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Review of Gadsden Hotel

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Gadsden Hotel
Ranked #1 of 5 Hotels in Douglas
Reviewed 13 August 2014

We planned a dinner at the Gadsden for about 40 people and the event coordinator and staff were all very polite, accommodating and professional! Although we did not stay at the hotel, we would consider it based on the level of service we received for our event.

  • Stayed: August 2014, travelled on business
    • Service
2  Thank Penny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela H, Sales and Catering Manager at Gadsden Hotel, responded to this reviewResponded 9 September 2014

It was wonderful working with you on your dinner. Thank you for giving us the opportunity to be a part of it. We are enjoying doing more catered events like yours. Maybe next time you can stay in one of our new rooms! We look forward to seeing you soon.

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Reviews (194)
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103 - 109 of 194 reviews

Reviewed 11 August 2014 via mobile

Everyone was nice and had good stories to tell. Room was clean, food was good. We stayed for 2 nights, our first nite there were some kind of ghost hunters. It was fun talking to them . We went to there restaurant and were very accommodating to our needs. We are totally coming back to visit.

Stayed: August 2014, travelled as a couple
3  Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Stayed at the Gadsden last night- we do not have extravagant taste or expectations. Just wanted a good nights sleep but this was beyond disappointing!!! First off, front desk staff was really unorganized and had a hard time choosing our rooms. Finally, we get upstairs to our 2 rooms, neither of which had air conditioning (this is July in ARIZONA! Humid and HOT). We were put on the 2nd floor in an old room. Trash was found under the bed, carpet was stained, room smelled like cat pee, no directory or tourist info, no screen on the window, etc. generally, the room looked as if it was decorated with leftovers from a yard sale in 1976. The staff found us rooms with a window a/c unit that didn't cool the room whatsoever. This room was not better by any means. Carpet stained, mismatched curtains, stained tub with rust, enamel was chipping everywhere. Also there was no hot water, so we took FREEZING COLD showers and had enamel chips on our feet. Smelled weird too. The room had only 1 outlet that had a power strip. Headboard was faded yellow velvet, really old mattress and the bedding had CIGARETTE BURNS!!!!!! I asked for new sheets, but none were available. I cannot believe that a hotel would keep OLD sheets much less OLD SHEETS WITH CIGARETTE BURNS!!!! Clerk was rude and rolled her eyes. Hotel is understaffed. No coffee in the room or available in lobby at all. Also, rooms don't include alarm clocks. There was a fold out couch that when opened, had crumbs and trash in it. The elevator has to be operated by an elevator operator, who needs to have more practice, as she made us sick from the up/down motion. Most of the time, there was no one to operate the elevator= hiking 3 flights of stairs with health problems and 3 kids in tow. At shift change, LaTrisha, the lady at the front desk was great. She was very accommodating and understanding. She offered to put us into one of the newly renovated rooms. (This should have been done initially!!!) the older rooms are not fit for guests. The men's room in the lobby smelled foul! This place needs air fresheners and a deep cleaning throughout. Just the smell alone lingers and destroys the overall experience. The lobby is gorgeous and is what draws attention to the hotel. We realize and appreciate the history of this hotel, however preservation and restoration should be the focus of the rooms as well. I felt dirty and couldn't wait to leave. Despite all this, the staff didn't offer a discount, coupons complimentary breakfast or anything to better the stay! UNBELIEVEABLE!!! Food in restaurant inside the hotel is overpriced and flavorless with tiny portions. Love to visit the Lobby, but I honestly cannot see how this hotel is in business instead of just a tourist attraction. Do something about it! It's an easy common sense solution. Worst hotel experience ever! I love the place, but truly heartbroken over the experience. Would love to see things turn around.

Room Tip: Go elsewhere. Motel 6 or Best Western.
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
13  Thank Elisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Stepping back into the yesterday of Grand Hotels, we were awed by the beauty. Rebuilt in 1927 after a fire destroyed the original, it has class. The history sheet is given when you check in to tell it's story as you climb the wide marble staircase to your room. The ornate doors are carved with the room numbers, opening to reveal newly-renovated updates. The room was adequate, clean and had A.C. and microwave. It is a valuable view of past days, and truly worth a stop over. Internet is available, as is the in-house restaurant and bar.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank gggray17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

We stopped here for coffee in Douglas and what a surprise. The hotel has a marvelous marble foyer and staircase where Pancho Villa apparently rode his horse up the staircase..... If you are in the area this is definitely worth a stopover. The hotel is very historic and looked to be well run.

  • Stayed: April 2014, travelled with friends
    • Value
    • Service
3  Thank Gabrielle96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Gadsden Hotel, responded to this reviewResponded 21 May 2014

Dear Gabrielle96,

So glad that while you were visiting our neck of the woods that you had an opportunity to stop in for a cup of coffee.

I am so glad you enjoyed the grandeur of the hotel lobby. It is quite an unexpected find, isn't it?

The next time you are in town, we would love to have you spend the night with us and enjoy one of our newly renovated rooms in this 87 year old historic hotel.

Thank you so much for stopping by and for your charming review!

Kindest Regards,
Tom Rollins
General Manager

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Reviewed 12 May 2014

Hi, am an avid watcher of the Program Hotel Impossible and recently watched this hotel undergoing a revamp. Great to read the comments and reviews, looks a great place if all facilities are up and running, good luck.

Stayed: May 2014, travelled solo
3  Thank CraigEdmondson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Gadsden Hotel, responded to this reviewResponded 21 May 2014

Dear Mr. Edmondson,

Thank you so much for your kind review. The Hotel Impossible episode took place before we took over the property and we have made many, many significant changes to restore this lovely hotel to its original luster.

We still have some work to do but we are well on our way to making the Gadsden Hotel a top notch hotel and the gem of Southern Arizona.

The next time you find yourself in Douglas, please come back and visit with us. We would love to welcome you back and show you what progress we have made.

Best Wishes to you!
Tom Rollins
General Manager

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Reviewed 4 May 2014

We went to the Gadsden because the idea of an historic hotel in small town in Arizona was so surprising. My feelings about it are mixed. We stayed on the main floor, which has been remodeled. The room was very clean. The bed was comfortable. It was a quiet evening, though we were staying on a Thursday night. I agree with past reviewers that the bathroom was unbelievably small. But, it is an historic hotel and a large bathroom would be unexpected. I was happy to have it in the same room. The lobby is incredible. It is very spacious with comfortable seating. The Tiffany glass windows are a marvel. I was up early and went to the lobby to watch the sunrise through the windows. I was not disappointed. Everyone I dealt with at the hotel was friendly and welcoming.

My concerns revolve around the parts of the hotel that had not been remodeled. We looked at one of the rooms and it seemed shabby and dingy. Because there are washer and dryers in the hotel, we took advantage of them and did a couple loads of laundry. The washer and dryers are located on the 2nd floor, so there were multiple occasions to go to the second floor. Each time, I was struck by how run-down it seemed. I could not imagine staying there.

My bottom line is to stay at the Gadsden, but only if you can get one of the remodeled rooms. I found them to clean and quiet. The rooms are of a reasonable size, but the bathrooms are small. Only venture to the upper floors if you need to do some laundry. Bring quarters.

Room Tip: Get one of the remodeled rooms.
  • Stayed: April 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Debra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Gadsden Hotel, responded to this reviewResponded 21 May 2014

Dear Debra A,

Thank you for your review of your recent stay. I am so glad that you got to experience the unique qualities of the Gadsden Hotel. You are right, it is quite unexpected to find Tiffany windows and marble staircases in the Arizona desert.

I was happy to hear that you enjoyed the comfort of one of our newly renovated rooms. We are very pleased with the way they turned out. The bathrooms, by today's standards are indeed small, but we have worked hard to retain the historical integrity of a 1927 hotel bathroom.

As you stated, we do have much work ahead of us as we work to renovate all of the guest rooms in various phases. It is work in progress, to be sure, but one we all view as a labor of love.

Debra A, please come back and see you again soon. We look forward to welcoming you back and showing you our further progress in fully restoring this wonderful historic hotel.

Hospitably Yours,
Tom Rollins
General Manager

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Additional Information about Gadsden Hotel

Address: 1046 N G Ave, Douglas, AZ 85607-2018
Region: United States > Arizona > Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 5 Hotels in Douglas
Price Range: £64 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Gadsden Hotel 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Gadsden Hotel Douglas
Gadsden Hotel Arizona/Douglas

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