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“Great Experience”

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GreenTree Inn & Suites Florence
Ranked #1 of 2 Hotels in Florence
Selden, New York
Level Contributor
161 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Experience”
Reviewed 16 July 2012

We arrived at this Hotel and were treated with great respect and courtesy. Shortly after arriving a Monsoon struck and the Hotel lost electricity. The staff put out water as the A/C went out and some of the guests were staying out of their rooms. We were without Electric for 2 and 1/2 hours and there was a wedding to go on as well as a birthday party. The staff was very courteous and acted in a very professional manner answering questions and handeling the problems that arose do to the lack of electricity. After the electric came on and things got back to normal the staff got every thing up and running. When we got up in the morning and had breakfast we were pleased to find a large variety of food. There was cereal, mimi muffins, bagels, toast, eggs, yogurt, bacon, pancakes, juice, tea,coffee, hard boiled eggs, sausage gravy and biscuits. That's not all, I saved the best for last. The last was cinnamon buns under a heat lamp that were better than CinaBun. The last ammenity we used was the business center. We were unable to print and got a lot of help from Desiree?

Room Tip: Look for the coupon in the Hotel.Com. book for a better bargain.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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279 reviews from our community

Traveller rating
    179
    63
    23
    5
    9
See reviews for
89
60
11
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
St. George, Utah
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 July 2012 via mobile

I know, you are thinking this must be submitted by a friend or a parent of the employees....but you would be wrong! We checked in later in the evening and were tired. The front desk clerk actually personally showed us to our room and made sure everything was in good order. The hotel is very clean. Breakfast was great except for the rude guest who actually STACKED a plate of sausage links, leaving none for anyone else! Some people's manners! We would definitely return and recommend the hotel to anyone.

Stayed June 2012, travelled as a couple
Helpful?
Thank cowboykathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sahuarita, Arizona
1 review
Reviewed 2 July 2012

We went to Florence to participate in a High School Basketball Tournament. I can't say enough about the staff. Desiree was extremely helpful!! We requested early check in and when we arrived our rooms were ready!! The staff takes pride in helping their guests and making sure you are happy with your stay. This hotel also has a great patio with furniture and gas grills right by the swimming pool excellent layout. We will be there again next year and plan on staying at this hote!! Great customer service!!!

Thanks again,
The Sahuarita Mustangs

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mseri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 May 2012

Didn't expect much and expectations were met. Typical Holiday inn, nothing special. Breakfast was awful. Unfortunately limited places to stay in area. Rooms were ok, clean, average. Computers down at check in, lots of people having to wait.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 May 2012

We spent four nights in a King Executive Suite at the Holiday Inn Express in Florence, Arizona. The room was clean and only had a minimal amount of wear and tear. Although we did not use the hotel facilities, upon inspection they were fine.

The positives include the same level of standard as found throughout most of the Holiday Inn brand. Good sized room, located right off the state highway, free wifi, a decent breakfast, kitchen sink with a microwave and cupboards. We would propose that when providing such a large bed that using small pillows is not appropriate. Though credit is given for an option of 'soft' or 'firm'. Also, the price of the room for that time of year and location seemed high.

We had two negatives during our stay, one minor and the other major. The minor negative is that on last day, upon returning to the room housekeeping did not clean the room to high standard and failed to restock the plastic cups. On the former, it was simply a matter of leaving some rubbish under a chair that was in clear view and not removing a towel from behind the bathroom door.

The major negative resulted to poor attitude on the part of a member of staff. Our original booking was for three nights but we arrived early and that made it four nights. This was confirmed prior to arrival. The check-in process was faultless. However, when we returned for our final night we were unable to access our room. We were told that we had only booked for three. The signed check-in sheet showed just that. Our mistake for not noticing it up front. However, we explained that the sheet was wrong and that our booking was amended accordingly. Rather than accepting our explanation and asking for the original confirmation as proof, the member of Staff adopted a flippant tone that bordered on accusing us of lying. Upon proof of our original booking the flippant tone did not subside, disappointingly.

The only positive to the situation was when we checked out and aired our grievance that it was received with a warm apology and understanding. The latter suggested that perhaps this member of staff has been complained about before. We will be writing to Holiday Inn or its parent IHG to complain further about this member of staff.

Overall, we would recommend this hotel to anyone stopping by Florence or wanting to spend some time in the general area. Our rating of the hotel reflects the rude and flippant attitude of the member of staff. Otherwise, we would have given it a 'very good'.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HochEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rossville, Indiana
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 15 May 2012

This hotel experience started out a little strange since the desk clerk who checked us in had no personality and is definitely in the wrong line of work. We weren't sure if we were checking into a Holiday Inn Express as Priority Club Gold level members or maybe we were at the wrong place?
That said the property is beautiful inside and out from the landscaping to the furnishings. Our room was clean and comfortable and the morning staff were excellent, well above average. Nice breakfast and brand new patio furniture in the outdoor dinning area. This was a good experience and we will return. Hopefully the evening desk clerk finds suitable employment elsewhere.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sewbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 May 2012

We had 70+ rooms for a wedding held in Florence. The property seems new, so that was a bonus, but I cannot say enough about the staff. A Gold Star service award should go to Tanya from the Reception Desk for providing service with a smile and delivering our requests to the right department and getting them to respond quickly. Housekeeping needs a bit of improvement as some rooms were dusty and bathroom floors/shelves had hair from previous guest. Many of the staff we interacted with gave us the feeling that we were staying at a higher end hotel--pleasant, smiles and accommodating! Breakfast choices were good, but pancake machine needs service, since it took 10 min. to get one pancake out. Pool area and lobby were very relaxing and clean. Thursday night Manager's Social with complimentary sandwiches, chips, sodas, beer and cookies was a nice addition. We all had a good experience and if management makes minor improvement mentioned above, this would be the choice place to stay when in Florence.

Room Tip: Rooms further from the elevators are most quiet, but rooms are all well insulated and very little ha...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about GreenTree Inn & Suites Florence

Property: GreenTree Inn & Suites Florence
Address: 240 W Highway 287, Florence, AZ 85132-9375 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Region: United States > Arizona > Central Arizona > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — GreenTree Inn & Suites Florence 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Florence
Florence Holiday Inn

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