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“Less than we expected” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
Ranked #4 of 7 Hotels in Gilbert
Certificate of Excellence
Sedona, United States
1 review
“Less than we expected”
3 of 5 bubbles Reviewed 6 December 2013

We could hear the couple next door talking, not clearly but we weren't trying to listen to their conversation. We heard snoring most of the night. The room looks very nice. The bed was worn and not all that comfortable. All the pillows were thick. The can lights in the bathroom are crummy for putting on your makeup. The person at the front desk was very friendly. The chocolate chip cookies were very tasty.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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547 reviews from our community

Traveller rating
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    131
    72
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ripon, California
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

Beautifully decorated hotel with a very friendly staff. Beds are very comfortable and room furnishings are top notch. Breakfast was very good for $11 including coffee and juices. Evening cookies are wonderful! Very close (2 blocks) to a great life style mall with every store you can imagine.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fiftys0mething
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee's Summit, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 December 2013

I was in Gilbert for business and stayed at this hotel because of the good reviews and decent price. It had a spacious room, was in a good location and looks great from the exterior. But some of the "small" stuff didn't line up with how it was portrayed online. For example, I went to work out in their gym and the treadmill was out of order. Oh well, it may be a coincidence. So I went to the free weights (which are the all-weights in one type) and half of the weights were missing, leaving only three options to pick from (15, 25 and 35 lbs). Also most of the room entrance doors have lots of black scuff marks along the bottoms of them, the mini fridge was louder than any I've heard, there is a noticable traffic pattern in the carpet from the door into the room and the matress had a definate tilt to one side where everyone has slept.
These are all small things, but since I stay in hotels all the time, I notice them. It's usually indicative of poor management either at the hotel level or above, but either way, until they get better management, the hotel will probably continue to decline.
It COULD be an awesome hotel. With some attention to detail and general upkeep it would be amazing.
For the price, you can do better.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA VERNE, United States
1 review
4 of 5 bubbles Reviewed 2 December 2013

nice looking clean hotel. staff was friendly. did not use pool or gym but they looked in good shape. one of two elevators broke down causing delays. no carts available anywhere at checkout. no comp breakfast(except for corporate accts) but they did offer a $11.00 person brkfst buffet.not sure i would have a reason to go back.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steven F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 November 2013

A nice newer hotel. The room was clean, spacious. The bed was very comfortable. The bathroom was a little small, but did have counter space. There was in-room coffee and a fridge, and a full length mirror. The check-in staff was efficient, and friendly. The big downside was the almost constant sound of the train whistle during the late night/wee hours of the early morning. I can not actually recommend this hotel because of that.

Room Tip: Ask for a room that does not face railroad tracks.
See more room tips
  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kimiandstevesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flagstaff, United States
1 review
3 of 5 bubbles Reviewed 27 November 2013

The staff was nice and the rooms were decent but they don't offer a complimentary breakfast of any kind. In this day and age almost all hotels offer a free breakfast so it doesn't make much since to stay somewhere where the only offer a pricey breakfast.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United States
1 review
5 of 5 bubbles Reviewed 25 November 2013

The DoubleTree at San Tan Village bends over backwards to make your stay a memorable one. The rooms are nice and the price is comparable to other brands in the same class as Doubletree. Thats not what will make you go "You know this was a really nice Hotel or I really enjoyed my stay here", it is the people who work at this particular Doubletree. They are SO NICE to you and bend over backwards for you in whatever capacity they are involved. My wife and I have stayed here now a dozen times or more and will for sure be back.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Property: DoubleTree by Hilton Hotel Phoenix - Gilbert
Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Phone Number:
Region: United States > Arizona > Central Arizona > Gilbert
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Gilbert
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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