It was our 3 year anniversary and the end of August and could not wait to get out of the blazing heat of Phoenix. My husband surprised me with our anniversary trip up north. He drove me to this bed and breakfast. I was intrigued when I first saw the Alpacas in the yard and then the turkeys at the beginning of the driveway up at the house. That was impressive to me as we have backyard chickens so I was curious to see how Turkeys would be. We walked in the house and no one was there to greet us. My husband had made a phone call before we got there to give her an eta when we would be there and then had to make another phone call to her when we did get there and got her voice mail and we had to wait 5-10 minutes for the hostess to finally show up and meet us. That is a long time to wait after a long drive. It seemed that she was unprepared for our arrival when she clearly had time to prepare as my husband had made a reservation and called in advance. I was not impressed with that. She was very informative as she was checking us in and seemed helpful at first. Her husband came out to get something and he looked as if he was annoyed we were there by the look on his face when I tried to smile at him-not a Hi or a Welcome or a smile. Very much a cold shoulder-not very hospitable. At check-in my first red flag was that she had commented that her dog was locked in her "messy kitchen" because he was scratching the door. The kitchen was closed off so I could not see it and this was where she was going to make my breakfast? We decided not to try her breakfasts. We went out to eat for our breakfasts. And she asked that no pets are allowed indoors yet she had her dog in her kitchen. When we went up to the room it was very spacious and seemed nice at first until I went into the bathroom. It was as if she forgot to clean our room from the previous guest's stay. There was a ring around the toilet bowl water line as if it had not been cleaned for a month or it was just a really bad stain and they should really just invest in a new toilet. All of the soap bottles were empty-the hand soap bottles at both sinks and an empty bottle of body wash in the shower-not even a clean new bar of soap still in the package. The towels had a sour smell like they were left in the washer too long-that nasty smell that happens to towels when they are not washed properly. The tissue boxes were empty. The only thing she did have was toilet paper. We had to go to Safeway to buy some soap. The shampoo and conditioner were the big bottles from costco and were half full. My husband had to pre pay with a check because her credit card machine was not working and all the the other hotels in the area were full due to the holiday weekend so there was no way we could leave and go somewhere else. I also learned they gave him a package deal that included tickets to the Verde Canyon Railroad which was the purpose for our trip to Cottonwood so we had to stay. We stayed 3 nights. On our first night I woke up with pet dander all over my pajamas like the she let her dog romp around the room and on the bed. It was as if the bedding was never washed from the previous guest. And then on our first morning there we wanted to check with her to see if she had our tickets to the train or if they were at the will call. I could hear someone in the back bedroom on her side of the house so I knew someone was there. There was no doorbell or anything to buzz or ring for service and we didn't want to be late for the train so I knocked on her wall several times and had to yell 'Hello' several times for someone to finally open a bedroom door and there was a lady that came out with a dirty diaper in her hand. She looked annoyed that I was trying to get someone's attention. I saw our hostess behind her with a toddler and did not say anything like-Can I help you? or anything. I had to ask for her to come out of the bedroom so I could speak with her. That is not service. She advised us our tickets were at the will call desk and she didn't have them.
That is unacceptable to me. All it would have taken was a once over to check the room. I didn't say anything because I didn't feel I should have to. These are basic hospitality standards that are expected when you are running any kind of business like that. It was not like a light bulb went out and needed replaced. I am surprised given the hotels in the area and the competition she is up against. As I a looking at her website the pictures are nothing like it really was. The pool looked dirty and the fountain was off.
- Official Description (provided by the hotel):
- Cottonwood (near Sedona) Bed and Breakfast in the heart of Arizona, your home away from home!The Desert Rose offers world class luxury and amenities at an affordable small town price. Our quaint desert setting will give you the most authentic Arizona experience. We are very centrally located, only 15 miles from Sedona, 10 miles from Jerome, 16 miles from Cliff Castle Casino and Montezuma's Castle, and no more than 10 miles from at least 4 wineries. The manor contains different size rooms to suit every travelers needs and budgets, as well as multiple living rooms to provide our guests with privacy if needed. Our expansive lush, green 1.5 acre gated grounds have lovely gardens, stone paths, a tranquil fountain and so much more. The perfect place to relax and unwind, or start your Arizona adventure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Traveltool, S.L.U. and Cancelon so you can book your Desert Rose Bed and Breakfast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.