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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Reviews (664)
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Reviewed 30 July 2014

This was one of the best motels I have ever stayed at. Beautiful and spacious room with awesome customer service from check-in to check out. I will be sure to stay with them again when I visit my family.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank L5326QFsusang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 1 August 2014

Thank you for being our guest and please visit us again soon!! Thank you also for the review, it’s great to see our team doing well!

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Reviewed 28 July 2014

Close proximity to Mesa Gateway airport. Only 15 minute easy drive. Getting to the airport is much nicer staying here the night before our departure as compared to other locations requiring a longer drive, such as the Sun City, Sun City West, Surprise area. Rates were very affordable and amenities quite nice.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank 228kevinr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 30 July 2014

Awesome! We are so glad it worked out and was convenient. Please stay with us again and take advantage of our park-n-fly! Much cheaper and more convenient. Thank you and see you again, soon.

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Reviewed 27 July 2014

The hotel was clean, nice & everyone was so friendly my 1 complaint is no breakfast. They didn't even have a contential breakfast. I have stayed in other nice hotels paid less and at least gotten a contential breakfast. I will shop for another place to stay that serves breakfast

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank sherryd710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 30 July 2014

It seems like your stay and experience was good other than the breakfast. I can fix that! Please don't look for another hotel, please contact myself directly 480-809-4061 or amanda.barron@hilton.com, and we will get you breakfast! Thank you for being our guest and thank you for the review! Please connect so we can get you breakfast included while saving you time and money! Thanks again.

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Reviewed 27 July 2014

Crashed here for the night because it was too late to drive home back to Tucson. The bed was comfortable (got a great nights sleep), and the hotel bar, while small, was pleasant with decent tap beers and great appetizers. The real treat was breakfast the next day, where the service was warm, friendly, and the server's attitude just made my day

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Justicebeliever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 30 July 2014

Thank you! We LOVE and value our staff, we also believe that staff service makes or breaks a hotel experience...we are right on for your stay! Do you happen to remember his or her name? We like to recognize them for a job well done! Thank you for staying and sharing!

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Reviewed 22 July 2014

We had travel all day and checked into this hotel. We showered and headed out for the evening. Before leaving the hotel, we ask the desk person to please have fresh towels in our room for in the morning. I was assured that would be done. Not sure if the desk person got busy, forgot, or just didn't care. The room was fantastic.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this reviewResponded 30 July 2014

Fresh towels make for a great start to the day. Sorry we didn’t deliver and dropped the ball on getting them to you! This was brought up at our staff meeting and we are looking at new ways to track all requests - hopefully this will help. Thank you for being our guest and for the review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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