$266.00 for a Spa Resort or one night at a Budget Inn
25th Anniversary nightmare!!!!
In October of 2008, we visited Arizona for our 25th wedding anniversary. Of course with todays economy, we needed to Budget our travel. To receive the best rates, I reserved my hotel stays through Hotels.com. With the understanding that there would be no refund or cancellation. I selected this hotel for several reasons, cost, location and smoking policy. When we arived at room, I discovered three men standing outside my door smoking! This was were the ash tray was located. Once entering the room, we noticed a very strong odor, which I assumed was some type of cleaning solution. We left the door open for close to an hour with the air turned on high. I felt sure that would clear the room of the odor. We left to have dinner and returned 2 hours later. The smell was still there and just as strong. By 10:00pm the smell had so over powered me, I had to send my husband out to purchase Benadryl. My swelled and watered, my sinus completely stoped up and I had this horrendous taste in my mouth. The next morning, I went to the front desk and explained to a very understand gentleman by the name of Jason, the situation. He was pleasant and understanding and explained that I would have to contact Hotels.com for a refund. Now again I understood the refund policy, but thought that something could be resolved for perhaps a location change. Unfortunatly, that was not an offer. After Hotels.com, contacted Budget Inn, sweet , understanding Jason, informed them that the room had been smoked in, NO REFUND! OK, remember, I stated that the "ash tray" was right outside my door! NOW, this only gets better. After returning home, I discover, that Budget Inn has also charged me $100.00 for cleaning a room that was "SMOKED" in.
This situation as tought me that no matter how honest you are, your word is not good enough. Shame on Budget Inn for lying and shame on Hotels.com for believing them!
You know it's funny that I spent 8 nights in Arizona at verious other hotels and was never accused of any thing or charged for extra cleaning.
I'm sure that this review will never be posted! Since the notes state that it can not contain the following, Personal insults or hearsay.
- Official Description (provided by the hotel):
- We pride ourselves in providing clean and comfortable rooms at the best available price. ... more less
- Reservation Options:
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- Also Known As:
- Budget Inn & Suites
- Budget Inn Cottonwood