My room wasn't ready by 3pm, I reserved a double queen room and because they don't know how to manage their rooms I ended up in a handicap room with a king bed and a sofa bed that was terrible and there was three people in my party. The room smelled like dirty feet and the staff was very rude they didn't care if I was unhappy and when I asked for a refund the morning desk clerk said ok to the refund. So I got my refund and then three days later they charged me for my stay. Stay away from this hotel in Gilbert,Az by the SanTan Shopping Mall.
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