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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Reviews (664)
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All reviewsdouble treecookiesconference centerrestaurant barsantan villagelarge mallbeautiful hotelshopping mallsan tan villageenjoyed my staystaff was friendlybed was very comfortablebusiness tripnice roommesa gateway airportclean hotelbreakfast buffet
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Reviewed 18 November 2012

This almost new hotel is located close to major freeways and good shopping. The staff was friendly and helpful. Clean rooms, comfortable beds, no hallway noise...what more can a hotel offer its guests??? That warm chocolate chip cookie!

Stayed: November 2012, travelled with family
2  Thank dinerone1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

We orginally booked another hotel but it smelled really bad so we quickly called around and the Double Tree staff was so helpful. We checked in and from that moment on it was the best hotel experience we have had in a long time. The front desk staff was truly wonderful. They were all pleasant and helpful. The hotel itself is very nice for a business hotel. The lobby was like a tropical oasis in the dessert very beautiful. My children live there and we will definelty stay there next time too.

  • Stayed: September 2012, travelled as a couple
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1  Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti H, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 5 October 2012

Thank you kindly Patricia! We are so happy that you enjoyed your stay with us while visiting your children in town. Consider us your home away from home. We'll be waiting with our freshly baking chocolate chip and walnut cookies in hand, to welcome you back :)

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Reviewed 18 September 2012

I had stayed at this hotel when it was called the Lagado and loved it. The local owners sold it to Doubletree and other than the new "logo" the place is run just as efficiently as it was previously. The staff from the housecleaners to the front desk are cheerful and pleasant. I was surpised to still see my favorite bartender Adam working there. He is a great employee and knows all the local places to recommend. The rooms were very spacious, quiet and very clean. I would highly recommend this hotel. It is a distance from the airport and they do not have a shuttle (except to a nearby mall) so it will be an expensive cab ride or you will need a rental car. Over all, LOVE this hotel.

Room Tip: Ask for a room facing the conference center.....that way you are not looking at the road.
  • Stayed: September 2012, travelled with family
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Thank PackFan320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patti H, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 20 September 2012

Thank you so much for your complimentary review PackFan320! I'm so glad you were able to return to our hotel on your latest visit to Gilbert. I am pleased to share that the owners actually didn't sell, they franchised with DoubleTree by Hilton in March 2012. We have enjoyed enhancing our service and amenities as a result of that conversion. In fact, this past month we ranked #1 in overall customer satisfaction out of 255 DoubleTree by Hilton hotels worldwide! We are so proud to have team members, such as Adam, serving our truly loyal guests, such as yourself, which is the secret of our success. Good people serving good people. Look forward to welcoming you back soon.

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Reviewed 7 September 2012

Room was good the description given online wasnt quite accurate. The description given made me belive the jr suite was more than a regular room. The only difference between the suite and a regular room was the suite had a couch.

  • Stayed: September 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
1  Thank darrell c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2012

My husband and I stayed here for 4 nights while we closed on a house in the area. Rooms were very clean. Staff was exceptionally friendly and made a point to remember us (i.e. coffee preferences at breakfast etc). Pool is modest but was never busy and work out room served us well. Hotel is close to the mall and other shopping. Also we will recommend this hotel for our guest when we run out of room at our house. Flora at the front desk was really nice,

  • Stayed: May 2012, travelled as a couple
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Thank magwheels00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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