I stayed there for a conference with my family, and figured since it was a sheraton resort it would be great. I am a gold member and still booked a upgraded room. When we got there there was a welcome card for someone else and a bottle of water and cereal. We figured they gave us the wrong room, and called. They informed me that we were in the right room, but could w save the card and amenities. They spent 10 minutes figuring out which amenity to remove, and after a long drive we thought this was ridiculous. We had an average stay until the end. We had previously asked if we could bring a special bottle of wine to drink around there fire pit, and was assured that it was ok. When we came down with a glass for each of us, we were told that we had to purchase one of the house wines, at 50-100 dollars a bottle. We declined and ran into a friend of ours who offered us a glass of wine from a bottle that he had purchased from the restaurant. As we were talking a security person with a staff member attempted to "kick us out" because we brought our own alcohol. Since we had a bottle from there restaurant, we were told we could stay.
This is not something you would expect from a resort. I complained and was told that they would get back to me. That was over a month ago, and I guess they really do not care what others think. When I told them that I have never been treated that way before at a Hilton, they told me "then go stay at a hilton." As a result I will never stay there again.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa