My Wife and I stayed here in February of 2013 for a wedding that was taking place at Fire Rock. We had some medical issues with our family that have caused the delay in posting this review. I spoke with Sandy who was the GM at the time when I made my reservation. He had quoted me a room price but I never received a confirmation email. I called back a week later to ask for the confirmation. Sandy was not available and the front desk agent quoted me a rate that was higher than what Sandy had quoted me. She said I could speak with Sandy about the rate when he became available. I continued making the reservation because of the hotel's limited availability and close proximity to the event we were attending. I never received a confirmation email. I called back twice to ask for confirmation. The agent assured me that I had a reservation (she gave me a reservation number) but they were unable to send a confirmation email. They did have our room available for us upon check in. I asked for Sandy when we arrived at the hotel. The staff informed me that he was no longer with the company. There was no acting GM either. The staff was taking on this responsibility collectively. Our experience really went wrong after checking out. I left a pair of jeans and a shirt in the dresser drawer. I called the hotel to let them know a few hours after checking out. They said that guests had already checked into that room. I assumed that housekeeping had seen the clothes in the drawer when cleaning the room and turned them into lost and found. The front desk agent offered to ask the guests in the room if they had noticed the clothes in the drawer. The guests said they didn't find anything. The front desk agent did not see the clothes in lost and found. She informed me that they would check another area that was locked when the housekeeping manager returned after the weekend.(?) She said that was all they could do tonight and they had already "disturbed" guests looking for my clothes. I had to call the resort everyday to see if there were any updates. The housekeeping manager called me back after I had called a few times and requested to speak with her. She informed me the clothes were not turned in. She said that her housekeeping staff was honest and wouldn't take lost and found items. She offered for me to speak with the housekeeping member who cleaned the room. I didn't accuse anyone of theft and I certainly didn't want to speak with the housekeeping attendant. That is something that management should be doing not the guest. I didn't speculate as to why the clothes were no where to be found. Management should find out what went wrong and get back to me. I just wanted management to take ownership of the situation and come to a reasonable conclusion. I left my property at their location. They could not locate it and no explanation was given. The jeans and shirt were very expensive ($150 value) and I am %100 positive where I left them. The hotel offered no compensation. There was no GM to speak with about the situation. I was disappointed in the way this issue was handled.
- Official Description (provided by the hotel):
- The Inn at Eagle Mountain Resort is a boutique hotel, nestled in the foothills above the eighteenth green of the Golf Club at Eagle Mountain in Scottsdale. Guests will enjoy panoramic views of Phoenix and Scottsdale, Red Mountain, and the Sonora Desert canyon. Terraced in the Sonoran desert foothills we offer a secluded ambiance and an exclusive retreat location while being only minutes away from Scottsdale's galleries, shopping, dining and golf. Each of our mini-suites offers luxury amenities, with Southwestern décor and views that will envelop you in a sanctuary of serenity and the mystery of the desert. ... more less
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- Also Known As:
- Inn At Eagle Mountain Hotel Fountain Hills
- Inn Eagle Mountain