My daughter, mother and I stayed here for 3 nights in early April. I got a great rate, and never having been to AZ before, wanted to try out a couple of places. We also stayed ay JW Marriott Starr Pass and the Thuderbird Lodge at the GCNP on this trip. Having quite a few Starwood points racked up, I asked about using some points to upgrade to a view room, but none were available. So, I asked if we could be close to the elevator, due to the fact that my mother is disabled, but does not need an accessible room. Yet, we could not be accomodated with 2 beds. So we trekked to our room, which was fine. I thought it was a bit small for 3 people, especially with my mom's scooter. Yet my daughter loved the balcony where she could see the little boats travel the "river".
We loved the pools and the poolside service. I did have to pretty much beg to have an umbrella brought to our area of the pool. There were some not being utilized and I thought they should have been put out so guests could use them instead of having to ask for them to be brought out. Yet, once we were settled, we had a nice time relaxing. Our servers at the pool were exceptional. I never had to wait for a drink, food or even just a refill of iced-tea.
We went over to Rawhide one evening for the steakhouse and to let my daughter go the petting zoo, train etc... The steakhouse was wonderful, and we loved the band who played. My daughter danced for most of the meal up on the dance floor. I guess she likes country music! Who knew?
The valet service was fast and courteous. They even loaded my mom's scooter which was nice. It weighs 75 pounds and gets heavy!
My daughter went to the kids club one day, yet there was only one other little girl in the club that day. In the end it turned out great, because they were close in age and had practically a private experience with Andrew the camp counselor. He even took the girls on the water slide. My daughter said her day at the club was the best part of the vacation. They watched a movie, went to the spa and had their nails done, took the boat ride and went swimming.
The biggest problem I had during our stay was the difficulty my mom had getting around without me. None of the doors in or out of the resort, for example, to the pool or back into the lobby were handicapped accessible. She often had to get up off her scooter and open the door, prop it open, get back on the scooter and go in. This was very painful for her to do on a regular basis. The lock on the pool was up high and not easily accessible. Perhaps a key slot at a lower level would be a better alternative. Also, having to hike to our room at the end of the Pima wing was frustrating every time she wanted ice. She has Sjogren's syndrome which causes her to have a very dry mouth. She needs a lot of ice. So, I left a note for housekeeping with a small tip asking for ice to be brought when the room was cleaned. The tip was taken, but no ice was brought. So, the next day, I did the same (silly me) and left another tip and another note. Once again, no ice. I don't feel like it was an inappropriate request, so I don't know why it wasn't done. So, with the ice bucket being very small, I went back and forth at least 4 times a day to get ice for my mom.
We did not eat at any of the main restaurants, mainly because we were out during the day and wanted to try things while we were out.
Also, beware of the very slippery showers! I could not let my daughter take a shower by herself because the floor was so slippery. The large bathtub was nice, but also very slippery.
I also have to agree with another reviewer who mentioned the less-than-luxurious bathroom toiletries. Vaseline lotion is not what I expected at a resort of this level. Even regular Marriott's have nicer bath amenities. But what I did see on the maid carts were very nice Molton Brown toiletry kits for some of the rooms. I don't know who decides which toiletries go in which room. But I didn't like knowing that even being a Starwood member on the preferred floor would not mean anything in terms of differentiated service.
Overall, it was a nice stay and I'm glad we decided to give it a shot. Having so many nice resorts in the Phoeniz area, though, I'd hesitate to stay here again if I were with my mother who did have so many difficulties.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa