We are locals and were taking advantage of the great summer deals and having ourselves a staycation. We went with 3 other families and between us there were 8 adults and 10 children ranging in age from 2-11 yrs old. Everything went well with our check in. Our package included an upgrade to a room with a pool view. Our friends had a different package but asked to be upgraded to the pool view room and they did so with no problem.
For dinner we all wanted to take the water taxi from the hotel to Rawhide. Unfortunately a dust storm was predicted so the boat was shut down. The concierge, GiGi arranged for us to be driven over by the hotel van and an additional vehicle. I was in the SUV but the people who rode in the van had to deal with a wild ride - excessive speed and ignored stop signs. The A/C was also out in the van. We hoped that by the time we were ready to head back to the resort that the dust storm was over and we could ride the boat. The night seemed to have cleared up but we found out the boat was still not running. Rawhide called the hotel and arranged for the van to come back for us. The ride back was a different driver and much calmer.
Breakfast at Kosin was nice. The food was good. We were surprised though that the servers were unaware of what packages were available and we had to tell them about the "kids eat free". They got confused trying to break down the bill and get all the different rooms orders separate. I would think that a resort like this would do stuff like that all the time but it seemed like a whole new concept for them and on our second morning they made a comment that it took too long to figure out the bill yesterday and they would take each room order separately. Again- we are wondering why this isn't something they would think of already. Then, upon check-out it turned out they never took the kid's meal prices off the bills and everything had to be adjusted. It was a minor glitch to deal with but the food was good. Service was strange- all the orders came out at separate times.
We spent the day at the pool and ate lunch poolside. The food was good but service was slow- it seemed like they were short staffed. There was no one supervising the waterslide. The second day at the pool there were a bunch of rowdy kids on the slide that were being irresponsible and unsafe- walking up the slide itself and going down one after another without making sure it was clear. I was disappointed that no one was supervising and again it looked like the pool was short staffed. I did point this out to a staff member who went up and said something and then he disappeared and the antics continued.
Aside from that, we had a good time. They had some organized activities for the kids at the pool too which seemed to be fun for the ones who participated. On the second day they had a pottery painting station set up. Unfortunately they were charging $18 per piece and not one person was partaking. After an hour or so they packed up and left.
We did get to ride the boat the second day just to see what it was like. We did a loop from the resort to Rawhide. It was very laid back and we enjoyed it.
Overall, I would give the resort a thumbs up. It offered a great package deal for the hot summer months and is only a 15 minute drive from our house. I would go back if the same deal was available. The resort is beautiful, the rooms were very nice and clean. The lobby is beautiful and the views are breathtaking.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa