When I arrived, I was surprised to see all the cars and activity - a wedding party was there! I had hoped to be alone in an out-of-the-way place during slow season. But they could not give me a Platinum Elite upgraded room because they were not available. However, Kandi Vicars, Front Desk Manager, and the rest of the check-in staff took care of me by offering complementary drink and food items from the "pantry". Now, IHG hotels are supposed to give an upgrade to Platinum Elite guests if available. However, if an upgrade is not available, they are under no obligation for anything else. Good Job, Kandi. You earned your hotel a "thumbs up". I hope you will share this review with upper management so that other staff and other hotels will see what good comes from going "above-and-beyond".
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- Also Known As:
- Holiday Inn Express Hotel And Suites
- Holiday Inn Express Hotel Florence
- Florence Holiday Inn