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“Would wait to see on this facility”

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Hyatt Place Phoenix Chandler-Fashion Center
Ranked #5 of 34 Hotels in Chandler
Certificate of Excellence
Reviewed 17 March 2014

Stayed at this hotel in March. While the people were pleasant, sheets weren't changed, potato chips all over the hallway weren't vacuumed, etc. They are scheduled to be changed to a Hyatt Place starting in May so maybe the current staff doesn't care anymore.

  • Stayed: March 2014, travelled as a couple
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Thank ltlbit44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

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355 - 361 of 568 reviews

Reviewed 16 March 2014

This is an older hotel, nice staff. Very accommodating. Good breakfast. Remember to put your " Please clean Room" sign on your door or you will not get maid service that day. The pool area is pretty basic. Nice towels and remodeled bathrooms.

Room Tip: Ask for a room with a pool view.
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  • Stayed: March 2014, travelled as a couple
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Thank C F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

I've been a guest here many times but this stay is a disaster !!! I checked in and was told that my reservation had not indicated a double room and that no doubles were available. I thought that I had reserved a double room and asked them to check again. Again, I was told that no double rooms were available and that my reservation had not indicated a preference. I went to the king room assigned to me, checked the email reservation I had made 8 months earlier, and learned that indeed I had reserved a double room. Additionally, the room rate upon sign in was $40 more per night then the rate at which I had reserved the room. It took me 20 minutes and more to convince the desk clerk to give me the rate agreed upon when I reserved the room. Despite knowing that other double rooms were available, she absolutely refused to assign me to a double room even after I showed her Windmill's confirmation email from eight months earlier. During my time at the desk two guests signed in and were assigned doubles despite my undoubtedly earlier reservation. Treatment like this is intolerable!!!!

  • Stayed: March 2014, travelled with family
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1  Thank BillY405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

My fiancé & I were traveling w our 11 mo old for the first time & got into town early & needed to get into our room early to feed him. I called and talked to Danielle(I believe) & she got us into our specially requested room at 1pm. Check in is at 4pm, they were a life saver, thank you! The rooms are perfect for a family needing a true 2 room suite w/ wet bar(to clean bottles)/ microwave, fridge, very nice. Clean room, nice pool, & very friendly staff! Kudos!!!

Stayed: February 2014, travelled with family
Thank Gremiliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

This is a clean, friendly hotel. The staff was all pleasant and helpful, and the room and public spaces were all clean and well-maintained. The pricing is quite reasonable considering the area. I would gladly stay there again. My only negative is that the "hot breakfast" really isn't, and it is not really very good. But, free coffee is available in the lobby at all times, and that is a plus.

  • Stayed: February 2014, travelled as a couple
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1  Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Decent Hotel -- Clean, Safe great location just next to the Mall. Undergoing renovation so soon should be better. Breakfast is really not too great no variety if you stay here for more than a few days. But its right across the Fashion Mall which has lot of other great resturants.

  • Stayed: February 2014, travelled on business
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Thank ashuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

We stayed here over the long weekend with our kids hockey team. The hotel is right across the street from the Fashion Mall and many fantastic restaurants all within walking distance which worked well for the kids. The hotel has a complimentary breakfast which is pretty good and a great pool but there could have been more umbrellas/tables available. The only downside was the pull out couch that my 8 year old had to sleep on and complained was uncomfortable as it caved in in the middle. Other than that we really enjoyed our stay at this hotel.
Sandy M

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen F, General Manager at Hyatt Place Phoenix Chandler-Fashion Center, responded to this reviewResponded 4 November 2014

Thank you so much for writing a review of our property! We have just finished a renovation of the property and are now reopened as the New Hyatt Place Phoenix Chandler Fashion Center! We would love to have you come and stay with us again and experience the gorgeous new property and outstanding customer service! Please let us know when you are planning a return visit to Chandler and we will be happy to assist you in making reservations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Phoenix Chandler-Fashion Center

Address: 3535 W Chandler Blvd, Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Chandler
#4 Family Hotel in Chandler
#5 Romantic Hotel in Chandler
Price Range: £89 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Phoenix Chandler-Fashion Center 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hyatt Place Phoenix/Chandler-Fashion Center is located in the heart of Chandler's high-tech district on West Chandler Boulevard, located right next to the Chandler Fashion Center. The hotel features 129 suite guestrooms for a more comfortable and spacious stay. The extra space is perfect for family weekend get always or extended business trips! ... more   less 
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Also Known As:
Windmill Suites At Chandler Fashion Hotel Chandler
Windmill Hotel Chandler
Windmill Chandler
Windmill Inn Chandler Arizona
Windmill Suites Of Chndler Fash Ctr

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