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Crowne Plaza Phoenix - Chandler Golf Resort
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Reviews (242)
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All reviewsgolf coursesan marcossantan breweryart walkrestaurants and barsan older hotelbreakfast buffetpool areanice resortrooms are comfortablefew issuesmain lobbyrestaurants within walking distancenice sizebusiness triplate at nightthe staff was great
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234 - 239 of 242 reviews
Reviewed 26 February 2014

Got this hotel last minute on Priceline and the reviews didn't really make us too confident going in. We arrived in the evening, checked in very quickly and they were very welcoming. Suggested the in house pizza place which was good for the convenience but not for the price. Here's my pros and cons of it all:

Pros:
-Proximity to downtown chandler. We were right next to the art walk at night and a very large car show in the morning.
-friendly front desk staff.
-clean room
-quiet hotel
-good deal on priceline

Cons:
-Room service staff member (selina) was very rude. She seemed inconvenienced that we had called to order a pizza and THEN called to get a wine opener. Like it was some broken law.
-we asked for a refrigerator to store breastmilk and it never came.
-We asked for a crib and it was creaky, old and had a large fabric bumper which can suffocate children on it.
-We asked for a king bed because of our baby and got two fulls instead.
-ladies at the coffee shop don't know what an americano is and they opened an hour late.

Overall for the amount of time we were there, it was fine. Would i book the same hotel again? probably not. But for this one time, it was ok.

  • Stayed: February 2014, travelled with family
    • Value
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Thank Jperez51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this reviewResponded 7 March 2014

Thank you for taking the time to review your stay at the Crowne Plaza San Marcos Golf Resort. Our location in downtown Chandler provides dining, shopping, and local entertainment all within walking distance of the hotel.

We will be certain to address the issues you mentioned with the appropriate staff as this is not the level of service we expect to provide our guests.

We appreciate your business and we look forward to having you back with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

We stayed at the Crown Plaza San Marcos 4 nights in January. It is an older hotel but well maintained & professional staff. The pool, hot tub & grounds were wonderful, and the rooms well appointed and comfortable in all ways. There was a fabulous Italian Restaurant right across the street and a nice breakfast restaurant half block away. No, this is not Trump Towers, but for the money, it was most enjoyable. If you're a "prince or princess" go somewhere else. We will go back again....

Room Tip: The courtyard rooms had nice patios & landscaping was so nice.
  • Stayed: January 2014, travelled as a couple
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Thank Victoria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

I just stayed here for 6 nights w/my family of 6. We had two connecting rooms. I love the hotel. It is a nice size, the pool was nice and big and entertained my children and it has some history and charm to it . The rooms were very nice , clean and tastefully furnished. There is a coffee shop that brews Starbucks - I did not try their restaurant. That was because there are lots of great places to eat/shop right outside there doors. I consider myself pretty picky about hotels and this one exceeded my expectations - especially for the price.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
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Thank VirginiaJen1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

An older hotel, typical 90's era cheap construction, corners cut in design and finishing, but withal well-maintained. Fine landscaping makes for a pleasant stroll through grounds. Not into golf, so can't comment.

Pros:
• Swimming pool very good.
• Attached restaurant okay with efficient, friendly staff.
• Adjacent to century-old Chandler shopping/dining core.
• Our room was quiet in evenings; twilight birdcalls!
• Big flatscreen with HDMI jack nice for viewing our own videos instead of the crap TV the hotel pipes in.

Need work:
• Breakfast buffet offerings blah and overpriced.
• Housekeeping challenged in keeping pool supplied with towels, picking up things out outside rooms by guests.
• In-room coffeemaker is lame--ever hear of Keurig?
• Fridge is noisy and overheating in under-bar cabinet; had to unplug it to get any sleep.

Stayed: February 2014, travelled with family
Thank Alex_Templeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this reviewResponded 6 March 2014

Thank you for reviewing your recent stay at the Crowne Plaza San Marcos Golf Resort. We are pleased that you enjoyed our newly upgraded pool and well landscaped grounds. We will be sure to address your concern with the breakfast buffet with our Director of Food and Beverage. Your comments are very important to us as we continue to upgrade our services.
We look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017
Google Translation

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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