I stayed for four nights for an intense business trip; each day, I was out of the hotel by 600am and didn't return until 900pm at the earliest. My room was clean and mostly quiet, but there was no hot water. I couldn't bring the shower to anything better than tepid.
The sink had the same issue; I couldn't get hot water.
This is apparently a problem for the hotel as a table tent on the toilet tank gave instructions to turn towards the warm side and "wait for the water to flow through the building". After waiting for five minutes, I still didn't have hot water.
Each day, when I left in the morning, there was nobody at the front desk. I was busy all day and couldn't call the hotel; when I returned at night there was either nobody at the desk or I had forgotten about the issue and didn't think of broaching it with the staff.
When I checked out my day had a more relaxed schedule. The clerk asked me if there was anything wrong with my stay, and I related my problems. She simply told me that I should've told them -- and, of course, I should have; but just didn't have a free moment. She didn't make any offer to adjust the bill or apologize, and wasn't at all interested in solving the problem.
I'm a Marriott Silver Rewards member and stay at the properties all the time, but the problems and attitude at this property cause me serious concern.
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- Also Known As:
- Springhill Stuites Phoenix Glendale Hotel Glendale
- Springhill Suites Glendale