Stay at the Renaissance 12/28/13-12/30/13. We have stayed at this hotel in the past and the service was excellent, a lot has changed in 8 months. First the valet was inexperienced, took a little bit to get him to understand we were checking in and wanted to valet our car. We got to our room and everything was fine. That night I pre-order breakfast via the room service sheet that you leave hanging on your door. They delivered the breakfast a little earlier than I requested, and they did forget my special request for a small bowl of sugar, but they redeem themselves by correcting it without hesitation. Housekeeping sucked!!! When we came back to our room on 12/29 around 7:30pm our room still had trash, dirty glasses, and the room service tray in it. It looked like they just gave us some clean towels and made the bed, and nothing else. I know they have a checklist, guess they didn't follow it that day. Called the front desk and they did apologize and brought up the some refills for our coffee bar. We took the trash and the room service tray and put it outside our door ourselves. The icing on the cake happen at 8:20am on the day we were checking out (Check-Out is 11:00am), housekeeping knock on our door, and attempted to enter the room, we were still sleeping, if it wasn't for the security latch, all hell would have broke loose!!!
Normally I wouldn't be so picky, but we paid $235.00 (room + valet parking) a night, you should expect better service for that price. We just stayed at the Octavius Tower (Laurel Collection) at the Caesars Palace for least than what we spent here, with top notch service. Next time we will stay at Hampton's Inn & Suites they are cheaper, and at least we may get, what we paid for.
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- Also Known As:
- Renaissance Glendale Hotel Glendale
- Renaissance Glendale Hotel And Spa
- Glendale Renaissance