3 night stay for friends' event was a mixed set of pros & cons. The resort itself was lovely, well maintained, and pleasant. The room had a very comfortable bed and excellent bathroom with separate shower stall along with a deep tub. A nice beverage bar for coffee and water bottles along with extras in the room like a safe, iron& board, and hair dryer. The bell/doormen were polite and helpful alerting one to when the shuttle was arriving & always offering complementary water which was appreciated with daily temps over 100. The food offered at the lobby cafe and the pool/bar- Hanyo was fresh, well prepared and very good. The staff at both were friendly and personable.
The cons were the disappointing closure of the spa which was a plan for the group staying for the event. The closure was not divulged by the staff when planning accommodations for a group event to my friend who could have chosen an alternate set of dates so guests could enjoy the Spa as planned. Coupled with closure of 2 of the restaurants, the 'resort fee' of $20 should have been waived or at a minimum reduced by 50%. The mandatory $12 bellman fee is - excessive & insulting. If I do not need the service, therefore I should not be forced to pay for it. Same for the $4/night housekeeping fee. While I understand some guests do not tip appropriately, I do but now there is no recourse if the room is not up to par or not maintained daily to standards. Ironically, once in the room, there is a card to hang on the door if you wish to participate in the 'green' program and forgo daily housekeeping services...that you have already been charged a tip fee. Really?! There is no insulation between rooms and conversation can be clearly heard in rooms next door; gaps under the adjoining and entry door are also contributing to the issue. The door locks themselves are the loudest I've ever experienced and sound like a gunshot in the middle of the night when other guests allow the door to close normally. Despite the comfort of the bed, the middle of the night noise from inconsiderate neighboring guests is very disruptive. My experience had the added 'benefit' of guest next door smoking something unidentifiable and the odor concentrating in my room. Stuffing towels at the base of doors in the middle of the night and opening patio to air out the room then let the a/c re-cool the room was a lost night of sleep. Sound proofing is a major flaw with the hotel.
The aesthetics of the property are beautiful as is the desert setting, the guest experience is lacking in attention to detail for the primary reason for staying at the resort- restful sleep.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa