERATON WILD HORSE PASS RESORT & SPA directly, questioning the room that I reserved and the charges to my credit card. I was informed by staff that their practice is to charge one- two nights upfront and that they don't guaranty rooms, they are on a first come first serve basses! I was OUTRAGED and asked for clarity... so you mean to tell me, I can pay for a suite and reserve it online and when I get there you can put me in a regular room? "UHH Yeah" was the young woman's reply. Then told me, " you need to take that up with the third party you made your reservation with, not us". I immediately called the travel agent and was put on hold for 45min while the two went back and forth. After the agents return, I was told that my King Deluxe room was confirmed but if they offer a variety of King Deluxe then which one couldn't be guarantied ( scratching My head now) so you are good to go, but they don't allow refunds less than 7 days out. Never the less!!!! I get there and not only am I in 2 basic room with a king size bed that LOOKS and SMELLS like the cheapest MOTEL you can think of when I print out a copy of the advertised room and my conformation, I get the OMG look and I'm told if you could let me copy that I will turn it in to a manager but we are booked to capacity though the rest of this month. SERIOUSLY!!!!!!!!!!!!!! In the three days of being there, no linen was changed, just remade beds and turned pillows with my make-up over! Who does that? We literally saw maybe ten other people out and around the entire place during our stay (adults and children) but they considered the place to be booked to capacity! Absolutely NO CONTINENTAL ANYTHING and the two complimentary waters, I am sure I paid for with the $42 or $43 resort charge they hit me with on check-out! Overpriced MOTEL, then want you to pay for leaving your room or better yet stay in your room and watch a t.v that is programed to do more advertising than entertaining... like a MOTEL! I promise there was not one person walking around with a smile on their face... and I will do everything in my power to make sure this place is not OFFERED to ANY OTHER SOLDIER ever again!!!!!!! And I hope the general public can learn from our tragedy and go some other place, I mean we Couldn't even check out w/o having to wait half an hour for someone to return to the front desk, SMDH! Thanking God above, we left that place and went just down the highway and stayed at the Homewood Suite for less money, got us a two bedroom suite with a separate living and kitchen for the same amount of days with breakfast and DINNER included, more entertainment and beautiful surrounding and I must say they turned our frown upside down.
I'm not interested in any comments from the resort whatsoever this post is strictly for the consumers!
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa